Hi Viewers,

I really don't like making complaints about any establishment but in this occasion l cannot keep quiet. I came to F.O.S or O.B.S as l like to call them as it is a abbreviation of Ombudsman. Anyway l came to them with two issues with two high street Banks that my deceased father banked with and the money what was in my late father accounts was not the amount l have received. So you know when this happens there is a possibility that you know that the Banks are robbing you out of your dead relatives money. Anyway to cut long story short OBS which is not a surprise to many viewers, they were useless in both cases that l complaint about. The first case with the first Bank, there was a few questions l have raised that l wanted to get to the bottom off, but OBS wasn't capable of dealing with those questions, that is why they couldn't come up with professional answers which made sense to solve the problem that l had a issue with regarding this Bank, so they ruled it in favour of this first Bank. Now during this time when dealing with this case with the first Bank they dragged on the case for so long well over six months, till they overlap with the second issue with the second Bank which l had to deal with, within six months period, so when l put my second complaint in, it was a risk l was now taking based on the time period of each case, which the overlapping time period with two cases was not my fault to begin with. Anyway when l mentioned this during my second case, while it was progressing it dragged on for so long, no different then the first case with the first Bank and the case-handler who supposed to be dealing with the second issue with the second Bank did not keep me informed throughout this case based on the feedback of the Establishment l had issue with. So l didn't know what was the second Bank feedback based on this case from month to month and l wanted to know really if this Bank knew about the case l was going through with them through O.B.S, because at this point l was getting concerned as they were dragging this case on much too long and no feedback from O.B.S and the Bank l had a issue with. Because O.B.S should inform there customers of what is happening in each and every case they handling especially after four months since l submitted my case and they were not doing this. Anyway l decided to make a serious complaint based on the appalling service l was receiving from O.B.S and after that l cc copy the email to the second bank l had second issue with on the 7th October 2022. After l sent my complaint to O. B. S within a few hours later, l received a letter from the Director of O.B.S or F.O.S which l never expected and he just fobbed it off to protect O.B.S arse, by using excuses for the delay of my issue. Then just today out of the blue l decided to double check my emails based on O.B.S because it has gone past six months and have not heard any response from them, just so happens l saw a email from them that was posted on the 21st of November 2022 which l did not sincerely see this email on that date, so it obviously been misplaced within my emails from the time they sent out this last email. Anyway when l read the verdict of the case with this second issue with the second Bank they rule again in the favour of this Bank by giving me an excuse for this, by saying l have gone pass the time limit on the case regardless that l mentioned to them months ago during the case, that was not my fault and did said my reasons why. So now two cases of mine with OBS turn out to be a waste of my time because it has produced zero benefits, people F.O.S or OBS l always call them are not worth your time or energy, they are not fit for purpose as far as any customer who has issues with the Banks or any Financial Services or Establishment. Any firm or businesses who rules any cases in favour of any greedy establishment especially like the Banks, that has ripped people off with money, are definitely are in bed with these businessess, they are naturally sleeping partners. They definitely licking each other backsides and OBS is one of those companies. Look at the genuine negative reviews on here and on Google from past to present about OBS and they not even concerned about there reputation of there business, as long as they get there wages or pay check there reputation is second to money. So it just shows what OBS is really all about and where there true priorities are. O.B.S. Or F.O.S. You should be ashamed of yourself, your reputation of services says a lot about you through your customers negative reviews and it shows you won't leave any room for improvement. People if you are reading this comment for the first time and you are planning to use there service now or in the near future, that being said if you can help it, if can truly help it, please avoid OBS or F.O.S as you know them by there fruits (meaning character) by reading these negative reviews, if you do have any problems with any Banking services, please if possible go and take your cases through a proper reputable legal organisation that can handle your case professionally with an actual solicitor or lawyer who take real cases on with financial services that has robbed people out of there money through goods or services, even through deceased customers who are your next of kin or relatives who have left money in the bank that is rightly yours. Because in these situation, justice has to be served. Also people bear this in mind, never trust a bank completely with your money not even with your savings, because they will one day rob you when you least expect it, one way or the other especially through bail ins when your alive or if your deceased or through deceased relatives who are customers of the bank and l am talking from experience and l have evidence to prove it too. Please take your money out of the banks because you cannot trust the banks at all with your money and don't invest too much money in your bank account just small amount or enough for convenience to do online shopping. Keep most of your money or savings at home in a security safe hidden away from preying eyes or do your research on the pros and cons on investing in financial services that is not a bank who won't rip you off in your money especially your savings and won't rip your relatives off in situations to do with bereavement. Banks are a very greedy establishment and you cannot trust them at all with your money or your savings for that matter, because when you have a medium or a large amount of money in the bank they will always think they own your money instead of you the customer, if the economist over the years from the past to the present can warn people on social media how Banks are crooks and thieves in disguise because they steal money from customers, through the ways l have mentioned in my comment and l have experience these type of mis-treatment myself, you must know, what l am talking about. If any banks steal your money especially like your savings for example god help you, if your relying on it because your poor or living on a low income. Because what sort of legal support do you have to get your money back as soon as possible, as you can't rely on companies like F.O.S or O.B.S to support you in this situation regardless of any time period given by them to sort out Financial Cases. So please viewers please take heed to these negative feedback of O.B.S. And my comment on this website so you can avoid disappointments in the coming future like what we have experienced which we have mentioned in our feedback on OBS and the Financial Services we have issues with. As they always say prevention is better than cure. Anyway goodbye for now and happy new year for 2023.

From Miss Maria Allen