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Do not buy if you are outside the UK. I bought 3 bikinis and paid 25pounds customs charges. None of the tops fitted( their sizing is small) so had to pay another 15 pounds to return them. Fig leaves issued a refund which I did not request so then had to debit my account again for the bigger size. I lost 10 pounds on currency conversion. So when I finally got the very average product I wanted I had paid 50 in charges. Use ASOS if you are buying from overseas.
My daughter ordered $183 in bras. Returned $120. And we were hit with a $81 customs fee. $81 for a $60 purchase! Can't blame her because I barely could find the disclaimer (a mild one that said there may be customs charges). Fig Leaves customer service was horrible. Told me it was my problem and she should have looked closer. They should not have a US site.
Ordered several bathing suits from figleaves. Beautiful web site and beautiful products, however I ended up returning most of the merchandise, as bathing suits are notoriously hard to fit, and I got hit with a $85 customs invoice on a $300 order, where I returned most of order! Ridiculous. Paperwork from US customers is so confusing and difficult to fill out, I'm not sure I can even get a refund. Web site should post in huge bold letters that customs fees are significant. When I wrote company to complain they said it is posted on site, however I did not notice it at all when I placed order, so it must be strategically placed. So disappointing as site carries beautiful products and its hard to find fitted suits for large busts.
The website design is fine, delivery is usually quick but if you dare to find a bra unfitting and try to return it for a refund or a store credit - OMG! The horror! I once had to chase them for months! (literally) to get a simple refund for one bra I had returned (within the return time frame they allow for refunds). The second time I got the package very late, more then a month after ordering and when I asked them if I can return some of the items still, for a store credit or exchange (as many other online bra shoppers I ordered the same item in different sizes to find the best fitting one) I was simply IGNORED, time and time again.
Moreover, if you look at their "terms and conditions" page you'll find a threatening "fraud" section:
https://wecc.drct2u.com/system/templates/selfservice/figleavesUK/#portal/1004/article/2886/Fraud
Which is likely to make to you feel more like a thief than a costumer. They're fine as long as you don't cause "trouble" like daring to ask for a refund or make a return. If you're smart - stir away, especially as finding a bra that fits is so hard to find and it is likely that you'll have to make a return sometime.
This was great- I was pissed off that the return shipping was so expensive but their deals are good, their lingerie is great, and they haven't scammed me, so I don't really have anything negative to say! I would recommend this site to a friend for sure.
I purchased a couple of cashmere sweaters from this site. They are really adorable and comfy. I couldn't be happier with my purchase. I would definitely recommend this site. Great clothes!
Has anyone else had a bad experience with Figleaves.com. I had liked the company until this latest experience. I ordered 7 bras from what I had thought was a U.S. company. About a week or so after returning a number of the bras, I receive a $78.33 bill from DHL for interntaional shipping from the UK. When you place the order, they do not tell you that you will have to pay a separate cost for international shipping. They told me that I should have noticed a pop up window about incurring this kind of additional cost. They admitted that the exact amount is never mentioned. Their justification is that it was not put on your credit card at the time of the order. So they don't have to tell you about it.
