Facebook

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Facebook Reviews Summary

Positive Highlights

  • Some users find Facebook ideal for maintaining trusted relationships with real-name accountability.
  • The platform can be a positive space for introverts seeking meaningful online connections.

Negative Highlights

  • Customer support is often unresponsive, with template replies and unresolved issues.
  • Content moderation is inconsistent, allowing irrelevant clutter and offensive material.
  • Users report difficulty reaching a live person for complaints or refunds.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Sep 20, 2025

Here's another company that's impossible to get a live person to complain to; just computer generated responses. Facebook allows some of the most vile, filthy content but if you make a comment they don't like you get your account suspended. It's okay for them though... totally holier then though attitude... hypocrisy defined... I've found that not spending time on Facebook has actually improved my mood... so screw them... closed account.

Jan 7, 2026

After more than two months of back-and-forth and over 60 emails, my issue remains completely unresolved. Throughout this process, I received mostly template, copy-paste replies that did not address the actual problem. Different agents repeated the same instructions again and again, despite the fact that we had already gone through those exact steps — including two live calls where we repeated the same verification process with no result. Meetings were scheduled and then missed. I was repeatedly asked for availability, provided it, and then no one called. Each response claimed the case was being handled "with priority," yet nothing changed. There was no clear ownership, no concrete next steps, and no accountability. As a business, this had a direct financial impact, since my ad account remained unusable for weeks with no explanation or timeline. Instead of solutions, I received automated reassurance and delays. This is not what professional, business-critical customer support should look like. The lack of transparency, ownership, and resolution makes it extremely difficult to trust the platform when real issues arise.

Oct 12, 2025

This just began on Sunday Oct. 12 2025. My feed is now overrun with irrelevant trash and clutter from people and entities to whom I have not subscribed and have never followed. This wastes my connection bandwidth and computer resources, along with my time. If I block one of the sources, another takes its place. I'm not going to post a screenshot because this might imply the person or page is responsible for effectively spamming me; Facebook, and not the person/page, is apparently deciding what to show to whom, including those who have not followed or subscribed.

Feb 1, 2026

I'm not going to lie, Facebook is the best social media website that I've ever used, and I've used a lot. I was trolled, cyberbullied, threatened, insulted, mocked and done all sorts of other negative things by (former and current) social media websites such as Yahoo! Answers, Omegle, Reddit, X (former Twitter), and even Quora. Facebook is excellent for having online relationships with good people in your life that you trust, especially for introverts like me. Just make sure that these folks are like that. And since people there use their real names, instances of trolling are fewer.

Aug 31, 2025

I accidentally added ₹10,000 INR to the wrong Facebook Ads account (Account ID: **************). No ads were run on this account – the full balance remains unused. I intended to add the funds to my business Ads account (Madhrri Ads Account). I've contacted Meta Support but haven't received a resolution yet. Is there any way to get a refund or transfer of the balance to the correct account? Has anyone experienced a similar issue and resolved it? Any insights or help would be appreciated!

Reviews

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2.1
Reviews 1,685
5 Stars
27%
4 Stars
11%
3 Stars
7%
2 Stars
7%
1 Star
48%

Canada
18 reviews
40 helpful votes
Follow Rob S.
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1. Used Instagram posts to try to profile me racially. Then FB suggested posts based on its profiling.
2. Locked or disabled account when I joined male-only groups.
3. Kept on suggesting scantily-clad fashion models in military backgroupnds despite my repeated "stop this" preferences.
4. Locked account after I uploaded a screengrab from a conservative video ste.
5. Made my Samsung phone run hot and drained battery from 55% to 9% quickly.
6. Locked account despite Likes received from technical-tool groups (where I am an expert, and won awards for) for my replies to help-seekers within the group. However FB did not lock replies from other replies that had incorrect solutions.

Date of experience: February 1, 2024
California
1 review
3 helpful votes
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This company should be banned. Many public feeds with explicit porn easily accessible by children. These people should be ashamed. They are teaching our children to objectify people and in the process, create the next generation of mal-adjusted members of society. Shame on Facebook. It's a piece of junk that should be heavily fined and more heavily restricted.

Date of experience: January 31, 2024
California
1 review
1 helpful vote
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Racism rules
January 25, 2024

It is absolutely sick that FB allows people of color to make comments like "whites should be shot" and for someone to brag about getting free money from "stupid wonder bread whites". As a woman of color, no one should have the privilege to say hateful things about or to anyone of any race. FB is one of the worst companies and is completely outdated. Shut it down.

Date of experience: January 25, 2024
Texas
12 reviews
25 helpful votes
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Broken
January 21, 2024
Updated review

Facebook is broken, it has been for years. I have 3 accounts only one of which I can access. I used to be able to switch back and for between my main account and my secondary account. I can no longer do so.
If I accidentally hit the wrong button and my feed disappears I can't get back to where I was. Too many ads, too many suggestions for subjects I have little to no interest in. It's all such a mess and there is no way to contact anyone to complain, etc.

Date of experience: January 21, 2024
How the mighty have fallen.
December 13, 2022
Previous review

Oh where to begin. I used to love FB. Now, it's a love-hate relationship. I had an original account that I can no longer access. I have a secondary account, same name, etc. It was created by me at some point in time and I can no longer recall why. Anyway, I used to be able to switch back and forth between the two. I can no longer do this. The site is now littered with ads for websites, and subjects I have no interest in. The whole thing is broken. I'm sure this has driven away lots of users because so many of the people I have listed as friends apparently no longer use it. FB is now a sad joke.

Date of experience: December 13, 2022
Arizona
1 review
0 helpful votes
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Fix your computer program
January 14, 2024

You guys put people in Facebook jail for stuff that is not scamming and sending people unwanted porn. Instead you put people in Facebook jail for sticking up for themselves. Fix your program

Date of experience: January 14, 2024
Oregon
1 review
0 helpful votes
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Allows haters to America to post Devision
January 13, 2024

I used to love Facebook. Not no more. I stand up for our Wonderful Military and Veterans. Anti Americans post hate and cause Stress to PTSD Veterans. I have Deleted and blocked Facebook. Wake Up.

Date of experience: January 13, 2024
California
2 reviews
0 helpful votes
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No info
January 8, 2024

My post was removed. I have no problem with that, but why don't you tell and/or show me which post you removed so that I know not to add similar posts? I find it best to be proactive.

Date of experience: January 8, 2024
Georgia
1 review
0 helpful votes
Follow S D.
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POs can't even speak my mind
January 6, 2024

Someone picked on me and I put them in there place and I got banned $#*! you fb I won't be returning 🖕🏻

Date of experience: January 6, 2024
Canada
1 review
0 helpful votes
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Sounds like a good experience!
December 7, 2023

An artist of course -In the winter I read books and do Facebook but in warmer temperatures would rather be outside with the music of the sweet little birds and a friend or two or more.

Date of experience: December 6, 2023
Australia
1 review
0 helpful votes
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Scammers
December 6, 2023

Plenty scammers in Facebook just a look at this one plenty profiles with the same name and similar photos and some other are different photos

Date of experience: December 6, 2023
Washington
1 review
1 helpful vote
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Hacked again
November 18, 2023

If any other company had this many data breaches it would have been shut down long ago. What make facebook immune with no real customer service and no accountability. This site should be shut down until its made accountable for its past. And new checks put in place and a new for of reporting to the public when breaches occur, like every other company is required to do.

Date of experience: November 18, 2023
California
1 review
1 helpful vote
Follow Tasneem A.
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FB has no ethics
November 7, 2023

Facebook is the most illigtamite company. They existed just to spy on your privacy And information and sell it. They have no work ethic.

Date of experience: November 7, 2023
Nigeria
1 review
0 helpful votes
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Easy way to post job and hire freelancer
October 27, 2023

Do you needs a cool way to earn real money?this is an opportunity download this app.i having doing task,and earn.

Date of experience: October 25, 2023
Romania
1 review
1 helpful vote
Follow Karl B.
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Not on account of content, or rhetoric - these don't matter in the filtration process, evidenced by the multitude of nazis that are using facebook as a platform.

The number of comments, which is very LOW, and the act of EDITING comments to put in a comma, correct spelling will both earn you a restriction of 6(SIX) days, without updating your Account Status - so in essence, it shows NO restrictions, but in practice you've been silenced for a WEEK.

Over a quantity of 5 or more comments within an hour. Meanwhile
- terrorism
- child trafficking,
- human trafficking,
- bitcoin frauds,
- Dr Omalu and their penis enlargers,
- guru's with divorce spells linked to instagram etc etc are free to proceed.

Mark Elliot Zuckerberg. Are you incompetent or just in favor of obliterating protected speech?

Picture evidence below - ZERO account restrictions on the account status, but a 6 day restriction in place on comments. Avoids footprints for class act lawsuits similar to those that have been initiated in the U.S.

Date of experience: October 20, 2023

A neo-fascist media, where you will routinely be called names for any review, content or observation that disagrees with children and toxic individuals.

A place where said individuals will call you anything from neo nazi to "re... rded" over aggressive issue with your content, occurences that never go against standards when reported, leaving you to navigate the precarious environment to the best of your ability in anxious auto-censorship.

Nevertheless, the eventual objection to abuse, burning flags, extremely targeted personal attacks, no matter how tame, DOES qualify as a violation of standards, making toxic individuals uncomfortable, that facebook wants to keep safe and catered to.

Appeals don't work, the rudimentary bots this band of rejects make use of are incapable of both context or adequate vocabulary filtering and this social media harasses you endlessly with 30 day totalitarian restrictions over the perceived/projected aspect of all of the above.

Facebook is not for individuals expecting a safe medium to exchange ideas, practice common sense or expect meritocracy. It is not for individuals that would like to opt out of aggressive data mining, sponsored ads of fascist political organizations that aren't permitted an equal presence and leeway for propaganda on conventional media and it most certainly isn't for individuals incapable of anxious auto-censorship, to retain their right to communicate unrestricted.

Date of experience: January 6, 2021
North Carolina
15 reviews
21 helpful votes
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This is the platform for seniors now
October 17, 2023

First of all, the younger generations don't use this platform any more. Secondly, there are SO many scammers. Also, plenty of russian trolls.

Date of experience: October 17, 2023
Wisconsin
1 review
0 helpful votes
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Zionest
October 17, 2023

Facebook is worldwide they have to be equal with everybody but they siding to hide the truth from the world

Date of experience: October 17, 2023
Illinois
1 review
2 helpful votes
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FB $#*!ed Uped-ness
October 11, 2023

Have tried to post a dozen or so photos, with comments, three times, but they - photos, comments, everything - disappeared every time before I could upload. That's 15 minutes wasted 3 times. You'd think an org. This big could maintain a better UX. What the $#*!, FB? Should I even bother any more?

Date of experience: October 11, 2023
Maine
1 review
0 helpful votes
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Excellent Tree Service in Southern NH!
October 10, 2023

Last winter, a lovely row of young white birch trees suffered from the heavy snow and ice storms, bending across and blocking access to my driveway.

Enter Will Arbor Tree Service, of Londonderry, NH. A small business, registered in NH and fully insured, this provider has strong arborist knowledge. He carefully selected trees for removal and re-created the line of trees. Now, the remaining trees are straight and the ground around them provides the nutrients they need to keep growing stronger. Will Arbor is detail-oriented and went the extra mile in ensuring the beauty of the tree-line as well as the future growth. I highly recommend them.

Date of experience: October 10, 2023
Missouri
6 reviews
7 helpful votes
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Allows pornography.
October 9, 2023

Facebook has no standards. I reported an extremely graphic pornographic post, and Facebook said it did not violate their community standards, and they did not take the post down. If it were not for the fact that I have many people I keep in touch with through FB, I would get off altogether.

Date of experience: October 9, 2023
Illinois
10 reviews
7 helpful votes
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Has gone downhill. Ran by liberals for sure.
October 8, 2023
Updated review

I get restricted for cussing or calling someone a name, but if they're bullying me or being ignorant first they get away with it simply bc they didn't cuss. It's impossible to get a hold of support. They should have an easy access email or chat to get a response from a person when you have a problem or question.
I also just got restricted from messenger for 3 days and I haven't even sent any messages. Make that make sense too. I'm at the point I don't even want Facebook anymore bc of their rules and how they run it now.

Date of experience: October 8, 2023
Facebook is ran by ignorant people.
September 22, 2023
Previous review

I got restricted for sending a message to someone and telling them off and calling them a dumba** for being ignorant to me 1st by commenting on my comment on a public post simply because they didn't agree with me. Facebook always favors certain kinds of people. Crappy people get away with being however they please. Canceled culture, blm, and other things that have messed this world up even more get favored. They let ignorant or annoying people be. I have every right to stand up for myself/how I feel about something, and be ignorant if someone is being ignorant or annoying towards me. I will match your respect or disrespect. You literally have to watch every single thing you post or say or someone will report you. My mom HATES snakes. She got reported last year for commenting on a post about snakes saying "shoot them bas***ds", and got restricted. Lmao seriously? Facebook is just an unfair platform. I reached out to them about it and they never responded. Also you should be able to chat or send a email to speak to a actual person, and you should always get a response. Very difficult to reach out to support. I have just had enough with everyone and everything in this world.

Date of experience: September 22, 2023

From the business

Business History

  • +1-704-905-9941
  • Menlo Park, CALIFORNIA
  • Founded in 2004