I RETURNED AN ITEM TO FANSEDGE USING THEIR OFFICIAL RETURN LABEL (WITH TRACKING NUMBER) THAT WAS INCLUDED WITH THE PACKAGE.
WHEN I TRIED TO TRACK THE PACKAGE A FEW DAYS LATER, THE POST OFFICE TOLD ME THAT THIS PACKAGE CANNOT BE TRACKED BECAUSE THE RETURN SHIPPING COST WAS TOO CHEAT... AROUND 50 CENTS... AND THAT IT WOULD TAKE 3 MONTHS OR MORE FOR THE PACKAGE TO ARRIVE BACK TO FANSEDGE.
THIS COMPANY IS VERY VERY DISHONEST. THEY CHARGE YOU ALMOST $6 TO RETURN A PACKAGE THAT THEY SPENT LESS THAN $1 TO SHIP BACK TO THEMSELVES.
NOW I HAVE TO WAIT FOR 3 MONTHS OR MORE FOR THEM TO RECEIVE IT... THEN ANOTHER MONTH OR MORE TO GET MY REFUND. ALMOST 6 MONTHS TO PROCESS A RETURN AND REFUND THE CUSTOMER.
DISGRACEFULL AND CALOUS! DO NOT DO BUSINESS WITH FANSEDGE!
THIS IS SO DISHONEST AND FRAUDULENT.
HERE IS MY POST OFFICE SHIPPING AND TRACKING INFO:
Ship Date Reference Number: Current Status: Unknown In Transit
Destination: Frazeysburg, OH *******
Tracking Number: *********************051
Event Date Event Time Event Description Location
4/3/2017 07:53 PM In transit Sparks, NV *******
4/1/2017 02:50 PM Scanned Sparks, NV *******
3/31/2017 05:42 PM Arrived at Shipping Facility COMMERCE, CA *******
3/20/2017 01:57 PM Arrival at USPS COSTA MESA, CA *******
Item in stock on Website and still show on Website and No refund posted as they claimed
Hello, we are happy to take care of this for you! If you will email us at [email protected] with your order number, we will be happy to look into and solve this as quickly as possible! We appreciate you reaching out to us and look forward to speaking with you soon! Thanks, Chastity
FansEdge is a terrible online provider they won't allow you to unsubscribe from their SPAM!
Hello Teri. Thank you so much for your feedback! We are truly sorry to hear about your unpleasant experience. We would love an opportunity to work with you to resolve this matter. Please reach out to us via Private Message and provide your email address. As soon as we have this information we are confident we can work with you to get this resolved to your satisfaction. Thank you for your business and we look forward to hearing from you soon! Sincerely, Karmen
Hello Dobby. Thank you for your feedback! Without your order number, we cannot give you specific information regarding your order. We will be happy to accept your return and issue you a refund and track the return for you. Please send all information to [email protected] and we will be happy to investigate this further. We look forward to speaking to you soon! Sincerely, Cayla