FishInTheSky.com

I try to stay positive with my online shopping experiences, but ordering through fishinthesky.com was a nightmarish endeavour. They clearly do not abide by their tailoring bills reimbursement policy.

I had ordered a custom-made graduation dress and paid extra money to have my measurements sent in. Once I received my dress, it wasn't even CLOSE to my measurements. My tailor concluded that 5 inches needed to be taken in from the sides. An $85CAN fee.

WTF! $85?! (after I already paid extra for custom-made; which they butchered)

After sending all of the necessary information to receive a reimbursement, they replied with "we can give you $15, ok?". They clearly do not have a customer service representative that speaks proper English as I have had to decode messages on many occasions. STILL haggling with them, I have not received a reimbursement on the tailoring bills almost 6 months after the purchase.

Long story short, this website has a supreme lack of customer service and poor, painful-to-read, policy-violating excuses as to why a customer is unable to receive a reimbursement.

I think a report to the Better Business Bureau is in order.

DO NOT ORDER FROM THIS WEBSITE! I ordered a $200 dress from this site. I chose the correct size, expecting there to be minor alterations needed if any at all. I tried he dress on when it finally arrived. Yes, it had the 32 band size (as ordered) but the bust area was large enough to fit a large C or small D cup woman! I am able to fit at least 2-3 fingers inbetween my skin and where the dress material comes out to in that area. It is common sense that the dress be made proportionately to the measurements given. I have been arguing with this company for months and they said a local tailor should be able to fix it. Well hey can't. In order to do that they'd have to take the dress apart, resize the areas, and put it back together. This would be just as expensive as the dress! This is carelessness on the seamstress' part and according to their policy is cause for refund. They will not cooperate and refund all or any of my money. I plan to return the dress to the shipping address with a complaint (again) and leave it at that. SCAMMERS!

Disgusted with their service. We paid an extra $19.99 for a rush order to be delivered by a certain date. When it did not arrive on paid for date we sent email. They responded "it will ship when it's finished and you will love it". When we told them to cancel order they shipped it anyway 13 days after the prom and agreed receive by date. They are based in China and don't care about US customer service. Paypal is not getting anywhere with them either.

Ordered a dress and recieved urinal timely manner only because I spent 50$ on shipping! There was a rip in the back, stains on the white dress, and the zipper was very hard to zip! When I tried contacting the company they do not provide a 1-800 # and they want you to send them pictures of the defects so they can conferm your accusations! Then they determine if you can send the dress back. Oh and the dress in the picture shows it landing above the knees and it went way below the knees. Their pictures of the dresses are deceiving and they don't really want satisfied costomers! They may take the dress back but I'm out the shipping cost! So overall I should have done some research because now after the fact I did and found some same experiences on the wedding bee!

DO NOT ORDER FROM THIS SITE!

I received my dress in the wrong size. It was 3 inches smaller than specified in the bust and FIVE inches longer than I specified, the top of the dress was also damaged. They offered me a refund of $7.00. After going back and fourth with them in emails for a week now, I've actually had to threaten to take legal action if they don't refund me enough money to fix my dress. Also, the emails they send me are horribly unprofessional. Here's an example-
"Dear, we are just a young company. The full refund we are not able afford."
That is copied exactly. Like I said. Do yourself a favor and do not be tempted by the "deals" on this website!

My daughter ordered her prom dress a month ago, her senior prom is Saturday, May 5th. We have no dress, even paid expedited shipping fees to have it here no later than April 23rd. Zoe Lau is the idiot emailing me back, telling me the supplier is working on it, but despite the fact that I have canceled the order, they refuse to refund our money. They are in total breach of the sales contract. I have sent several emails, would live to put them out of business... any advice? She pretends that she doesn't understand and says the phones aren't working. Another reason to buy American.

This website is a SCAM do not buy from them. I read the reviews after I had already purchased my dress. When you email them it's usually 10 words or less with huge grammatical errors. The rush shipping is fake and claim they would refund me for that which they have not yet. I ordered my dress April 7th with a rush order to get it before April 28th they keep telling me 3 or 4 more days to ship it. The company is only open Mon-Friday.Do not buy from them, don't risk it they are in HONG KONG.

I have had a TERRIBLE experience with this website. I ordered a dress for my senior prom and initially it came out beautifully, I really liked it; however, this was not the problem. A couple days later on my way to get the dress tailored I noticed when i held the dress up into the sunlight that there were multiple glue stains and what seemed like burn marks. From there I followed the websites return policy and took pictures of the dress and sent them in explaining what had happened. So far i have received terrible costumer service. They first told me "I think the problem can be solve quickly. The dry cleaner friends will help you."
At that point I was annoyed by their lack of professionalism but i did what they said and took it to the dry cleaners. They said they could not remove the stains, they were embedded in the fabric. I wrote back to fishinthesky and told them this. They said "we will pay the dress wash fee." then I explained AGAIN that this was not the problem and they said "you can try to ambroidered a flower on the dress" yes they spelled embroidered wrong. Now my senior prom is in two weeks and I have no dress.

Please do not buy from this site, it is a total scam, i just got done for $257 AUD. I ordered a dress and paid, but got no dress and instead i got "one liners" with excuses and lies. One day they write that the dress is being made, however the day after they write that the dress is not made just yet. After many emails today they are offering me a 50% refund... lucky me if ever...
Please stay away i got ripped off my hard earned money.

This website is a total scam. I ordered a light pink dress with pink and purple gems and sequins that were elegantly arranged. When it came in the mail i opened up the bag to find a bubble gum pink fabric... getting a little nervous i opened up the rest of the dress to find it decorated with yelowish and orang beading... not only did the colors completely clash but the design of them looked like it was done by a second grader. The cheap beads all looked like they were going to fall off. Plus there was a few sewing flaws. When i tried to return this dress they kept emailing me back with things like no this dress is great! How about a discount on your next purchase? We put in our hard work for this! In the end i could not return it and am now out of $175. DONT ORDER FROM THEM!

I just ordered a formal for my daughter's banquet within a 29 day timeframe. I paid extra to get it made within 29 days versus 30 days. My daughter's sizes are between a size 2 and 4 so I knew if I custom ordered it I would not have to get a dress altered if I purchased off the rack and what a great way to get a dress made to her specifications. Well - the top half of the dress looked perfect. It was made well but it looks like they gave scissors to a kindergarten child for the bottom. The hem was 19 inches on one side and 22 inches in the middle and 20 on the other side. They sewed the lining to the satin skirt and the lining was bigger than the skirt so it was bunched up and pinched in places. My daughter was devastated. Luckily, I have a mother-in-law who knows how to sew. I should have had her make the dress to begin with because she had to correct all their mistakes. It would have cost me $50 in additional alterations to correct all the mistakes they made. I honestly wonder if they have a child sweat shop. I feel sick just thinking of the working conditions that might be there. You can tell that there are parts of this dress that were made really well but it is not worth the money to correct all the mistakes and not worth the stress.

I created a Facebook account because they keep deleting all their negative reviews. Any time anyone posts bad reviews on their fb page they delete it and block the person. Please "like" this page on Facebook and post your pictures and bad reviews. Help me spread the word. I had my 10 bridesmaids order the same exact dress from their site. When the dresses came, each dress was a different style and different shades of yellow. The dresses were damaged and very dirty. They refuse to refund any of us. Here is the link to the page... http://www.facebook.com/#!/fishyntheskycom

Save your money and shop at a local store instead! I ordered a lined chiffon mother of the bride dress. The lining weighs about 7 pounds and is as heavy as draperies and makes the dress very bulky. I ordered a standard size dress, and ordered 1 size larger per their instructions so that there would be extra fabric if minor alterations were needed. The fit on the dress was very wrong and not true to THEIR measurements. The bust was 5" larger, and the dress was very snug over my waist and hips even though my waist measurement is 3-1/2" less and my hip measurement 2-1/2" less than their measurement. I tried to return the dress but they would not take it back and offered a 10% credit of purchase price. The cost to ship it back to China was $240 -- more than the dress cost. The fit is so wrong that a local tailor said it could not be corrected. I had a very bad experience and hope I can prevent others from wasting their money.

I ordered a dress from this page in January, on the 28th. A few weeks went by (more than 20 days) and so I started asking where it was. Well, they told me to wait 15 more days and so I did. I asked then where the hell it was and I was told to wait another 7 days. I was outraged being it was MARCH now! So, I tried and tried to get any information on this dress and they wouldn't give me a right answer. They told me it was on its way and that it was still being tailored. Then they also made the comment how it is SOOOO laborious. They also had terrible spelling and for a business you think it could have been better. They would say "pls u do not need, worry dress is on the way in your arms!" They were more then annying. I never did get my money back from them which was for 204.97 but the bank did - I had to file a claim and its been SUCH a hassel. So save yourself the trouble, and hair and DO NOT ORDER FROM THIS SITE! Plus, the other reviews I have read are all terrible and the good ones are most likely written by them.

We always hear, "If you think it's too good to be true, it probably is." I've never purchased from this site before (www.fishintheskycom). The prices are ridiculously cheap in comparison to what it should be. The reviews with five stars seems to lack credibility. No photos examples of the physical dress received in comparison to the website shown. From www.fishinthesky.com website, there is a contact us information provided with the location of their physical address as:

Fishinthesky Holdings Limited
SN: *******-000-08-11-9
UNIT 04,7/F, BRIGHT WAY TOWER,
NO. 33 MONG KOK ROAD,
KOWLOON, HK.
Phone: *******-2389-2981

Have you tried to Google the address? I did and apparently, that specific address is used for so many other vendors/entities and sites that sale items not related to formal dresses in which www.fishinthesky.com offer. To top it off, the phone number provided, when you Google the number, it indicates different businesses use it also. This to me, is very skeptical.
Here is the list of businesses that is associated with the address for www.fishinthesky.com:

1. Sun Shine Trade (HK) Company Limited - Hong Kong
(This company also use the same phone number as www.fishinthesky.com)

2. Chikit Automobile Technology Co

And there is more where that came from. If you Google just the phone number provided, additional listing of businesses are also provided. When you use Google map, you can even see the proximity of the physical building located.