Facebook

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Facebook Reviews Summary

Positive Highlights

  • Some users find Facebook ideal for maintaining trusted relationships with real-name accountability.
  • The platform can be a positive space for introverts seeking meaningful online connections.

Negative Highlights

  • Customer support is often unresponsive, with template replies and unresolved issues.
  • Content moderation is inconsistent, allowing irrelevant clutter and offensive material.
  • Users report difficulty reaching a live person for complaints or refunds.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Sep 20, 2025

Here's another company that's impossible to get a live person to complain to; just computer generated responses. Facebook allows some of the most vile, filthy content but if you make a comment they don't like you get your account suspended. It's okay for them though... totally holier then though attitude... hypocrisy defined... I've found that not spending time on Facebook has actually improved my mood... so screw them... closed account.

Jan 7, 2026

After more than two months of back-and-forth and over 60 emails, my issue remains completely unresolved. Throughout this process, I received mostly template, copy-paste replies that did not address the actual problem. Different agents repeated the same instructions again and again, despite the fact that we had already gone through those exact steps — including two live calls where we repeated the same verification process with no result. Meetings were scheduled and then missed. I was repeatedly asked for availability, provided it, and then no one called. Each response claimed the case was being handled "with priority," yet nothing changed. There was no clear ownership, no concrete next steps, and no accountability. As a business, this had a direct financial impact, since my ad account remained unusable for weeks with no explanation or timeline. Instead of solutions, I received automated reassurance and delays. This is not what professional, business-critical customer support should look like. The lack of transparency, ownership, and resolution makes it extremely difficult to trust the platform when real issues arise.

Oct 12, 2025

This just began on Sunday Oct. 12 2025. My feed is now overrun with irrelevant trash and clutter from people and entities to whom I have not subscribed and have never followed. This wastes my connection bandwidth and computer resources, along with my time. If I block one of the sources, another takes its place. I'm not going to post a screenshot because this might imply the person or page is responsible for effectively spamming me; Facebook, and not the person/page, is apparently deciding what to show to whom, including those who have not followed or subscribed.

Feb 1, 2026

I'm not going to lie, Facebook is the best social media website that I've ever used, and I've used a lot. I was trolled, cyberbullied, threatened, insulted, mocked and done all sorts of other negative things by (former and current) social media websites such as Yahoo! Answers, Omegle, Reddit, X (former Twitter), and even Quora. Facebook is excellent for having online relationships with good people in your life that you trust, especially for introverts like me. Just make sure that these folks are like that. And since people there use their real names, instances of trolling are fewer.

Aug 31, 2025

I accidentally added ₹10,000 INR to the wrong Facebook Ads account (Account ID: **************). No ads were run on this account – the full balance remains unused. I intended to add the funds to my business Ads account (Madhrri Ads Account). I've contacted Meta Support but haven't received a resolution yet. Is there any way to get a refund or transfer of the balance to the correct account? Has anyone experienced a similar issue and resolved it? Any insights or help would be appreciated!

Reviews

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2.1
Reviews 1,685
5 Stars
27%
4 Stars
11%
3 Stars
7%
2 Stars
7%
1 Star
48%

Virginia
1 review
6 helpful votes
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Racist
October 2, 2019

After seeing multiple white people make racist comments against Pakistan teachers that Visited Montgomery County in Va. I spoke up to defend a lady that said there comments were very hurtful. I told her not to allow the white trash in the area upset her And Facebook Suspended my account for 30 days. It seems Facebook has some racist employees employed there odd because they had no issue with the other comments just me Confronting Racist Red Necks. I deleted my account I don't want anything to do with Facebook or it Racist views.

Date of experience: October 2, 2019
Haiti
2 reviews
0 helpful votes
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DIGITAL MARKET
September 29, 2019

Every entrepreneur at some point hires an SEO, PPC (pay-per-click) or SMM (social media marketing) expert -- which generally means an agency or freelancer. But money is tight, so how do startups evaluate whether the candidates they're considering offer reasonable rates? Is gut instinct enough?

Date of experience: September 29, 2019
Kentucky
45 reviews
179 helpful votes
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I have been on Facebook for 10 years and have posted many, many comments on issues from a conservative point of view.

Lately how ever I have had two posts removed and had posting restricted for period. The first post was about Facebook's favorite criminal activity, one that has been frequently in the news for the last three year.
I am deleting my Facebook account. Not worth the hassle to put up with their crap
The other had to do with Facebook censorship of conservative points of view. Never mind certain left wing group and other of liberal view point can post threats of violence and brag about acts of terrorism they have commented without being shut down.

All of these reprisals from Facebook began after I won a dispute over a fraudulent charge on my credit card.

Planning on deleting my profile later today.

Facebook has a very loose definition of hate speech. Mainly anything with a left view is permitted. One star is too many for this site. In fact I was suspended for saying my wife is Asian, not American and fakebook called it hate speech. My wife is from the Philippines there for Asian.,

Date of experience: September 18, 2019
Senegal
1 review
4 helpful votes
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Zero Customer Service.
September 13, 2019

This has been happening since August. My account keeps being restricted for no good reason... even after trying to post a simple status. I wait for the limit to be removed, and as soon as I try to post one thing, it gets limited again. I can't even "like" things in the news feed. I have groups I manage and need access to my account. I already made sure my account follows all community standards. I've checked my devices for malware and contacted Facebook About 100 times with no personal or helpful response. Have learned the hard way they have zero available customer service, only automated robot like responses from the unhelpful "help center."

Date of experience: September 13, 2019
California
11 reviews
25 helpful votes
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My 2 pet peeves. #1 that you cannot see messages without Messenger App. So annoying!

#2, classifieds groups are impossible to sort through! They show years old listings that never expire. And the location function is broken. If I select a 5 mile radius I still get ads from 300 miles away.

Date of experience: September 7, 2019
Pennsylvania
1 review
0 helpful votes
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Xscape 2 Nature in Maryland did amazing work!
September 4, 2019

I can't say enough good things about the amazing work that Xscape 2 Nature did with our retaining walls. What I thought I wanted, wasn't what I really wanted. Seth took the time to listen to what my ideas were, made suggestions and worked up a beautiful plan. We are already planning additional projects for him and his team to complete next for us. Give Seth a call *******610 https://m.facebook.com/XScape2Nature/

Date of experience: September 4, 2019
GB
4 reviews
13 helpful votes
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Losers
September 4, 2019

Banned from commenting for 24hours, just because I said I'm straight and would never date a transexual on my own profile... apparently im a bully? According to facebook..

Date of experience: September 4, 2019
Pakistan
4 reviews
0 helpful votes
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Great site
September 3, 2019

It is an useful platform and i recommend for you join this you'll be enjoy. Refer this site to your friends and family members

Date of experience: September 3, 2019
New Jersey
1 review
2 helpful votes
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King Of Ebooks wow amazing thanks a million!
September 2, 2019

I'M super impressed! Worth Ten times your fee, Amazing 1 company can deliver a Hundred times more for a Tenth the fee of others. I wrote my ebook on Blogging and had terrible sales despite fb adsm, amazon ads, blog post, family friends and co workers posted my book on their social media accounts - nothing worked I spent $1500 on self-publish school webinar, $2,400 on ads then heard of this low-key service (saw a xmas video from 2013 where they'd helped new authors sell almost half a million ebooks. For $299 I got the surprise of my life :) so hap'py, over 5,368 sold copies in just days ordering again. First positive review I ever wrote for online business.

Date of experience: September 1, 2019
Nigeria
4 reviews
1 helpful vote
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User friendly.
August 28, 2019

The Facebook site is easily accessible, makes communications between friends a whole lot easier, finding friends is a work over. They have a messenger for easy and private chatting. Video and audio calls are very easy to use and the clarity in vision and audio is superb.
Finally, they have introduced a free mode that makes you use the site even without data. What more can one ask for?

Date of experience: August 28, 2019
Mexico
3 reviews
0 helpful votes
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I like
August 25, 2019

Woo, cool

Interesting, I would like to learn more about the subject, I will share it with my classmates.

Date of experience: August 25, 2019
Mexico
1 review
0 helpful votes
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Lo más seguro en compras
August 24, 2019

Los artículos que he comorado son de buena calidad, llegan a tiempo y es lo que esperava a buen precio.

Date of experience: August 24, 2019
Texas
5 reviews
0 helpful votes
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FB is meh
August 20, 2019

I have been thinking on closing all my social media accounts. In reality, even though of the flexibility FB gives us for communicating with our peers, social media only makes us more apart form everybody. Besides that lately on my feed only appears trash.

Date of experience: August 20, 2019
Illinois
2 reviews
3 helpful votes
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Facebook is great for big corporations but is a nightmare to your mom and pop businesses looking to get in on the action. Take for instance their ad credit. They claim you get $10 after spending $10 but when you did done that, they only give you that credit for like a week and its GONE! They don't even let you know about that either. Time for a new company that understands and cares about human beings.

Date of experience: August 19, 2019
Malaysia
4 reviews
0 helpful votes
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Best social media site
August 19, 2019

I use Facebook everyday and the news and information that I gotten from the social media site is just so amazing.

Date of experience: August 19, 2019
Nigeria
6 reviews
5 helpful votes
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Social Media
August 13, 2019

Facebook is the best social media app so far. It user friendly, makes communication with friends and loved ones very easy.

Date of experience: August 13, 2019
Colombia
1 review
1 helpful vote
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The best application and social network
August 13, 2019

The best application and social network
They could invented in which people entertain and have fun upload photos with their family friends etc the best application they could invent excellent

Date of experience: August 13, 2019
Texas
1 review
1 helpful vote
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Pathetic double standards!
August 8, 2019

Worst kind of sexually explicit and disgusting abuse of Hindu Gods is acceptable by Facebook community standards but even a small criticism of Islam is not.

What hypocrisy in the name of community standards!

Date of experience: August 8, 2019
TT
3 reviews
0 helpful votes
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Excelent
August 6, 2019

One of the best groups to make sales and purchases in the state Monagas personal deliveries sale and purchase of household appliances used cars and new furniture

Date of experience: August 6, 2019
Nigeria
2 reviews
1 helpful vote
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Excellent
July 31, 2019

A very good app for chatting and reading news on news feed. You can chat with your friends far away and be in touch with them. You can easily post pictures and videos for entertainment. A very nice app for everyone when boredom strikes.

Date of experience: July 31, 2019

From the business

Business History

  • +1-704-905-9941
  • Menlo Park, CALIFORNIA
  • Founded in 2004