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Facebook Reviews Summary

Positive Highlights

  • Some users find Facebook ideal for maintaining trusted relationships with real-name accountability.
  • The platform can be a positive space for introverts seeking meaningful online connections.

Negative Highlights

  • Customer support is often unresponsive, with template replies and unresolved issues.
  • Content moderation is inconsistent, allowing irrelevant clutter and offensive material.
  • Users report difficulty reaching a live person for complaints or refunds.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Sep 21, 2025

Here's another company that's impossible to get a live person to complain to; just computer generated responses. Facebook allows some of the most vile, filthy content but if you make a comment they don't like you get your account suspended. It's okay for them though... totally holier then though attitude... hypocrisy defined... I've found that not spending time on Facebook has actually improved my mood... so screw them... closed account.

Jan 8, 2026

After more than two months of back-and-forth and over 60 emails, my issue remains completely unresolved. Throughout this process, I received mostly template, copy-paste replies that did not address the actual problem. Different agents repeated the same instructions again and again, despite the fact that we had already gone through those exact steps — including two live calls where we repeated the same verification process with no result. Meetings were scheduled and then missed. I was repeatedly asked for availability, provided it, and then no one called. Each response claimed the case was being handled "with priority," yet nothing changed. There was no clear ownership, no concrete next steps, and no accountability. As a business, this had a direct financial impact, since my ad account remained unusable for weeks with no explanation or timeline. Instead of solutions, I received automated reassurance and delays. This is not what professional, business-critical customer support should look like. The lack of transparency, ownership, and resolution makes it extremely difficult to trust the platform when real issues arise.

Oct 12, 2025

This just began on Sunday Oct. 12 2025. My feed is now overrun with irrelevant trash and clutter from people and entities to whom I have not subscribed and have never followed. This wastes my connection bandwidth and computer resources, along with my time. If I block one of the sources, another takes its place. I'm not going to post a screenshot because this might imply the person or page is responsible for effectively spamming me; Facebook, and not the person/page, is apparently deciding what to show to whom, including those who have not followed or subscribed.

Feb 2, 2026

I'm not going to lie, Facebook is the best social media website that I've ever used, and I've used a lot. I was trolled, cyberbullied, threatened, insulted, mocked and done all sorts of other negative things by (former and current) social media websites such as Yahoo! Answers, Omegle, Reddit, X (former Twitter), and even Quora. Facebook is excellent for having online relationships with good people in your life that you trust, especially for introverts like me. Just make sure that these folks are like that. And since people there use their real names, instances of trolling are fewer.

Sep 1, 2025

I accidentally added ₹10,000 INR to the wrong Facebook Ads account (Account ID: **************). No ads were run on this account – the full balance remains unused. I intended to add the funds to my business Ads account (Madhrri Ads Account). I've contacted Meta Support but haven't received a resolution yet. Is there any way to get a refund or transfer of the balance to the correct account? Has anyone experienced a similar issue and resolved it? Any insights or help would be appreciated!

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Reviews that mention popular topics
1 review
0 helpful votes
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Worst experience ever.
March 27, 2026

Rating: /5 — Withholding funds for weeks
Absolute nightmare for sellers. I shipped an item on March 12th, and tracking confirms the buyer received it on March 16th. Per their policy, I should have been paid via PayPal 3 days after delivery. It is now nearly two weeks later, and they are still holding my $52. There is no way to talk to a human, and the automated "help" is useless. They have the buyer's money and my item is gone. This is effectively theft by a platform. DO NOT SELL HERE.

Date of experience: March 12, 2026
Greece
1 review
0 helpful votes
Follow Elianna A.
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After more than two months of back-and-forth and over 60 emails, my issue remains completely unresolved.

Throughout this process, I received mostly template, copy-paste replies that did not address the actual problem. Different agents repeated the same instructions again and again, despite the fact that we had already gone through those exact steps — including two live calls where we repeated the same verification process with no result.

Meetings were scheduled and then missed. I was repeatedly asked for availability, provided it, and then no one called. Each response claimed the case was being handled "with priority," yet nothing changed. There was no clear ownership, no concrete next steps, and no accountability.

As a business, this had a direct financial impact, since my ad account remained unusable for weeks with no explanation or timeline. Instead of solutions, I received automated reassurance and delays.

This is not what professional, business-critical customer support should look like. The lack of transparency, ownership, and resolution makes it extremely difficult to trust the platform when real issues arise.

Date of experience: November 14, 2025
New York
12 reviews
22 helpful votes
Follow Gene K.
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Best Social Media Website I've Ever Used!
February 2, 2026

I'm not going to lie, Facebook is the best social media website that I've ever used, and I've used a lot. I was trolled, cyberbullied, threatened, insulted, mocked and done all sorts of other negative things by (former and current) social media websites such as Yahoo! Answers, Omegle, Reddit, X (former Twitter), and even Quora. Facebook is excellent for having online relationships with good people in your life that you trust, especially for introverts like me. Just make sure that these folks are like that. And since people there use their real names, instances of trolling are fewer.

Date of experience: January 3, 2026
Nigeria
1 review
0 helpful votes
Follow Mathew W.
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Thanks for the help
November 17, 2025

Feeling grateful today! 🙏 Huge thanks to Mrs. Wellingham for helping me recover my money after being scammed. I was feeling hopeless, but her professionalism, compassion, and expertise turned things around. Truly a lifesaver! 💼

If you ever find yourself in a situation where you've been scammed or need expert guidance in recovering lost funds, I highly recommend Mrs. Wellingham. Her knowledge, dedication, and genuine care make all the difference.
If you'll like to reach out to her via mail try: Wellinghamc at mail dot c0m

Date of experience: November 2, 2025

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New York
8 reviews
5 helpful votes
Follow Bill L.
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Suddenly overrun with trash and irrelevant clutter
October 13, 2025
Updated review

This just began on Sunday Oct. 12 2025. My feed is now overrun with irrelevant trash and clutter from people and entities to whom I have not subscribed and have never followed. This wastes my connection bandwidth and computer resources, along with my time. If I block one of the sources, another takes its place. I'm not going to post a screenshot because this might imply the person or page is responsible for effectively spamming me; Facebook, and not the person/page, is apparently deciding what to show to whom, including those who have not followed or subscribed.

Date of experience: October 12, 2025
Site feature (add E-mail) doesn't work
April 10, 2025
Previous review

I tried to add an E-mail contact address to my account and, upon following the instructions to the letter, got the trash result shown below. Meta is a multibillion dollar (if not more) company and they can't even get the basics right as shown here.

Date of experience: April 10, 2025
Canada
3 reviews
13 helpful votes
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Hypocrisy is their motto
September 21, 2025

Here's another company that's impossible to get a live person to complain to; just computer generated responses. Facebook allows some of the most vile, filthy content but if you make a comment they don't like you get your account suspended. It's okay for them though... totally holier then though attitude... hypocrisy defined... I've found that not spending time on Facebook has actually improved my mood... so screw them... closed account.

Date of experience: September 2, 2025
District of Columbia
2 reviews
0 helpful votes
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Gemstone Kennel is not a trustworthy credible company
September 19, 2025

I purchased a puppy through GoodDog.com, a platform that claims to connect buyers with vetted, responsible breeders. I selected a breeder listed on their site — Regina Cheslock of Gemstone Kennel — who advertised a 13-week-old purebred Yorkshire Terrier named Calvin.
However, after traveling four hours each way to pick up the puppy and paying $1,500, I discovered through a licensed veterinarian and a DNA test that Calvin is actually a Chorkie (Yorkie-Chihuahua mix), not a purebred Yorkie as advertised. The vaccination records provided were also invalid, lacking a vet's signature, and I received no AKC registration paperwork, which should have been supplied.
This experience was both emotionally and financially distressing, and it raises serious concerns about the breeder's honesty and the effectiveness of GoodDog.com's breeder screening process. I trusted the platform to connect me with a reputable seller, but unfortunately, I was misled.

Date of experience: September 13, 2025
Canada
1 review
5 helpful votes
Follow Marilyn G.
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Scammed Twice by the Mechanic/Owner
September 4, 2025

I took my vehicle in twice to Glenn Foote Auto/GoFar Auto to have the a/c fixed and was charged twice but he never fixed it. He won't honour the two warranties or give me a refund. He contradicts himself and lies about what occurred. He says he doesn't have to fix it because I asked for a refund! But he doesn't say why he won't give me a refund. He never offered to fix it. I was never told an apprentice was going to work on my vehicle; I was never told about this $150. Charge upfront before I was allowed to arrive; I was never told that the repairs were not done and it was just diagnostic, or I was never told to make an appointment to come back. The second time I assumed I wouldn't be charged and was, but those repairs were shoddy also. Then I was stranded for the third time in the 33C heat while on a long trip. I reported the failure immediately upon returning home but he keeps saying he doesn't have to deal with the issue because I didn't report it as soon as I got home, when I did! He has no way of knowing when I got home, but is using all of these false accusations that are totally irrelevant, to not have to do what is right and honest. He is violating both the MVA and the CPA and although he says he has a lawyer, he won't give me the name to put it on the Claim form for court. He wouldn't even answer my complaints but had his sister keep emailing me with ridiculous statements and lies. She kept making statements that incriminated him as she admitted the apprentice didn't do the work right and she should've supervised him. I even had a witness there after the first failure of the first repairs, as the witness felt I was being scammed, so he overheard the agreement I made with Glenn about fixing the car, but as soon as the witness left, suddenly the agreement changed and different repairs were done. After the work was completed, which I assumed was under warranty because no estimate had been given, when asked why I was getting this huge second bill, and why the agreement was suddenly changed, the sister/secretary stammered and couldn't answer as she knew that the first repairs were under warranty and I shouldn't have been charged. They knew I was a senior, injured and ill, and they took advantage of me. Now others have come forward online to relate they had bad experiences there also. Never once would he respond about why the work wasn't under warranty or why he wasn't responsible to give me a refund or repair the vehicle. He lied and said that they witnessed everything being explained to me, but the apprentice and I were outside and they certainly did not witness that conversation. I was led to believe the first repairs were permanent and just because they failed, now they are pretending I was told they were only diagnostic and I had to bring the car back. It doesn't make sense I would accept a temporary fix and get stranded while on a long trip in the States. Now I am stuck again for a week without a vehicle which disrupts my business and costs me financially. Do not go to a mechanic who won't honour the warranty (twice) or provide a refund or who won't answer to complaints. Now after over a week of not providing any refund, or resolve, he suddenly is using the excuse that I didn't bring him documents from another mechanic telling him what the problem was with his faulty repairs! This owner is not stable and his defensive and bizarre accusations are clearly from a very troubled person.

Date of experience: August 12, 2025
India
1 review
0 helpful votes
Follow Ajay K.
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I accidentally added ₹10,000 INR to the wrong Facebook Ads account (Account ID: **************). No ads were run on this account – the full balance remains unused. I intended to add the funds to my business Ads account (Madhrri Ads Account). I've contacted Meta Support but haven't received a resolution yet. Is there any way to get a refund or transfer of the balance to the correct account? Has anyone experienced a similar issue and resolved it? Any insights or help would be appreciated!

Date of experience: August 22, 2025
Illinois
4 reviews
6 helpful votes
Follow Mark D.
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Too much AI
August 9, 2025

There is TOO MUCH AI! I just want to see what my friends are up to in life but all I see on my home page is AI generated cats and whatever else man. It's becoming unusable.

Date of experience: August 7, 2025
Ohio
2 reviews
0 helpful votes
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Criminal organization
May 19, 2025

Every member of the Board of Directors should be in prison. They delete the accounts of people who do not follow communist ideology.

Date of experience: March 13, 2025
Arkansas
31 reviews
142 helpful votes
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Full of scammers.
May 9, 2025

I had to DELETE my account there tonight because some stupid useless AFRICAN scammer SHARED my pic without MY permission. I have had to report so damn many scammers and spammers there it ain't funny, but their so-called "support" did NOT remove the dang profiles. DO NOT USE THIS CRAPPY "SOCIAL MEDIA" SITE/APP. Thanks, everyone.

Date of experience: May 9, 2025
Egypt
10 reviews
10 helpful votes
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Bad words and facebook only warn you
May 7, 2025

When rude people comment on your comment and then I replay back facebook delete my replay and leave these rude comments! Facebook is so corrupted

Date of experience: May 7, 2025
West Virginia
24 reviews
42 helpful votes
Follow JERRY A.
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After spending several days of trying to login and having Facebook send me a code that just looped you to login again I finally figured out that META does not like my posts about TRUMP. You can see the geek behind Trump at all events. So this is now a TRUMP outlet. Everyone LOGOUT and go elsewhere. Finally they send me an email to appeal. Like it is a court or something. I thought it was a social thing but I guess not. After twenty years of their BS I am done. If you have been going through the same thing please cancel your page. Not worth it. They block, edit and censor all you do now. Wait till the DEMOCRATS regain the country in two years and let's put all these censors, haters and sycophants of TRUMP in ALCATRAZ. GOOD BYE FACEBOOK AND META>. I am sorry you hide behind the page and not just tell someone that you are blocking them. You know it is censorship and now live with it.

Date of experience: March 31, 2025
Canada
2 reviews
0 helpful votes
Follow First R.
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Okay! I was testing this site Maturing Maples from Facebook. To see if this is for real or fake! I hate to say it guy's or Woman. It's a total scam. Yes there are a lot by percentage 90% are naked people and that 10% wearing clothes. So the first thing when you make your BIO. You can check them out and give 5 flirts NO messages. If you want to message. They give a special rate 1 time of 3.75$ with 3 messages. After that your on your own. I have some photos as proof. That it's not about getting between legs! But it's about taking your money. So I have 3 profiles that they try to keep your wet legs going. So I pay'd in 2 times! A Total of 13 credits. In that 13 credits. Like I said. They keep you going and not true for sex. They don't have membership. It's pay what you want. So everyone! Keep those legs closed..

Date of experience: May 2, 2025
France
1 review
1 helpful vote
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I have never used any authenticator app, never linked it to my account, however, for some reason in order to login I need to put the code from authentificator app and cannot login using my password, knowing myDateAff. Com to account.
When I try to regain access and sent them my documents there is always "technical error, try again". When I tried to so it using my phone they don´t allow me to choose my actual phone to get verified, they only want to send sms to the phone I used in 2019! Though my new phone is now linked to my account.
It´s just horrible experience. I hope the support will contact me, if they exist at all. Cause I cannot find a way to contact them without acceding my account.

Date of experience: April 26, 2025
Nigeria
1 review
1 helpful vote
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Facebook posting
April 21, 2025

It's funny how you are barred from posting for unnecessary reasons.
Sometimes you will get message you can't post for some hours or days

Date of experience: February 13, 2024
Egypt
1 review
0 helpful votes
Follow Manu G.
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Without any warning, without any right to appeal! This bullsh***t platform blocked my account after I posted a posts campaign to my YouTube channel, because it was the same link to my channel they suspected it was spam and just decided to block the account! What an arrogance, cheap performance they have reacted!

Date of experience: April 11, 2025
Germany
1 review
1 helpful vote
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Scam website!
March 31, 2025

- Demanding your real info.
- Selling your real info.
- NO customer service, ONLY "help" pages that send you in circles.
- Start page littered with spam and scams.
- Randomly claiming your password is not correct but it wasn't changed either.
- Randomly demanding you log on with another device, and then one more extra device, and another, how many internet devices are you expected to own to access your account?!

Date of experience: March 31, 2025
Iraq
1 review
0 helpful votes
Follow WLLAT J.
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Appeal -
Dear Facebook Team,
I am writing regarding my account, which is currently under review. I have submitted the requested documents to verify my identity and ensure compliance with Facebook's policies. This account holds significant personal and professional value for me, and I rely on it for important communications and information.
I kindly request you to expedite the review

Date of experience: March 27, 2025

From the business

Business History

  • +1-704-905-9941
  • Menlo Park, CALIFORNIA
  • Founded in 2004