FaZe Clan Apparel

I ordered two items during their Black Friday Sale on November 24th, 2018. These items were meant as presents for my Nephews on Christmas. Payment confirmation came within a few moments of finalizing my purchase. I thought all was great, but boy was I wrong. In the confirmation email for my purchase it stated that product would ship in 5-7 business days. That sounded great but it was not true. I contacted the support team and asked about my order. I got a reply back from someone stating that the actual time for product to hit their warehouse is 5-21 business days. That is ridiculous and I decide to look into their cancellation policies. I come to find out that there is a no order cancellation policy and all orders are final. What a joke. It has now been close to 30 business days without any contact or updates from Faze Clan Apparel. I highly recommend that you stay away from doing business with this company. I will be telling all my friends and family as well as this is the worst online retail experience that I have ever had.

I ordered a hoodie back in Nov for my son and it came in about a week. He was so happy he wanted the same style just a different color. So I placed an order for the second one Nov 29th. It's now Jan 2 and still no hoodie. Ive emailed them 3 times and they said the first 2 times I would get a tracking number in a couple days. No reply to my last email. No tracking number either. Still waiting for his hoodie. Oh they did send me a 30% off coupon on my next order. Yea won't be using that.

Like everyone else still waiting on my order to even be shipped. I ordered one hoodie on November 23rd and it is December 31st and still waiting. It was supposed to be a Christmas present but I guess that's out the window. The biggest problem I have is they need to at least be upfront about it. I ordered it on Black Friday because they were having a sale, they should let you know it might not arrive before Christmas. I know they don't care, but I will never order anything from them again.

This company is a disgrace, I wish I could rate them a 0! They take your money when they don't have products in stock, they do not meet their own shipping policy window (7-21 business day) and then still try and refuse to cancel your order. They have TERRIBLE customer service and no phone number. I have had to contest all charges and file with the better business bureau. Save yourself the trouble and do not order form this "company". Wish I could leave a picture of their overpriced merch below, but I was charged 5 weeks ago and they haven't even shipped it because they don't have it in stock.

Just DON't SHOP here. This has all the signs of SCAM/bogus site:(

Order confirmation said shipping in 5-7 business days. Still waiting on shipping confirmation. Now they are pointing at FAQ with information not shared during ordering or order confirmation (no refund, no cancel, no exchange, and up to 21 days to ship).

The company behind this site is Wanderset, Inc. That's the name used for Paypal, and likely by credit card companies. Try to cancel through them!

Good luck.

I ordered a hoody and a cap for delivery to UK for my sons' christmas present in late Nov 2015. I received a despatch email on 11th Dec but no sign of it as christmas approached. The courrier link or courrier number in the email didn't work, they don't have a customer email and i couldn't get through by tel. So i couldn't find out where it was. Christmas passed and early Jan i raised a paypal issue. I never got a response from the faze but i received a card from the post office on the 18th Jan to say it had arrived and there is a £23 customs charge if i want it. For what it is, its definitely not worth the time, cost or hassle...

Ordered a hoodie for my son for Christmas because he wanted one so bad. Took 3 weeks to ship and I couldnt believe when I got it today how much I was ripped off. It's highway robbery. $55 for the cheapest, lowest quality, thinnest sweatshirt that probably cost them $3 to make. Not to mention I ordered a small and the thing is gigantic. Very disappointed and I will never order again no matter how much my son wants something. I should have just got him an under armour or air Jordan hoodie. They cost just as much and at least they're good quality. I'm afraid to see what this thing looks like after its washed.

Customer service is nonexistent with this company, especially if you live outside the US. They do not have email and I would have to call LONG DISTANCE from Canada to the US on my CELLPHONE if I had a hope of getting through, which by the reviews I see would be NO CHANCE. My 13 year old spent some of his birthday money ordering Faze apparel and now it looks like he has gotten RIPPED OFF. I do not recommend these yahoo's. *edited to upgrade review as we did finally receive the product. However, the remainder of my review stands and I would avoid doing business with them again because of it.

I ordered $105 worth of items for my son a month ago and still have not received them. Their website clearly says 7-14 business days. I called almost two weeks ago and was told it was a busy time because of back to school and they had more orders than anticipated but that I should get an email with in 2-5 business days confirming the items have been shipped. Still nothing. I have made several attempts to call and you can't stay on hold or leave a message I was only able to get them to answer once! This is very poor customer service as they were very quick to charge my card of course. What a ripp off! Very disappointented!

Ordered a hoodie on 12/17/13. Cost of item plus shipping was charged to my credit card the same day. Still have not received the hoodie as of 1/22/14. Emails to company have been ignored. Next step will be to contact VISA to request the payment to Fazeclan be stopped. What a ripoff!

Since my previous review, our hoodie order was received in good condition on 1/26/14. Today I received a follow-up email from FazeClan Apparel which included an explanation for the unfortunate delay (new company - first holiday season - more orders than they ever anticipated) AND - more importantly, an apology.

Mega retailers (Target, Walmart, Amazon) could learn a lot from the sincere action on the part of the customer service person at FazeClan who took personal responsibility for the problem and worked to turn around my unhappiness with the company by reaching out to me with a much appreciated apology and explanation.

GREAT move!

I ordered from the website and didn't receive the item until almost a month later. By that time, my son didn't need the item anymore so I returned it. I called to ask exactly what needed to be done to return an item and the gentleman who answered informed me I needed to call them once the item was delivered to them and ask for a refund. I ask why they couldn't just credit my account once the item was received on their end and his response was I should call them back "to make sure". I've been calling everyday (several times a day) for the last 2 weeks and there has been no answer. I understand they may be extra busy, but really - 2 whole weeks without answering your phone? That's no way to run a business. I planned on buying other things from their website but won't now that I know their customer service is so poor. They do not give you an option to leave a message or send them an email. Again, bad business!