Facebook

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Facebook Reviews Summary

Positive Highlights

  • Some users find Facebook ideal for maintaining trusted relationships with real-name accountability.
  • The platform can be a positive space for introverts seeking meaningful online connections.

Negative Highlights

  • Customer support is often unresponsive, with template replies and unresolved issues.
  • Content moderation is inconsistent, allowing irrelevant clutter and offensive material.
  • Users report difficulty reaching a live person for complaints or refunds.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Sep 20, 2025

Here's another company that's impossible to get a live person to complain to; just computer generated responses. Facebook allows some of the most vile, filthy content but if you make a comment they don't like you get your account suspended. It's okay for them though... totally holier then though attitude... hypocrisy defined... I've found that not spending time on Facebook has actually improved my mood... so screw them... closed account.

Jan 7, 2026

After more than two months of back-and-forth and over 60 emails, my issue remains completely unresolved. Throughout this process, I received mostly template, copy-paste replies that did not address the actual problem. Different agents repeated the same instructions again and again, despite the fact that we had already gone through those exact steps — including two live calls where we repeated the same verification process with no result. Meetings were scheduled and then missed. I was repeatedly asked for availability, provided it, and then no one called. Each response claimed the case was being handled "with priority," yet nothing changed. There was no clear ownership, no concrete next steps, and no accountability. As a business, this had a direct financial impact, since my ad account remained unusable for weeks with no explanation or timeline. Instead of solutions, I received automated reassurance and delays. This is not what professional, business-critical customer support should look like. The lack of transparency, ownership, and resolution makes it extremely difficult to trust the platform when real issues arise.

Oct 12, 2025

This just began on Sunday Oct. 12 2025. My feed is now overrun with irrelevant trash and clutter from people and entities to whom I have not subscribed and have never followed. This wastes my connection bandwidth and computer resources, along with my time. If I block one of the sources, another takes its place. I'm not going to post a screenshot because this might imply the person or page is responsible for effectively spamming me; Facebook, and not the person/page, is apparently deciding what to show to whom, including those who have not followed or subscribed.

Feb 1, 2026

I'm not going to lie, Facebook is the best social media website that I've ever used, and I've used a lot. I was trolled, cyberbullied, threatened, insulted, mocked and done all sorts of other negative things by (former and current) social media websites such as Yahoo! Answers, Omegle, Reddit, X (former Twitter), and even Quora. Facebook is excellent for having online relationships with good people in your life that you trust, especially for introverts like me. Just make sure that these folks are like that. And since people there use their real names, instances of trolling are fewer.

Aug 31, 2025

I accidentally added ₹10,000 INR to the wrong Facebook Ads account (Account ID: **************). No ads were run on this account – the full balance remains unused. I intended to add the funds to my business Ads account (Madhrri Ads Account). I've contacted Meta Support but haven't received a resolution yet. Is there any way to get a refund or transfer of the balance to the correct account? Has anyone experienced a similar issue and resolved it? Any insights or help would be appreciated!

Reviews

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2.6
Reviews 1,684
5 Stars
27%
4 Stars
11%
3 Stars
7%
2 Stars
7%
1 Star
48%

Canada
1 review
0 helpful votes
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Jake segreto attack of the fragrance clones
February 4, 2021

Attack of the fragrance clones by Jake Segrato.
OMG you will never have a worse experience in your life if you order from this angry, fake perfumist!
I ordered 3 of his clone perfumes:. 2 weeks later order still not shipped, i inquire and get instantly snapped at by him! A week after that he finally messages me my tracking number. So 3 weeks after i paid he shipped my order. I check tracking online a few days later and tracking number doesnt exist lol so i again inquire and get a new tracking number showing it shipped that day lol OMG this guy is unreal, almost a month of lies before actually shipping my order. Eventually i get the order, labels all crooked, horrendous presentation even for an amateur. Worst part is besides being lied to over and over this angry pricks perfumes smelled nothing whatsoever like the originals! I asked if i could return them or exchange them and he was very rude and basically told me to F-Off. Horrible experience from a horrible person. Do not waste your time or money on this garbage.

Date of experience: February 4, 2021
Nevada
1 review
0 helpful votes
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Review
February 4, 2021

I would love to rate you but the truth is that my car has not been working and I have not as of yet placed the sticker on my window. So until I am able to get my car up and running I will not be able to participate.

Date of experience: February 3, 2021
California
55 reviews
131 helpful votes
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Community Rules make No Sense
January 27, 2021

Facebook's guidelines are notoriously inconsistent. A young lady sent me a vulgar message and her comment doesn't violate the community guidelines. When I responded, FB gave me a two-day ban. Facebook no longer allows users to post articles via its facebook lite app. In order to post articles from a news app, I have to download the real facebook app which takes up over 210 Megabytes on my phone.

Date of experience: January 27, 2021
Florida
2 reviews
9 helpful votes
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1-4-2021: On 12-27-2020 I called Choice Home warranty as I did not have hot water, I also mentioned that the breaker switched off (for the water heater) when we turned it back on.

CHOICE dispatched plumber Pete K. From White Glove Piping & Drain Service came out, *******279. He told us the wiring had burned/melted because the electrical on the unit was NOT installed properly, and that a part was missing, a connector, $1.00 cost that would have prevented the wires from melting. Pete K. Could not understand why this part was not installed.

He said he was not authorized to fix it, and to call the warranty people, Choice Home Warranties. I paid him the fee, $60. And Choice denied service even though it had been installed by Certified personnel, they could not cover it. They advised that I contact the plumbers that installed it.

I then called the plumber who installed it incorrectly on 3-3-2018; ROBERT L PHILLIPS PLUMBING CO. *******879; 49 E McLeod Ave, Eagle Lake, FL. *******. AHS Service Request No. Is: *******. I spoke with Brandi at Phillips on 12-29-2020 who confirmed the install, and told me they would send a repair person to evaluate the issue on Jan. 4th 2021, and that Rheem water heater would still be under warranty.(Its a 6 year warranty) she was sure the owner would fix it if it was incorrectly installed.

On Jan. 4th, their Repair person Daniel took a look at it and said, yes, it was improperly installed, that the wires were stretched to their max and that there were gouges on the melted wires due to friction against metal. PLEASE NOTE: The water heater they installed was much shorter than our original water heater, so he MOUNTED the water heater on small wood blocks of 4 x 4 to try and make the electrical connection reach the wiring! Daniel then spoke with his mgr.

After speaking to Courtney, mgr, he told me that since I did not call them first they could only fix the water heater after the electrical wiring was replaced and corrected by ME. I said, But it was installed incorrectly by you guys! Daniel said that what if the plumber from Choice (who just looked at it and showed us the damage just as Daniel had done.) had damaged it! I said the Choice plumber did not cause the damage any more than he had. He said to call the mgr. After several attempts, I spoke with Courtney, who said they could not pay for the electrical, but they would fix the water heater if needed.

I asked if they could at least pay for half of the electrical and that I wanted to build a good rapport with them and call on them when I needed plumbing, as we are senior citizens and would like to have reliable contractors to count on and we're on a fixed budget. I reminded her that 2 plumbers (including Daniel, their plumber), had admitted that the water heater electrical had NOT been installed properly. She said it sounded reasonable but that the decision had to be made by the owner, T. Phillips, and that he would call back.

T. Phillips called and said that there was only a 30 or 90 day warranty max. On his work, and this was over 2 yrs. I told him about the incorrect installation. Where a part was missing, He said he didn't know about this, that he had not spoken with his tech Daniel yet. Phillips then said he knew the problem and that it was very easy to correct, which would take a few mins. That he himself could come out and fix it, but that he was not going to do this because it was over 90 days, and he does not know if someone else fiddled with it! That we should have called him first, although I have a home warranty service and didn't know what the problem was?

Then he got rude, kept interrupting me that what if the heater was 10 yrs old, that his tech Daniel (the one he said he had not yet spoken to) told him that I had accused him of doing the damage! I asked him if he was insinuating that I was a liar? And if this was the way he treated his customers. He told me to get a life, that I was pathetic, and hung up on me.

We then called an electrician to fix our wiring. Crossed Wire in Bartow, FL. When he came out, Joe said it was definitely installed wrong! He said the connector mentioned above was missing, He then took pictures of the damage, the burned areas of the wires and other areas that show why the electrical gave out. He said that this problem does not necessarily show up within 90 days, that it can take years depending on usage, family size, etc. He said the wrong size heater was installed and that is why the wires did not reach and were overstretched, and that it was crazy that the heater was elevated on 4 x 4 blocks to try and make it reach! He said the Greenfield connector, (a metal flex connector) was not installed and therefore the wires were unprotected from the heat of the unit and started melting until finally they got gouged as the plastic melted through, and good thing our breaker was working properly and it prevented a fire. Also, after he fixed the electrical issue, the water heater did not show any other damage and was turned on. We finally had hot water since 12-27!

I expect Phillips Plumbing to take responsibility by paying my electrical fee for the repair, ($125.00) plus the $60. Call out fee with Choice Warr. I hope they don't do this to anyone else! Phillips Plumbing is NOT reliable! The owner is Unprofessional, Disrespectful, Unreliable, and downright Rude! And certainly not someone I want to do business with again!

Date of experience: January 27, 2021
California
1 review
0 helpful votes
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It's Good
January 27, 2021

It's very helpfull. I give 5 star because I learned so many information. Thanks for giving me that's survey.

Date of experience: January 26, 2021
Texas
2 reviews
0 helpful votes
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I feel Good
January 26, 2021

Since I started using Bio Complete 3 I feel great. I never write reviews but this product deserves a review.

Date of experience: January 25, 2021
New York
48 reviews
72 helpful votes
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The Problem Lies With Mark Z
January 24, 2021

Facebook and Mark Z are inseparable. Until he starts to embrace democracy and shed his autocratic ways, Facebook users will just be a collection of little toys he uses to please himself. Because people want acceptance, he cleverly exploits that by getting users to earn "likes". That means your comments on the platform are tabulated, sliced and diced and sold to anyone trying to sell to you. That also means very limited privacy as he tracks you wherever you go. That's why some of his employees became ex-employees and ratted him out. He deserved that. But, on the flip side, he's brilliant and can do a lot of good if he could become nice for a change. That also means don't do things like stroking Donald Trump ever, ever again. Until he proves himself, I'll give him 2 stars.
Where I see him doing a lot of good will first require him screwing his head on right, quit screwing his Facebook users by cleaning up his platform., and then pursuing the metaverse which is in its infancy and holds a lot of promise.
As to the metaverse, it's difficult to grasp, but its unstoppable and mankind will benefit. It will start out as virtual reality and a virtual place where we will work and play. But where I see it going is way beyond that. We'll pierce the 4th dimension ~ time. We'll ultimately feel like we are somewhere over the rainbow while maybe just being in our bedroom in Kansas or wherever. If it sounds cooky, it might be. But I doubt it. We are trying to get off planet Earth and if we really want to experience our universe out in the future, the metaverse will start out with Act I and there will be many more after that. Think ~ the movie "Contact" with Jodie Foster. That was written by Carl Sagan, an astronaut.

If Marc could come back down to Earth and be grateful to the people that made him money, his Facebook community users, and stop using people, maybe then Facebook or Meta, and Mark could be 5 stars. He might also save his hair.

Date of experience: January 24, 2021
Canada
2 reviews
1 helpful vote
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Facebook Censorship!
January 21, 2021

Facebook is not fit to get a one-star at all as it should be zero because of their ridiculous censorship which is way too out of control. Just keep on silencing people for very stupid pointless stuff but it is okay for others to do it to them and when they do it back then they're the ones to get banned. Banning people for "hate speech" and "harassment and bullying" is a way for them to censor anyone who is against their liberal ideology as an excuse and nothing else. This is pathetic how Facebook manipulates and controls people on that social media site like communist dictator nerds they are. Facebook fact-checkers is another thing trying to get rid of truths and facts which is being run by nutjob leftists. Facebook ads are very annoying and always being shoved right in your face constantly. They are very unwanted and Facebook is completely a nonsense site to even use now. It is nothing but a toxic cesspool of a site full of narcissists, bullies, and fakes. Facebook will ruin your mental health completely and destroy you emotionally. Stay away from this site if you to be in jail often if you don't follow their communist guidelines.

Date of experience: January 21, 2021
AE
1 review
0 helpful votes
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Excellent services
January 20, 2021

Excellent services very quick & fast they are very transparent we loved it & enjoying the services i recommend everyone to use Mr. Insta services

Date of experience: January 19, 2021
Portugal
1 review
0 helpful votes
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Mokarram Billah Arafat (mbarafat99)
January 20, 2021

Freelancer is a one of the best online platform for work. If you face any problem they will give you easy and amazing solution.

Date of experience: January 18, 2021
California
1 review
0 helpful votes
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@Undetectablepropmoneyforsale
January 19, 2021

Wow this is something i have never thought of when i first meet this vendor online i though was wired but my products were delivered as promise great quality i will have to return back for a larger order
I recommend this to all my friends

Date of experience: January 17, 2021
Morocco
1 review
0 helpful votes
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Nike maroc
January 17, 2021

Trop jolie faut découvrir les autres pays européens et américains et qui viennent de tout les rejion du monde

Date of experience: January 16, 2021
Kentucky
1 review
0 helpful votes
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Fantastic and lovely flush mount I had ordered before. It is stunning. Well I'll have to wear when I turn I on!

Date of experience: January 15, 2021
Nigeria
8 reviews
2 helpful votes
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Simple!
January 15, 2021

This app has been in existence for years now and it has made the world a global village. Its user friendly and one of the most used social media app.

Date of experience: January 14, 2021
Missouri
1 review
0 helpful votes
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Restricts free speech!
January 14, 2021

Facebook only allows posts that promote the Democratic Party and removes any dissenting opinions. Claims to "fact check" information but really just tries to cast doubt on any post that contradicts the Democratic Party.

Date of experience: January 14, 2021
Kansas
2 reviews
1 helpful vote
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We are a nation of FREE PEOPLE! Your communist ideologies are unAmerican and treasonist! I will never again use your deplorable site!

Date of experience: January 11, 2021
Georgia
1 review
1 helpful vote
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32 oz Cup are AMAZING!
January 12, 2021

The Syrup City Nutrition family absolutly loves our 32 oz Cups! They very durable and great carry out options! Our customers tell us they use the cups for water after they drink our custom Tea. We are super pleased about our MEGA MAKER TEA cups! The orders are always on time as well.

Date of experience: January 11, 2021
TW
1 review
0 helpful votes
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極好的體驗
January 12, 2021

This page provides good fans and traffic, and the process is all free! What a gift! What a gift! What a gift! What a gift! What a gift! What a gift! What a gift!

Date of experience: January 11, 2021
Turkiye
2 reviews
2 helpful votes
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Facebook artık güvenilir değil
January 10, 2021

Facebook kullanıcıları Facebook uygulamalarının verdiği izinlere dikkat etsin. WhatsApp gibi verilerinizi kullanacaklar

Date of experience: January 10, 2021
India
1 review
0 helpful votes
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I had a greater experience...
January 11, 2021

I had a greater experience with the way they helping me with... Can't be described in words. Have a good day

Date of experience: January 10, 2021

From the business

Business History

  • +1-704-905-9941
  • Menlo Park, CALIFORNIA
  • Founded in 2004