Filters FastReviews 517

Second time now with a damaged item. 6 Air filters all crushed with no packaging material to protect them. Try to check order, but it isn't linked to my email, and all I can see is a pat order and some shipping info on the other items, but it isn't listed as to what has shipped. Estimated dates to ship are incorrect. Waiting on phone for an hour, still no response nor a "call back." I feel like I'm calling Dell in 1994 waiting on hold. Big mistake to use these guys unless everything goes right.

After making my initial purchase on MARCH 27TH I have finally received my filters JUNE 10TH! This was after a number of emails asking where my filters were. First response was the filters were special order and they would be delivered at the beginning of MAY!. Why did you not tell me this upfront! After still not receiving them I wrote again. They wrote back and offered me a refund. I did not want a refund just the filters. They finally came JUNE 10TH!
New name for the Filterfast should be: Quick to charge, Slow to deliver,
Probably my worst online purchase ever.

I ordered a filter for overnight delivery. There was a different billed to and ship to address. FiltersFast transposed the ship to address and used the street address of the ship to address but the city and state of the billed to address. The first time I called customer service- it took forever to get a response, when they answered they said they would fix the shipping issue. A few days later, I called FedEx because the shipping status had not changed. FiltersFast said I had to take up the issue with FedEx. Because I was not the shipper, FedEx will not correct the problem. I never received my goods and still had to pay. You will be happier if you use someone else.

Product they say is a direct replacement doesn't fit not they want 8.99 fir a return when its there product that doesn't fit when i gave them the model # for my filter and refrigerator the new filter from them look different and they said it will still fit yet the filter door will not close

Customer service stinks! I ordered filters for a commercial customer of ours. I only ordered through Filters Fast because they said they had them in stock with 2 day shipping. Day 4 still haven't shipped. Can't get an update because I have never had success with them answering their phones - EVER! Recording says they will save your place in line and return your call that day. I'm still waiting for a return call on day 4. I emailed them. Sent me an auto reply that was flagged by my computer as containing malicious content. Kudos to the people who rated this company with 5 stars. (Friends and family?)

I ordered 10 humidifier filters. I received 3 filters within 10 days. No order slip enclosed. Did they forget the other 7? On their site, there was no mention of the other 7. No email. No customer service number to call. "no reply" emails. Fill out a form and submit if you have a complaint, but what if your complaint is not listed on the choices? Finally after hours of navigating the web site, submitting a form, I got a customer service number. I waited on hold 20 minutes, then left my number. Several hours later, I got a call back. "Oh, you should've received an email saying the remainder of the order was on back order. Noooo, did not receive that. "You should receive the other 7 filters in a week. Its been several days past that and a full 4 wks since the original order placed. This is NOT Amazon fast. Avoid the hassle.

I have been waiting over 10 days since I placed my order for my replacement orders and I still haven't received them. I finally got an email stating that my order shipped. I called company to see what was the delay and the rep told me my order was on back order but she saw that I didn't receive an email from the company. She said it shipped yesterday. No express shipping or anything. I told her I was dissatisfied, but she offered no relief. I WILL NOT order from the company again.

I ordered a 3 pack of filters for my refrigerator ice/water system. They shipped about five days later, why in this day and age? When they finally arrived, the cheap bag used was torn and two of the filters were completely destroyed. Since I knew at that point I was dealing with a shoddy company, the filters would be of poor quality as well. I bought filters on Amazon to replace the one I needed. These arrived before FiltersFast even responded to my issues. They "claim" they are issuing me a credit for the two damaged ones but that could take at least a week. The one that survived that I wanted to return they charged me $7.99. This company ranks as one of the most pathetic I have dealt with in years. Wake up FiltersFast, there are millions of competitors now online that give excellent service and sell quality products. You just lost a repeat customer.

We actually like the filters themselves and had a subscription with them (that we just cancelled due to our most recent order arriving in poor condition and the unsatisfactory customer service response to it). Our first buying experience with FiltersFast.com was wonderful and we decided to keep getting all of our filters from them (a/c air filters, refrigerator water filters, and refrigerator air filters). The second time they shipped the filters to us, the prices had gone up and there was no sufficient padding (or truly, padding of any kind), resulting in bent air filters (which we thought we could live with so we didn't make an issue of it) and two refrigerator water filters arriving with broken filter caps (they shipped them in a plastic envelope with ZERO padding). We emailed them pictures of the envelope it came in, smashed packaging boxes, and pieces of the broken filter caps (see attached photos). If these filters were being displayed at a physical store, nobody would buy them in this condition. We told them that we do not feel comfortable at all using these filters since a) the airtight seal has been compromised by the caps being broken and b) we can't tell whether the integrity of the plastic has also been compromised by the apparent trauma from shipping. If it has, then it could spring a leak once put in use. They said the water filters themselves should still be fine so they refused to pay for return shipping. They did offer to take them back but we have to pay for return shipping. We think this is poor business practice and will not be buying from them ever again.