Facebook

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Facebook Reviews Summary

Positive Highlights

  • Some users find Facebook ideal for maintaining trusted relationships with real-name accountability.
  • The platform can be a positive space for introverts seeking meaningful online connections.

Negative Highlights

  • Customer support is often unresponsive, with template replies and unresolved issues.
  • Content moderation is inconsistent, allowing irrelevant clutter and offensive material.
  • Users report difficulty reaching a live person for complaints or refunds.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Sep 20, 2025

Here's another company that's impossible to get a live person to complain to; just computer generated responses. Facebook allows some of the most vile, filthy content but if you make a comment they don't like you get your account suspended. It's okay for them though... totally holier then though attitude... hypocrisy defined... I've found that not spending time on Facebook has actually improved my mood... so screw them... closed account.

Jan 7, 2026

After more than two months of back-and-forth and over 60 emails, my issue remains completely unresolved. Throughout this process, I received mostly template, copy-paste replies that did not address the actual problem. Different agents repeated the same instructions again and again, despite the fact that we had already gone through those exact steps — including two live calls where we repeated the same verification process with no result. Meetings were scheduled and then missed. I was repeatedly asked for availability, provided it, and then no one called. Each response claimed the case was being handled "with priority," yet nothing changed. There was no clear ownership, no concrete next steps, and no accountability. As a business, this had a direct financial impact, since my ad account remained unusable for weeks with no explanation or timeline. Instead of solutions, I received automated reassurance and delays. This is not what professional, business-critical customer support should look like. The lack of transparency, ownership, and resolution makes it extremely difficult to trust the platform when real issues arise.

Oct 12, 2025

This just began on Sunday Oct. 12 2025. My feed is now overrun with irrelevant trash and clutter from people and entities to whom I have not subscribed and have never followed. This wastes my connection bandwidth and computer resources, along with my time. If I block one of the sources, another takes its place. I'm not going to post a screenshot because this might imply the person or page is responsible for effectively spamming me; Facebook, and not the person/page, is apparently deciding what to show to whom, including those who have not followed or subscribed.

Feb 1, 2026

I'm not going to lie, Facebook is the best social media website that I've ever used, and I've used a lot. I was trolled, cyberbullied, threatened, insulted, mocked and done all sorts of other negative things by (former and current) social media websites such as Yahoo! Answers, Omegle, Reddit, X (former Twitter), and even Quora. Facebook is excellent for having online relationships with good people in your life that you trust, especially for introverts like me. Just make sure that these folks are like that. And since people there use their real names, instances of trolling are fewer.

Aug 31, 2025

I accidentally added ₹10,000 INR to the wrong Facebook Ads account (Account ID: **************). No ads were run on this account – the full balance remains unused. I intended to add the funds to my business Ads account (Madhrri Ads Account). I've contacted Meta Support but haven't received a resolution yet. Is there any way to get a refund or transfer of the balance to the correct account? Has anyone experienced a similar issue and resolved it? Any insights or help would be appreciated!

Reviews

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2.6
Reviews 1,684
5 Stars
27%
4 Stars
11%
3 Stars
7%
2 Stars
7%
1 Star
48%

GB
1 review
1 helpful vote
Follow Si E.
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Worst social media site ever & dangerous
October 3, 2020

Facebook we all know for contacting and chatting to our social friends, but the flip side is that Facebook is the most dangerous to use.

In recent years Facebook has made plenty of news headlines for tax evasion and poor security matters, so what has Facebook done since then, NOTHING, Facebook is still full of security issues, scammers and hackers ready to try and take your money or scam you in some way. Facebooks policies are so lapse that they will target anyone in order to try and scam you.

Facebook has no proper way for you to contact them when you do have issues because they dont care, if you get scammed you have to find your own way of finding help through fraud protection companies.

Facebook's own help centre is the most pointless page that ever existed with no help available except from other frustrated and annoyed people.

Facebook is not a platform, Facebook is not for the people, Facebook is a scam in itself with fake advertising, NEVER spend money on facebook for advertising as it simply wont work, find a different place.

Facebook will never help you because facebook is a money scam all they want is your money there profiles that you have never work properly, and it's interface is totally broken.

There are far better cleaner, scam proof Social media sites out there, if you're thinking of joining FB they look away.

Date of experience: October 3, 2020
Texas
1 review
8 helpful votes
Follow Charles R.
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Galaxy-tc, A video posted on Facebook showing a bracelet connected to your phone thru Bluetooth which puts an image on your wrist. A total scam! Facebook gets paid to by companies to be able to list their items on the Facebook website. Facebook doesn't confirm these sites and their product. Do not do business with any company advertising on Facebook. Neither can be trusted!

Date of experience: October 2, 2020
Nevada
1 review
26 helpful votes
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Craziness
September 21, 2020

I have been locked up in Facebook jail for making comments. Today 30 day for saying someone was a phony christian. Another 30 day stint for assaying Americans in general are lazy! These people act like they are the nazi gestapo. Yet you can't ask for a real review of your comments. You can't talk to anyone in person because once they lock you out there is nothing you can do! The whole nazi organization needs to be broken up!

Date of experience: September 21, 2020
Florida
1 review
1 helpful vote
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Not a platform
September 17, 2020

They have shown a bias through fact checking and blocking of conservative accounts and leave up stories promoting pedophiles and killing cop. They promote critical race theory calling all whites racist. Have been banned twice for jokes. FB is run by idiots and have found a true platform that I will soon be using.

Date of experience: September 17, 2020
Colorado
1 review
2 helpful votes
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Dob't let them burn down your home!
September 15, 2020

Buying and selling home is a stressful business. If you do not want to add any more unnecessary stress, stay away from Aspire Property Inspection. On the inspection day, I came home to find my stove was left on, the heater was blowing on high (in August), and black finger prints all over my newly painted white walls. I was lucky that I came home early but God knows what would have happened if I did not. Home inspectors are not licensed in the state of Colorado; hence, anyone can go into this business. Choose your property inspector carefully and make sure that they have good insurance coverage as it can may cost you way more than the actual inspection cost.

Date of experience: September 15, 2020
New York
1 review
0 helpful votes
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Poor quality - lack of support
September 15, 2020

Used Kitchen Express in Syracuse for cabinetry in 2005. Was very happy with the quality, service and support. New kitchen in 2019, NOT so much. Inferior cabinets at higher prices, lack of service and no support. Highly recommend going elsewhere. I'd even consider big box stores now. They at least provide quality service and support.

Date of experience: September 15, 2020
Germany
4 reviews
2 helpful votes
Follow River F.
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They only want money
September 15, 2020

They try to get as much money as possible out of businesses and they provide a bad service. Really unhappy

Date of experience: September 15, 2020
Washington
81 reviews
63 helpful votes
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Fun!
September 13, 2020

I have to say that I don't really have any complaints about FB except one making it a really good, fun app in my opinion. I get on FB anywhere from 3-4 times a week and I pretty much always enjoy my time spent on there. I'm part of several groups which liven FB up and make it more interesting. I have also made some really great friends on FB and for that I am very grateful!
My only complaint is that as of recently, while I'm on FB out of nowhere I'll get a flashing message saying that I've timed out and then FB logs me out automatically. This is a major pain because I never remember my password, therefore I have to go through several steps to verify I'm me and be able to log back on. Once I'm back on, I am temporarily blocked from using my emotion button, leaving messages for anyone and responding to any messages in my feed. This is a huge problem and idk how to get help from FB to fix the situation. Other than that I have no complaints about FB, only good things to say.
It's a great place to make new friends, socialize with all of your friends, and just relax and have fun!

Date of experience: September 12, 2020
Morocco
1 review
0 helpful votes
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My second social media used
September 11, 2020

In the early 2010s it was a bit absurd for me to use facebook, currently they have improved the user experience a lot

Date of experience: September 10, 2020
Virginia
1 review
0 helpful votes
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I got banned for joking with a friend
September 10, 2020

I got banned for joking with a friend who had referenced a line from broke back mountain. So I called him a broke back hoe and got banned! Facebook is full of weak minded clowns, who want to censor conversations between friends now! Facebook is trash!

Date of experience: September 10, 2020
Ghana
2 reviews
2 helpful votes
Follow Oparr B.
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Ads
September 9, 2020

With a Facebook page, you can directly address anyone who wants to know more about your business. Your customers can also leave you reviews, and if you want to respond, you can either do so publicly or by sending a private message.

Date of experience: September 8, 2020
Brazil
2 reviews
3 helpful votes
Follow LIDIANE F.
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Social network
September 4, 2020

I've been using Facebook for years. So far I can only praise this social network, as it has given me many accomplishments. For example, I met my husband through this network, got a job, met new friends and managed to find friends from school who hadn't spoken in a long time. Work, getting a better price for my purchases and many other positive points that I could mention here.

Date of experience: September 4, 2020
Ghana
4 reviews
0 helpful votes
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Excellency
August 27, 2020

I have use Facebook for a couple of now and I satisfy that Facebook is very convenient way of sending

Date of experience: August 27, 2020
Italy
1 review
0 helpful votes
Follow Caterina G.
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Il nuovo aggiornamento di Facebook e Facebook Messenger è più sofisticato ma nel contempo anche più lineare e più utile per gli utenti Facebook: nuova impaginazione, nuova grafica e nuova linearità nella ricerca dei contenuti (dal profilo personale alle impostazioni generali, dalla ricerca di gruppi a cui si è già iscritti o a cui ci si vorrebbe iscrivere alle pagine seguite e che si vorrebbero seguire).
Ottima votazione da parte mia. Se si avessero potuto dare 10 stelle gliele avrei assegnate!

Date of experience: August 24, 2020
Texas
1 review
1 helpful vote
Follow George F.
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Freedom of speech
August 21, 2020

Facebook is become the liberal left cant post anything without being takin down. Because its offensive to the snowflakes running facebook and the democratic party. Communist and worthoess mark zukkerburgs team violating the American peoples first ammendment rights. Gay as $#*! and communist in my honest opinion. This guy is getting paid to violate your rights he should be in prison. I got banned for 3 days cause i called biden a pedophile. Not cool this is my right i fought for freedom i mean how un american can u be? They talk $#*! on trump and anyone whos not a pedophile but when a patriot stands up they ban them? Stupid $#*!s

Date of experience: August 21, 2020
Washington
2 reviews
4 helpful votes
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Facebook is a discriminatory website that promotes lookism. Ugly men get no attention on here and a much smaller friends list compared to attractive men. An ugly man can post something and get zero likes while Chad can copy paste exactly what the ugly man wrote and get hundreds of likes. This website is based off of looks and not personality. People will either like or dislike you based on how attractive you are regardless of how you act on this site. This can lead to mental health problems in ugly men because they are being ignored and treated like they don't exist simply because they have a weak jaw or other physically unattractive features that they can't do anything about. Even worse is the bullying you will get because of your appearance. I would not recommend this site for unattractive men as the majority of users are biased and bigoted against them for factors beyond their control. This site is also a privacy concern as they track you and collect your data.

Date of experience: August 20, 2020
Texas
1 review
0 helpful votes
Follow Cate G.
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Freedom of speech
August 19, 2020

If you say anything different then blm then they kick you off. I do not discriminate against anyone that has a different complexion or culture. Just said all lives matter, because we are all equal.

Date of experience: August 19, 2020
Nigeria
2 reviews
1 helpful vote
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FACEBOOK
August 18, 2020

Facebook is a world known social network owned by Mark Zuckerberg. This social is the best online social network where everyone. Almost everyone in this world use Facebook and this also includes scammers and users as well but still we wouldn't say we wouldn't say Facebook is 100% perfect.

Date of experience: August 18, 2020
Nigeria
5 reviews
1 helpful vote
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Great app
August 17, 2020

Facebook has been a great platform for me, using it especially for my online business, I've tried so many platform for my business but none works out but this app did. I love it also using it to get in touch with my loved ones far and near.

Date of experience: August 16, 2020
Mexico
2 reviews
0 helpful votes
Follow Magdala G.
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This person (Iván González) is a thief. He imported my products from China. Then the goods were damaged at his warehouse. When I keept asking about my goods, he blocked me from FB, he blocked my cell phone. He reimbursed partially, the remaining amount he stole it from me. The site in FB is: https://www.facebook.com/OnLineImportaciones

Date of experience: August 11, 2020

From the business

Business History

  • +1-704-905-9941
  • Menlo Park, CALIFORNIA
  • Founded in 2004