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Facebook Reviews Summary

Positive Highlights

  • Some users find Facebook ideal for maintaining trusted relationships with real-name accountability.
  • The platform can be a positive space for introverts seeking meaningful online connections.

Negative Highlights

  • Customer support is often unresponsive, with template replies and unresolved issues.
  • Content moderation is inconsistent, allowing irrelevant clutter and offensive material.
  • Users report difficulty reaching a live person for complaints or refunds.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Sep 20, 2025

Here's another company that's impossible to get a live person to complain to; just computer generated responses. Facebook allows some of the most vile, filthy content but if you make a comment they don't like you get your account suspended. It's okay for them though... totally holier then though attitude... hypocrisy defined... I've found that not spending time on Facebook has actually improved my mood... so screw them... closed account.

Jan 7, 2026

After more than two months of back-and-forth and over 60 emails, my issue remains completely unresolved. Throughout this process, I received mostly template, copy-paste replies that did not address the actual problem. Different agents repeated the same instructions again and again, despite the fact that we had already gone through those exact steps — including two live calls where we repeated the same verification process with no result. Meetings were scheduled and then missed. I was repeatedly asked for availability, provided it, and then no one called. Each response claimed the case was being handled "with priority," yet nothing changed. There was no clear ownership, no concrete next steps, and no accountability. As a business, this had a direct financial impact, since my ad account remained unusable for weeks with no explanation or timeline. Instead of solutions, I received automated reassurance and delays. This is not what professional, business-critical customer support should look like. The lack of transparency, ownership, and resolution makes it extremely difficult to trust the platform when real issues arise.

Oct 12, 2025

This just began on Sunday Oct. 12 2025. My feed is now overrun with irrelevant trash and clutter from people and entities to whom I have not subscribed and have never followed. This wastes my connection bandwidth and computer resources, along with my time. If I block one of the sources, another takes its place. I'm not going to post a screenshot because this might imply the person or page is responsible for effectively spamming me; Facebook, and not the person/page, is apparently deciding what to show to whom, including those who have not followed or subscribed.

Feb 1, 2026

I'm not going to lie, Facebook is the best social media website that I've ever used, and I've used a lot. I was trolled, cyberbullied, threatened, insulted, mocked and done all sorts of other negative things by (former and current) social media websites such as Yahoo! Answers, Omegle, Reddit, X (former Twitter), and even Quora. Facebook is excellent for having online relationships with good people in your life that you trust, especially for introverts like me. Just make sure that these folks are like that. And since people there use their real names, instances of trolling are fewer.

Aug 31, 2025

I accidentally added ₹10,000 INR to the wrong Facebook Ads account (Account ID: **************). No ads were run on this account – the full balance remains unused. I intended to add the funds to my business Ads account (Madhrri Ads Account). I've contacted Meta Support but haven't received a resolution yet. Is there any way to get a refund or transfer of the balance to the correct account? Has anyone experienced a similar issue and resolved it? Any insights or help would be appreciated!

Reviews

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Reviews 1,684
5 Stars
27%
4 Stars
11%
3 Stars
7%
2 Stars
7%
1 Star
48%
Reviews that mention popular topics

Australia
1 review
0 helpful votes
Follow Jan S.
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Hundreds of people have been scammed by this person (he is not a gentleman), I ordered a 'Bullet Whiskey Glass' and was given a bogus tracking DHL ECommerce tracking number and like hundreds of others, never receive the goods ordered. Looks legitimate to start with as your order is acknowledged and you are given an order number and tracking number but you will receive NOTHING! Check it out on Facebook and see how many people he has stolen money from. He has been reported.

Date of experience: January 21, 2018
New Jersey
5 reviews
24 helpful votes
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'Fake News'
January 14, 2018

Many years ago i decided to eliminate my facebook account, There wasn't too many reason as to why, it was more on the lines of...'Really'?...'Say What?'...'Your'e Kidding'!... After many years of bogus information, stacks and stacks of commercial promotions in my inbox/messaging, i had had enough, Many other websites that have a large contingent of members do a pretty darn good job moderating out the garbage & spam. Maybe someday the Facebook castle will tweak up the site security and fact checks to eliminate, or at least lessen the amount of true trash others post on the site, Not much else to be said,,, i use the fone & emails to contact far away friends, (real ones), at least i do know they arent some computer generated bot seeking unwanted access to unknowing individuals,

Date of experience: January 14, 2018
Canada
1 review
5 helpful votes
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I am so pissed off with facebook now. Wtf! I will not send you idiots id! Do not voluntarily submit your id to facebook! They have your IP address and they already know who you are. DO NOT TRUST FACEBOOK. I will not use my real name! Your site is not secure you have prostitutes and who knows who else on there. My photos and name where stolen of this stupid site and posted on a gossip site thanks to your $#*!y security. I had an account for 10 years which they just blocked me out of asking for id? I had 4000 photos of myself on there now u need my face pic. $#*! fb! They have sold out to the police and now they are forcing people to identify themselves so the police can troll and profile people with ease though google. Next time you are pulled over for a traffic stop all the police will have to do is google your name and bam all your facebook info, family, friends ect ect will be at there finger tips. I hope fb stocks plummet and I hope people stop using facebook because it is a violation of our rights to privacy!

Date of experience: January 14, 2018
Alaska
5 reviews
4 helpful votes
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I use Facebook all the time
January 8, 2018

I enjoy Facebook a lot and use it to communicate with people all over the world and enjoy it and i enjoy a strong debate and do not just post about random things. But strong convictions!

Date of experience: January 7, 2018
KR
1 review
6 helpful votes
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The company is bias
December 31, 2017

The website is left-wing bias, Freedom of speech and expression is not allowed, Their ads are annoying, if you are business then don't bother investing in this company or use it to promote as your more likely lose business using this site. They have moronic monkeys playing judge and jury as admins. This should be closed down.

Date of experience: December 31, 2017
Saudi Arabia
1 review
0 helpful votes
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I am obsessed on diamond rings, if I need to buy every year I will do it but priorities first than wants thats why I chose Julias jewelry online shop for my wants. I love their rings and I never regret buying from them.

Date of experience: December 20, 2017
Connecticut
6 reviews
33 helpful votes
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Facebook is Fakebook
December 18, 2017

There are sooooo many fake profiles on Facebook that it is no longer real and should be called FAKEbook. If you are skeptical then just surf the find friends button for young hotties or good looking dudes and get ready to find hookers and even a chick who had over 700 male friends who got sucked into her PORNO website tessafowler.com!
Honest mike +++

Date of experience: December 18, 2017
California
54 reviews
222 helpful votes
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The Anti-Social Network
December 5, 2017

Facebook was meant to be a fun place to socialize as the network suggests. It was nice in the beginning to post fun pictures and read friend's updates. Then it became a place for high school age drama. Female friends would ignore me, female acquaintances would block me, "friends" would unfriend me. In the end I felt left out. FOMO. Fear of Missing Out led to bigger depression for me and I decided to close my account for the sake of my health. My family will have to use older methods of communication to contact me.

Date of experience: December 5, 2017
Sweden
3 reviews
16 helpful votes
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Tyrannical Censorship Of People's Words
November 30, 2017

Facebook used to be about being able to express yourself, but now it is about a white privileged Mark Zuckerberg censoring people's opinions online, which is the opposite of intellectualism. This is what happens when greedy corporation people want to damage the intelligence of people by controlling them and turning them into easily offended babies that can't stand up for themselves.

Date of experience: November 30, 2017
New Jersey
2 reviews
3 helpful votes
Follow Doris C.
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SCAM SITE STAY OFF! ONCE ORDER IS PLACE, YOU WILL NEVER RECIEVE MERCHANDISE. NO CONTACT INFORMATION. JUST A RIP OFF

Date of experience: November 28, 2017
Maryland
1 review
1 helpful vote
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Sparkle and elegance!
November 26, 2017

I have never seen such gorgeous jewelry at such a low low price! Why buy the real diamonds with the elegance this jewelry portrays! Then the jewelry to be place in a small jewelry box is over the top! Thanks for making my day! Such a wonderful surprise!

Date of experience: November 26, 2017
Colorado
2 reviews
1 helpful vote
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Food to get you in the Mood: Desserts
November 21, 2017

Just want to review a great little cookbook that help inspires love all around. "Food to get you in the Mood: Desserts" by my good friend Lynn Sweetwater. Check the book out on amazon and either buy it and make the recipes for your loved one or give it to a friend who needs a little romance in their life. Www. Amazon. Com/dp/B077M91KLS/ref=sr_1_1? Ie=UTF8&qid=*******213&sr=8-1&keywords=Foods+to+get+you+in+the+mood+by+Lynn+Sweetwater

Date of experience: November 20, 2017
Serbia
1 review
0 helpful votes
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KKMOON 3" Car DVR
November 18, 2017

Ja sam odusevljen i presrecan dto je koristim!
Nogu se zabeleziti zanimljivi trenuci a moze pomoci i u slucaju, ne daj Boze, nezgode gde nije bilo svedoka!

Date of experience: November 16, 2017
India
1 review
0 helpful votes
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Steal a Style Reviews
November 5, 2017

Few days back I received my outfit ordered for my engagement. It was beautiful and very nicely made. Work was beautiful and exactly as I wanted. With a perfect fit.
Thank you for making my day!

Date of experience: November 5, 2017
Colorado
66 reviews
78 helpful votes
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Eh could be better
October 30, 2017

The site is really crammed, crowded and a little tacky. Hard to navigate. Could use some work and more profile options. But it's okay..

Date of experience: October 29, 2017
California
19 reviews
38 helpful votes
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Terrible to Manage for Business
October 24, 2017

I only have Facebook for business purposes and managing it is a nightmare. The setting and their locations are confusing, and there are new ones popping up with very suspicious defaults. I prefer Instagram over Facebook and I wish it would not be owned by Facebook.

Date of experience: October 24, 2017
Florida
1 review
6 helpful votes
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Im disgusted with facebook
October 23, 2017

Im, disgusted with f/b,, they continuously want to block you for disrespecting a meme? One day this bull$#*! social media site will fall

Date of experience: October 23, 2017
New Jersey
3 reviews
3 helpful votes
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Messenger
October 19, 2017

Messenger is their greatest app I suppose. Has lots of functions as for a text messenger app and quite a clean interface that doesnt annoy me with extensive detail.

Date of experience: October 18, 2017
Washington
2 reviews
8 helpful votes
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Not all post are seen...
October 7, 2017

Gates some users for absolutely no reason.
It seems they censor or hide post based on their dedicated teams "personal preferences" to whom will be in a newsfeeds or not.
Even when the individual has stunning marketable content-Must buy ads.
Not sure either about the ads.

Date of experience: October 7, 2017
Maine
10 reviews
26 helpful votes
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I don't know if they purposely try to be confusing so they can squeeze more ad running days out of you, but that's the only reason I can see for making it so confusing.

Date of experience: October 2, 2017

From the business

Business History

  • +1-704-905-9941
  • Menlo Park, CALIFORNIA
  • Founded in 2004