Facebook

Our reviews are monitored for authenticity

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.

Facebook Reviews Summary

Positive Highlights

  • Some users find Facebook ideal for maintaining trusted relationships with real-name accountability.
  • The platform can be a positive space for introverts seeking meaningful online connections.

Negative Highlights

  • Customer support is often unresponsive, with template replies and unresolved issues.
  • Content moderation is inconsistent, allowing irrelevant clutter and offensive material.
  • Users report difficulty reaching a live person for complaints or refunds.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Sep 20, 2025

Here's another company that's impossible to get a live person to complain to; just computer generated responses. Facebook allows some of the most vile, filthy content but if you make a comment they don't like you get your account suspended. It's okay for them though... totally holier then though attitude... hypocrisy defined... I've found that not spending time on Facebook has actually improved my mood... so screw them... closed account.

Jan 7, 2026

After more than two months of back-and-forth and over 60 emails, my issue remains completely unresolved. Throughout this process, I received mostly template, copy-paste replies that did not address the actual problem. Different agents repeated the same instructions again and again, despite the fact that we had already gone through those exact steps — including two live calls where we repeated the same verification process with no result. Meetings were scheduled and then missed. I was repeatedly asked for availability, provided it, and then no one called. Each response claimed the case was being handled "with priority," yet nothing changed. There was no clear ownership, no concrete next steps, and no accountability. As a business, this had a direct financial impact, since my ad account remained unusable for weeks with no explanation or timeline. Instead of solutions, I received automated reassurance and delays. This is not what professional, business-critical customer support should look like. The lack of transparency, ownership, and resolution makes it extremely difficult to trust the platform when real issues arise.

Oct 12, 2025

This just began on Sunday Oct. 12 2025. My feed is now overrun with irrelevant trash and clutter from people and entities to whom I have not subscribed and have never followed. This wastes my connection bandwidth and computer resources, along with my time. If I block one of the sources, another takes its place. I'm not going to post a screenshot because this might imply the person or page is responsible for effectively spamming me; Facebook, and not the person/page, is apparently deciding what to show to whom, including those who have not followed or subscribed.

Feb 1, 2026

I'm not going to lie, Facebook is the best social media website that I've ever used, and I've used a lot. I was trolled, cyberbullied, threatened, insulted, mocked and done all sorts of other negative things by (former and current) social media websites such as Yahoo! Answers, Omegle, Reddit, X (former Twitter), and even Quora. Facebook is excellent for having online relationships with good people in your life that you trust, especially for introverts like me. Just make sure that these folks are like that. And since people there use their real names, instances of trolling are fewer.

Aug 31, 2025

I accidentally added ₹10,000 INR to the wrong Facebook Ads account (Account ID: **************). No ads were run on this account – the full balance remains unused. I intended to add the funds to my business Ads account (Madhrri Ads Account). I've contacted Meta Support but haven't received a resolution yet. Is there any way to get a refund or transfer of the balance to the correct account? Has anyone experienced a similar issue and resolved it? Any insights or help would be appreciated!

Reviews

Write a review
2.6
Reviews 1,684
5 Stars
27%
4 Stars
11%
3 Stars
7%
2 Stars
7%
1 Star
48%

GB
1 review
5 helpful votes
Follow Beth E.
Unfollow Beth E.
Share Review
Report Review

I got harassed by an older man (young woman writing) he replied to a comment of mine insulting and swearing at me, continued to belittle and degrade me, told me how glad he was to not meet/ speak to me any more, then repeatedly tried to get him to friend me so he could "speak privately to me" then deleted his comments and tried to gaslight me and other viewers into believing they were never there. Guess who got the 24 hour ban for calling him skeazy. Facebook - always on the side of bullies and abusers

Date of experience: July 25, 2022
New York
1 review
0 helpful votes
Follow None of your business B.
Unfollow None of your business B.
Share Review
Report Review
THE ABSOLUTE WORST
July 24, 2022

Facebook is the WORST app I've ever been on. The posts that I see Facebook allow is next level. U can DEFINITELY tell. The racism, sexism and abuse seen on Facebook is next level. They claim to care about "diversity" and "inclusiveness" but they definitely DO NOT. U can tell the ppl that runs Facebook is RACIST AND SEXIST AS WELL. I'm shocked that it's even still around. Someone was called the N word and the comment was allowed to stay up, even now. It was on a post on Brightside. They wrote it in Philipino and there was the option for translation. The person responded but not with a racist word or anything and they were put in Facebook jail for one month. So I guess ONLY Black people get banned but racists and white supremacists are allowed "free speech". I reported the n word comment and Facebook responded saying it doesn't go against their standards so it wasn't deleted abs if I don't want to see it I can hide the comment or block the person. Absolutely disgusting how they allow abuse. I deleted my account.

Date of experience: July 24, 2022
Canada
1 review
0 helpful votes
Follow Mike F.
Unfollow Mike F.
Share Review
Report Review
Annoying to use, constant bugs
July 22, 2022

Annoying to use, constant bugs, like tiny typing window, can't@ someone, can't interact with anything in groups... Endless bugs, horrible interface full of ads.

Date of experience: July 22, 2022
Colorado
1 review
0 helpful votes
Follow S B.
Unfollow S B.
Share Review
Report Review
Stock tanking for a reason
July 22, 2022

This site is a nightmare. You will regret using. Lot me out and after 6 days still messed up. Stay away

Date of experience: July 22, 2022
Hungary
2 reviews
0 helpful votes
Follow Customer C.
Unfollow Customer C.
Share Review
Report Review

Dora Bartha admin of her Facebook Group Vintage/Retro stuff for sale Budapest is a SCAM. She is selling horrible overpriced broken things (which they dare to call vintage) through this group ILLEGALLY in a dirty warehouse, in Budapest, Zugló. Enough of these scammers with their dirty old stuff.
There Facebook group is Vintage/Retro stuff for sale
This is the scammers Facebook profile: https://www.facebook.com/dora.bartha

Date of experience: July 22, 2022
GB
7 reviews
8 helpful votes
Follow Matthew P.
Unfollow Matthew P.
Share Review
Report Review

So I'm having a joke with someone I know on here I write yeah you're a c@,^t in a jokey way and I get a 30 day ban so watch out if you swear on here they take the moral high ground and give you a 30 day ban oh and if say again you're get another 30 day ban oh well it was worth it just so I didn't have use my account for those 2 months lol

Date of experience: July 20, 2022
North Carolina
2 reviews
7 helpful votes
Follow Sophia F.
Unfollow Sophia F.
Share Review
Report Review
Full of scammers on Facebook dating app
July 18, 2022

If you do verse image search, you can see full of scammers pop up. There are 90% of scammers and 9% of players as they only want to text. Some people made up fake profiles especially with their education or work. Others hardly can't communicate. There is hardly any ROI there. I was on and off from Jan to July and in between two months from April to May I was trying to get my account verify to be checked with their video app if I am real person or not. I just left the app and very disappointed maybe you could meet 0.*******% good guy but what time has lost to meet one. I won't suggest to put any efforts on it. Most people left the FB dating app then back with another profile. They are not trustworthy anyhow, Even it is free, it is trash so do not need to recycle it! Just forget about it!

Date of experience: July 18, 2022
Pakistan
3 reviews
0 helpful votes
Follow Cute P.
Unfollow Cute P.
Share Review
Report Review
Use of facebook
July 18, 2022

I like to use Facebook. To meet new people & relatives.we touch each other.to get and Conway our information. When we meet new people we understand environment in our country. We get informations too there.

Date of experience: July 18, 2022
Florida
1 review
0 helpful votes
Follow Tomas O.
Unfollow Tomas O.
Share Review
Report Review
Worst Company Ever
July 16, 2022

This company is the worst company around. Terrible everything when it comes to this business. You cannot anything without getting banned on this platform business wise. If I could give it zero star I would ******* times. Worst company ever!

Date of experience: July 16, 2022
Washington
1 review
1 helpful vote
Follow Sterling B.
Unfollow Sterling B.
Share Review
Report Review

The title say it all a place of willful ignorance and sedition, while profiting off of human misery.

Date of experience: July 16, 2022
Bangladesh
1 review
0 helpful votes
Follow Jahin F.
Unfollow Jahin F.
Share Review
Report Review
Film net turbo
July 14, 2022

Film net turbo এ একটা সুন্দর রিভিউ দিবেন, তার পরে স্কিনসট জমা দিবেন film net turbo এ একটা সুন্দর রিভিউ দিবেন, তার পরে স্কিনসট জমা দিবেন

Date of experience: July 13, 2022
Greece
1 review
0 helpful votes
Follow Sophia T.
Unfollow Sophia T.
Share Review
Report Review

This page supports rapists, misogunism and any kind of hate speech against women. They support women violence too. Every time i report something like this, I get an answear that it doesn't go against Facebook community policy. Sometimes they blocked me instead of the man who indulted and threatened me. I think violence starts on Facebook, the authorities should block this site

Date of experience: July 13, 2022
GB
7 reviews
15 helpful votes
Follow R T.
Unfollow R T.
Share Review
Report Review
They don't care
July 12, 2022

Why is there no customer service in facebook and instagram?
I understand that they don't care.
But at least they should pretend it.

Date of experience: July 12, 2022
Illinois
1 review
0 helpful votes
Follow JAVIER H.
Unfollow JAVIER H.
Share Review
Report Review
Bad Customer services support
July 11, 2022

I was trying to calling many times and email same thing this company Facebook is the Worse customer services ever never answer phone called and also never responded the email, I Have big issue someone hack me my Facebook account, I was trying to contact Corporate Headqueare to resolve my problem never received any phone call and email to help me out, I won't recommed facebook horrible customer support never help theirs customer

Date of experience: July 11, 2022
GB
1 review
0 helpful votes
Follow funke K.
Unfollow funke K.
Share Review
Report Review
Account hacked and irretrievable
July 9, 2022

My account was hacked and altered to prevent me access to it. I tried revert it but it wouldn't allow me.

Date of experience: July 9, 2022
Idaho
1 review
0 helpful votes
Follow Stephen F.
Unfollow Stephen F.
Share Review
Report Review
Facebook Jail
July 6, 2022

Responding to a post about Jalen who was shot 60 times. Poster called him a liberal and blame shootings all on liberals. I responded, "he's a Trumper fool", and off to Facebook jail I go. Not really sure what's wrong with that statement. Petty petty Facebook

Date of experience: July 6, 2022
Pennsylvania
1 review
0 helpful votes
Follow Devin Y.
Unfollow Devin Y.
Share Review
Report Review

I'm not on a ban, Facebook staff have blocked me from like love laughing or commenting friends posts.

Date of experience: July 3, 2022
Oregon
1 review
0 helpful votes
Follow christine h.
Unfollow christine h.
Share Review
Report Review
Medical Daily Murderous Genocide
July 2, 2022

Ok telling the truth isn't ok by Facebook & wants me to load a photo of me to get back in? Controlling methods when they allow others to with views/life styles not shared by others as well as murderous females/supporters of such viciousness in killing off womb babies be on face book & if not allowed the likes of these murderers would out cry discrimination, while the killing of the unborn babies are killed off & no one gives a care of that happening. All who support this are libel for the the death penalty too but why can this killing be ok pre meditated & not stopped? How is it a health so called claim when it's the murdering of living babies? And they have the gall to want this when they all are alive for they weren't womb killed off. None of this of course is thought about. Nor is the law in mandatory out come of living babies being murdered off in this way & sentence ALL involved of it, charged & imprisoned, even giving the death penalty... They say "OUR" bodies yet what about with the baby bodies their killing off? Those bodies don't matter. Why not? At conception they are growing into a person factual outcome & with this fact it should defend\protect ALL pregnant wombs from a murderous bloody torturous death. Which are bagged up & disposed of like garbage, once alive living BABIES now dead, killed off by the masses of living breathing haters of them. So oppose this or any other view with free speech even dislike is criminal yet their not criminals for what they all are doing? And for all media to kick off those who oppose are murderous supporters & need to be charged with the massive babies murdering's allowing for a public media on their site to express & be defended by their murderous actions. Premeditated murder is murder & criminal charges needs application for ALL.

Date of experience: July 2, 2022
Jordan
2 reviews
0 helpful votes
Follow nadi a.
Unfollow nadi a.
Share Review
Report Review
Doubts wish
July 2, 2022

This site is based mainly to benefit from the people who subscribe to it and to convert their information into a commodity that is used to make profits without the knowledge or permission of the user to do so.

Date of experience: July 1, 2022
Spain
1 review
1 helpful vote
Follow Alejandro L.
Unfollow Alejandro L.
Share Review
Report Review
Left leaning fraud fact checkers
June 30, 2022

Everything that is fact checked is bia as edly fact checked to fit the left leaning sites agenda. Maybe get some more genuine fact checkers who are real patriots and not socialist. Even ground. Either way they are totally ignoring what our constitution stands for.

Date of experience: June 30, 2022

From the business

Business History

  • +1-704-905-9941
  • Menlo Park, CALIFORNIA
  • Founded in 2004