Facebook

Our reviews are monitored for authenticity

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.

Facebook Reviews Summary

Positive Highlights

  • Some users find Facebook ideal for maintaining trusted relationships with real-name accountability.
  • The platform can be a positive space for introverts seeking meaningful online connections.

Negative Highlights

  • Customer support is often unresponsive, with template replies and unresolved issues.
  • Content moderation is inconsistent, allowing irrelevant clutter and offensive material.
  • Users report difficulty reaching a live person for complaints or refunds.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Sep 20, 2025

Here's another company that's impossible to get a live person to complain to; just computer generated responses. Facebook allows some of the most vile, filthy content but if you make a comment they don't like you get your account suspended. It's okay for them though... totally holier then though attitude... hypocrisy defined... I've found that not spending time on Facebook has actually improved my mood... so screw them... closed account.

Jan 7, 2026

After more than two months of back-and-forth and over 60 emails, my issue remains completely unresolved. Throughout this process, I received mostly template, copy-paste replies that did not address the actual problem. Different agents repeated the same instructions again and again, despite the fact that we had already gone through those exact steps — including two live calls where we repeated the same verification process with no result. Meetings were scheduled and then missed. I was repeatedly asked for availability, provided it, and then no one called. Each response claimed the case was being handled "with priority," yet nothing changed. There was no clear ownership, no concrete next steps, and no accountability. As a business, this had a direct financial impact, since my ad account remained unusable for weeks with no explanation or timeline. Instead of solutions, I received automated reassurance and delays. This is not what professional, business-critical customer support should look like. The lack of transparency, ownership, and resolution makes it extremely difficult to trust the platform when real issues arise.

Oct 12, 2025

This just began on Sunday Oct. 12 2025. My feed is now overrun with irrelevant trash and clutter from people and entities to whom I have not subscribed and have never followed. This wastes my connection bandwidth and computer resources, along with my time. If I block one of the sources, another takes its place. I'm not going to post a screenshot because this might imply the person or page is responsible for effectively spamming me; Facebook, and not the person/page, is apparently deciding what to show to whom, including those who have not followed or subscribed.

Feb 1, 2026

I'm not going to lie, Facebook is the best social media website that I've ever used, and I've used a lot. I was trolled, cyberbullied, threatened, insulted, mocked and done all sorts of other negative things by (former and current) social media websites such as Yahoo! Answers, Omegle, Reddit, X (former Twitter), and even Quora. Facebook is excellent for having online relationships with good people in your life that you trust, especially for introverts like me. Just make sure that these folks are like that. And since people there use their real names, instances of trolling are fewer.

Aug 31, 2025

I accidentally added ₹10,000 INR to the wrong Facebook Ads account (Account ID: **************). No ads were run on this account – the full balance remains unused. I intended to add the funds to my business Ads account (Madhrri Ads Account). I've contacted Meta Support but haven't received a resolution yet. Is there any way to get a refund or transfer of the balance to the correct account? Has anyone experienced a similar issue and resolved it? Any insights or help would be appreciated!

Reviews

Write a review
2.1
Reviews 1,685
5 Stars
27%
4 Stars
11%
3 Stars
7%
2 Stars
7%
1 Star
48%

California
4 reviews
0 helpful votes
Follow bill s.
Unfollow bill s.
Share Review
Report Review
Community standards
March 30, 2021

I belong to a number of groups on facebook. I recently posted on facebook and they charged me with hate speech. It was on mens rights uk and somebody put up an an article about studies indicate that women are as violent as men. I responded that women are as bad as men are -they said this was hate speech. Facebooks community standards are ridiculous and i suspect are pointed toward feminism. I am deleting my account because i am so mad at their injustice.

Date of experience: March 29, 2021
Nigeria
2 reviews
1 helpful vote
Follow Ademola A.
Unfollow Ademola A.
Share Review
Report Review
Loyal amd trustworthy sugar baby needed
March 26, 2021

The first module focuses on how to build a great team, the second module on the environment you operate in and the third module discusses the importance of knowing your target market.

Each module has a number of learning resources, which include:

Theoretical breakdowns where concepts are introduced – relevant to the African context
Videos of leading business professionals, entrepreneurs and investors, sharing expert advice
Quizzes where you'll be challenged to apply what you have learnt
Useful downloadable templates and documents

Date of experience: March 26, 2021
Yemen
1 review
0 helpful votes
Follow hassan a.
Unfollow hassan a.
Share Review
Report Review
رائعه بالفعل
March 24, 2021

افضل شركة و اروع شركه تسويق شبكي في العالم
ولامجال للمقارنه بها مع بعض الشركات الاخر في هذا المجال

Date of experience: March 24, 2021
GB
1 review
0 helpful votes
Follow Sig J.
Unfollow Sig J.
Share Review
Report Review
Terrible customer service
March 23, 2021

Many billing issues for our ads account, wrong dates of adverts in the bills, wrong billing invoices. Tried to contact them through their website numerous times about these issues, but customer service was very vague and entirely unhelpful. Promised to phone me back numerous times but didn't. Customer service is very bad.

Date of experience: March 23, 2021
Florida
1 review
0 helpful votes
Follow Sagrario M.
Unfollow Sagrario M.
Share Review
Report Review

Pague 300$ por solo 30 fotos que ninguna fue imprenta el cual solo fue envida por Messenger el escenario de la secion solo algunos globos el número de la cumpleañera 20 fue de 15 céntrimetros las fotos mal tomadas el pastel más duro que una piedra bueno a qui lo que importaba era la calidad de fotos solo fue nefasta y pobre y para eso tardo más de 2 semanas en enviarme esa porquería de fotos

Date of experience: March 22, 2021
Iraq
2 reviews
2 helpful votes
Follow Muhammed J.
Unfollow Muhammed J.
Share Review
Report Review
Jocial company is a legal
March 18, 2021

Working with Jocial is a wonderful and enjoyable job, and from anywhere you can work, so I prefer to work with it my work in life company

Date of experience: March 18, 2021
New Zealand
13 reviews
32 helpful votes
Follow Daniel M.
Unfollow Daniel M.
Share Review
Report Review
Orwellian
March 17, 2021

I recommend you never trust Facebook with your personal information, extremely mistrustful and dictatorial. In its policy's and actions.

Date of experience: March 17, 2021
New York
1 review
0 helpful votes
Follow Jatin T.
Unfollow Jatin T.
Share Review
Report Review
My account was not open
March 14, 2021

Dear sir, i will not misuse the Facebook features again now i understood all the terms and conditions now I will follow all the rules and terms and conditions. Please review and open my account of tha reviewing information may take longer than usual problem facing. I Know sir it's happened all by mistake. It will never happen again i promise sir. It's my personal account so I'm weeping so much please sir give me a one more chance only. I swear I will not misuses the Facebook features again. I'm really really sorry for that whatever happened before. Thank you.

Date of experience: March 14, 2021
Australia
2 reviews
10 helpful votes
Follow Brian T.
Unfollow Brian T.
Share Review
Report Review
Facebook forced
March 15, 2021

It's a alright social media, kinda mandatory if you wanna farm social clout, or chat up with friends while also being exposed to randoms, who wants a piece of you to try market you into buying crap you don't need, I'm like whatever, at least it isn't like envious small brain Quora. You want everything, facebook provides sources to all individuals and companies who use Quora, you thought Facebook was for just sharing $#*!ty memes? You're mistaken. Great website despite its $#*!ty reputation. The convience of not typing up a new account to save 30 seconds and therefore my stress levels are quite managed. Now that I'm typign this review, i realize I actually genuinely see facebook as a decent social media, still among the best.

Despite the ahage that popular = trash. Not neccessarily true my friend. Mass appeal, mass usefulness and fun. At least in 2021, maybe facebook was complete garbo between 1-10 years ago. But with the Covid, times be a changing, it's value rising, value shooting, Hm I'm tempted to go Facebook stocks along with my Tesla..

Date of experience: March 14, 2021
Indonesia
2 reviews
0 helpful votes
Follow Ray S.
Unfollow Ray S.
Share Review
Report Review

I love Facebook, because Facebook is very-helpful platform to connect known or unknown person and communicate each other. Facebook messenger system is too good.

Date of experience: March 13, 2021
Texas
1 review
0 helpful votes
Follow Kim D.
Unfollow Kim D.
Share Review
Report Review

Great business, I will definitely be back in touch with them if I need anything else from there company..

Date of experience: March 10, 2021
Massachusetts
3 reviews
0 helpful votes
Follow Gail O.
Unfollow Gail O.
Share Review
Report Review

Dangerous, for what they are selling for. Young people, picture. It is a old person stick.
RMA# needed, along with address to return too!

Date of experience: March 6, 2021
Nigeria
2 reviews
0 helpful votes
Follow Adekunle O.
Unfollow Adekunle O.
Share Review
Report Review
FACEBOOK ADVERTISEMENT
February 23, 2021

Well, advertising with facebook is not a bad thing but I won't really recommend. The algorithm isn't that smart to show your ads to the people that need it and might end up been shown to your close friends, people that are probably in the same business you're trying to advertise. 6/10. There are better services out there but it isn't the worse.

Date of experience: February 22, 2021
Indonesia
1 review
0 helpful votes
Follow thethemith u.
Unfollow thethemith u.
Share Review
Report Review
Give away 1000 coin
February 22, 2021

Saya harap bisa memenangkan give away dari website ini. Dan betul-betul ada give away. Untuk meneruskan karya saya di youtube

Date of experience: February 21, 2021
Bhutan
4 reviews
1 helpful vote
Follow Sonam C.
Unfollow Sonam C.
Share Review
Report Review
5 stars
February 22, 2021

I will give it 5 stars but it does have an effect on the life of the people so it's not recommend ed to use if not requires

Date of experience: February 20, 2021
India
2 reviews
0 helpful votes
Follow Protyoy B.
Unfollow Protyoy B.
Share Review
Report Review
Privacy Policy
February 22, 2021

Facebook is a great social media site but it needs to change its privacy policy and give more importance to its users privacy

Date of experience: February 20, 2021
California
2 reviews
0 helpful votes
Follow Lior S.
Unfollow Lior S.
Share Review
Report Review

I was placed in "FB jail" for 24 hours, I was being reprimanded and punished for some post I posted yesterday they claim its not up to their "community standards". However I have not seen it, or have been told what is it, or what's wrong - they simply cut me off without giving me a chance to answer.
I assure you my posts are always pretty subtle so I think there was no reason for slapping a 69 year old retired me. This site is abusive, non democratic site although they want everyone to beleive their right and they created Public Service! Dont fall for that! On one hand they encourage you to join and get engaged - no wonder, they hope you see their commercial ads so to sell you some stuff and make money off of you. On the other they just want to be a nice little puppy and shut the hell up. They make a ton of mistakes in finding the non community standard "criminals" and you can say what ever you like, eventually some little punk in customer service can do with you what ever he wants

Date of experience: February 20, 2021
Bangladesh
2 reviews
0 helpful votes
Follow Ms N.
Unfollow Ms N.
Share Review
Report Review
Md Jiya
February 18, 2021

Both parents died after birth. Both parents died in a bus accident. I grew up with a beggar mother. We live in a settlement. The beggar mother admitted me to the school. He could not run my studies and family alone. So I helped my mother a little by taking a rickshaw load from my uncle Abul while I was studying. When I took the SSC exam. Then I got a scholarship for the exam. I got admitted in college. Then I became friends with a girl.

Date of experience: February 18, 2021
GB
7 reviews
56 helpful votes
Follow james p.
Unfollow james p.
Share Review
Report Review

Facebook's popularity was helpful for me in doing online business, but this was my primary usage, it was social for me when it first came out, but over the years up until 2019 my interest gradually changed and I embraced my inner money-man (entrepreneur).

By business I mean trading second-hand goods, selling things I had made personally (woodwork ie workbench, bird table, park bench), advertising and before Covid-19 - selling my services i. E do something useful for a person, I also found it useful for job searching, useful to get references for the next job. When things were good. Not the usual tasks of most other people, just scroll, like and comment... For me that got old... I say in the past tense as I have since stopped using for the reasons I will get to.

I was partially successful in facebook business when I paid facebook to advertise a now defunct business of mine doing Swedish Massage on table and in a specially adapted chair for upright massage, along with small-scale carpentry, produced with all the traditional jointing methods instead of screws and glue. I cared about quality over quantity and that's still my mindset going into business.

I had a steady stream of customers messaging and phoning me, things were looking good, but you know. What goes up must come down in terms of success/failure. I feel like that applies to me quite often. That gig had halted abruptly... but anyway

The social aspect can be a bit toxic. Having "the wrong opinion" all too easily breaks up your friendships (I didn't have an issue with a friend before entering into a debate) it proved to me that actually, I had made some fake-friends. I could filter them out when it dawned on me. We have absolutely nothing in common, not just in general, not only did i not like or care for the things they were into, but many were SJW'S or sympathetic to Woke politics. If you read a couple of my reviews, i'm more than clear about how I feel about that stuff. I have to break ranks with the weak.

I'm fully charged when it comes to politics, It's my most passionate subject... it's also the most risky if you're right of center. And what do I mean by that// well.

Sometimes this disruption is a bit contagious. If you fall out with one person, but they are known to your friends, then it makes you fall out with your friend, even though... the person I don't like (because they made me look like a fool before, took advantage of my kind nature etc) has nothing to do with OUR friendship. That is where it gets toxic. There is a domino effect, that also doesn't deserve to happen. If we were real friends, they would overlook the situation, and that is how I draw up my conclusions on the "social" apsect of social media to be vapid, superficial and accessory. I don't need other people's drama. I just need some success, hence why I focused a lot more on the business side of things.

I also noticed that when people add me or I added them, it was only conditional to us meeting each other in a establishment like school/college/work. We would never hang out, outside of this context... to me, a friend should be someone you can just call up and rock up at their house un-invited, go play some Xbox or playstation, and "chill out with bro's" at least, that's MY vision of friendship. It didn't happen

As for getting banned... again, having the wrong opinion, engaging in wrong-think and just joking about things I shouldn't because I want to laugh, got me banned, not once... but twice! I don't believe anyone is so offended that it warrants 30 day bans or permanent banning. It doesn't make sense. But it happened and it's just a real waste of time where socializing is concerned. We need to be going back to the old fashion way of meeting up in person.

Overall I cannot recommend facebook especially now with the virus going about, it taught me, we only really have ourselves to be friends with. There's a reason they are called friends... because they ALL come to an END. I'm okay with that. I've since decided not to start another account on there, until at least, after the virus dust settles. In summary, (was) good for business, bad for friendships and bad for social-mobility, but ending on a positive note, you can make it work for you if you try and don't give up.

Date of experience: February 14, 2021
Texas
1 review
0 helpful votes
Follow Sarah M.
Unfollow Sarah M.
Share Review
Report Review
Pathetic And Useless
February 11, 2021

So my account was hacked by a mutt in Lagos, Nigeria, and Facebook team has done absolutely NOTHING to help get it back or even shut it down. The hacker is literally using my old account to SCAM PEOPLE and Facebook says it does not go against community standards? So you telling me scamming, account hacking, account theft and exploitation, and even identity theft does not go against community standards? Huh? BULL$#*!! I do not even care that Facebook Team did absolutely NOTHING to help me get my account back. After all, I can always make a new one. But I cannot tolerate them allowing a HACKING SCAMMER use the account to do illegal scamming $#*! UNDER MY NAME/MY IDENTITY.

Get your $#*! together Facebook. Do your goddamn job and either help me get my account back or SHUT IT DOWN so that $#*!ing SAND MUTT cannot use it to prey on other people!

Date of experience: February 11, 2021

From the business

Business History

  • +1-704-905-9941
  • Menlo Park, CALIFORNIA
  • Founded in 2004
Facebook Reviews - 1,685 Customer Reviews of facebook.com, Rated 2.1/5