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Facebook Reviews Summary

Positive Highlights

  • Some users find Facebook ideal for maintaining trusted relationships with real-name accountability.
  • The platform can be a positive space for introverts seeking meaningful online connections.

Negative Highlights

  • Customer support is often unresponsive, with template replies and unresolved issues.
  • Content moderation is inconsistent, allowing irrelevant clutter and offensive material.
  • Users report difficulty reaching a live person for complaints or refunds.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Sep 20, 2025

Here's another company that's impossible to get a live person to complain to; just computer generated responses. Facebook allows some of the most vile, filthy content but if you make a comment they don't like you get your account suspended. It's okay for them though... totally holier then though attitude... hypocrisy defined... I've found that not spending time on Facebook has actually improved my mood... so screw them... closed account.

Jan 7, 2026

After more than two months of back-and-forth and over 60 emails, my issue remains completely unresolved. Throughout this process, I received mostly template, copy-paste replies that did not address the actual problem. Different agents repeated the same instructions again and again, despite the fact that we had already gone through those exact steps — including two live calls where we repeated the same verification process with no result. Meetings were scheduled and then missed. I was repeatedly asked for availability, provided it, and then no one called. Each response claimed the case was being handled "with priority," yet nothing changed. There was no clear ownership, no concrete next steps, and no accountability. As a business, this had a direct financial impact, since my ad account remained unusable for weeks with no explanation or timeline. Instead of solutions, I received automated reassurance and delays. This is not what professional, business-critical customer support should look like. The lack of transparency, ownership, and resolution makes it extremely difficult to trust the platform when real issues arise.

Oct 12, 2025

This just began on Sunday Oct. 12 2025. My feed is now overrun with irrelevant trash and clutter from people and entities to whom I have not subscribed and have never followed. This wastes my connection bandwidth and computer resources, along with my time. If I block one of the sources, another takes its place. I'm not going to post a screenshot because this might imply the person or page is responsible for effectively spamming me; Facebook, and not the person/page, is apparently deciding what to show to whom, including those who have not followed or subscribed.

Feb 1, 2026

I'm not going to lie, Facebook is the best social media website that I've ever used, and I've used a lot. I was trolled, cyberbullied, threatened, insulted, mocked and done all sorts of other negative things by (former and current) social media websites such as Yahoo! Answers, Omegle, Reddit, X (former Twitter), and even Quora. Facebook is excellent for having online relationships with good people in your life that you trust, especially for introverts like me. Just make sure that these folks are like that. And since people there use their real names, instances of trolling are fewer.

Aug 31, 2025

I accidentally added ₹10,000 INR to the wrong Facebook Ads account (Account ID: **************). No ads were run on this account – the full balance remains unused. I intended to add the funds to my business Ads account (Madhrri Ads Account). I've contacted Meta Support but haven't received a resolution yet. Is there any way to get a refund or transfer of the balance to the correct account? Has anyone experienced a similar issue and resolved it? Any insights or help would be appreciated!

Reviews

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2.1
Reviews 1,685
5 Stars
27%
4 Stars
11%
3 Stars
7%
2 Stars
7%
1 Star
48%

New Mexico
1 review
6 helpful votes
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IT'S TIME TO BRING FACEBOOK DOWN.
March 30, 2019

The title should say it all. Zuckerberg is an elitist, opportunist, UNT. This hypocritical organization needs to be kicked to the curb for its utter FAILURES and flagrant, unapologetic COMMERICALISM. FUCH THE ZUCH and his minions.

Date of experience: March 30, 2019
Bangladesh
2 reviews
3 helpful votes
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Boooi
March 26, 2019

Boooo faceboook booo... why there is sooo much adddddd. Ooooommmmmg... i hatee those addddddddddssssssss... nooooooooot goooooooood dudddddddddeeeeee

Date of experience: March 26, 2019
Bangladesh
4 reviews
7 helpful votes
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Facebook has been changed to support the advertisers more than the users. I do not like their new algorithm. It feels like scrolling through an ocean of advertisements. I am fed up with its system.

Date of experience: March 25, 2019
Illinois
22 reviews
92 helpful votes
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If Facebook has your phone number as a security log-in identifier, you're gonna regret it.

FB manipulates your newsfeed, lies about response activity via email contact to you, feeds non-followed posts into your newsfeed, and messes with your ability to choose post responses.

It's not *you*- it's Facebook. The Third Reich of the internet.

Date of experience: March 7, 2019
Texas
1 review
0 helpful votes
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Help me out with an HOA probplem
Got a flyer under my mat and i called them super easy. I signed a service agrement and paid for the month...

Date of experience: March 4, 2019
India
2 reviews
5 helpful votes
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Good social networking
February 26, 2019

My experience is good and I really enjoy it and I would recommend this to anyone. The app is little heavy for my phone. But I use their website.

Date of experience: February 26, 2019
Texas
1 review
2 helpful votes
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Fradulent changes, no possible help
February 13, 2019

I tried calling and had no help. It was all automated systems that 100% of the time tell you to go online which Is the worst possible thing when you actually need help with fradulent charges. I found a number that sent me to people who bairly speak English and don't want to help me because "he doesn't feel like it" the guys name was Peter brown which was 100% not his real name. He refused to help in any way shape or form. It was the complaints department that I called and I don't even know what to do from there. When the complaints department says they literally don't feel like helping I feel the company is inherently flawed and a scam. If I could in any way express my displeasure with the company but the one place you are supposed to be able to call for help or ways to improve the service literally said to me "I don't feel like telling you my name". If I could involve the police I would in a second. The individual asked me to buy a prepaid card and give him the number which is exactly what a scam would be. Worst possible experience. Never have I been treated so badly in my entire life. I would never recommend this service to anyone for the rest of my existence and I will do everything possible to let people know and help people avoid the dehumanizing treatment that I have had to endure. If I could give 0 stars it would be to good of a rating for this garbage company.

Date of experience: February 13, 2019
Illinois
2 reviews
0 helpful votes
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The BEST!
February 4, 2019

The instructor, environment, and class layout are absolutely amazing! Shawn and his team keep the classes fun while also helping students improve to reach their goals and full fitness potential! I look forward to going every week

Date of experience: February 3, 2019
Germany
3 reviews
8 helpful votes
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Facebook sucks!
January 23, 2019

I'm not a social media fan n never will support Facebook! I don't believe in televising everything I do in my everyday life people that does that don't have a life. Plenty times when I advertise through letgo selling my Wood Products u have to sign in FACEBOOK, however the staff is so corrupt they go back n re-edit my ads? Why they do that? Because they r jealous n irrogorant to the fact I'm aggressive independent owner. U see they don't like that FACEBOOK BECAUSE THEY DONT HAVE drive to progress in business. DONT PLAYER HATE BECAUSE U SUCK! Facebook!

Date of experience: January 23, 2019
Indiana
3 reviews
11 helpful votes
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I took my step-daughter to get pedicures done at this location since we were in the area and it had good reviews. I was very disappointed. I asked how much it was they said $30 each. While we were sitting in the chairs, they brought over a plastic box that said "pedicure in the box" I asked if that was what they were using, and they said yes, it's the new way to do it. They didn't clip my nails (they weren't that long, but it could of used a trim) didn't clean around the nail area, didn't trim my step daughters nails back enough. They didn't clip the end of the nails at the corners to avoid ingrown nails. I already had the polish removed from our toes. They took nail removal and "took the nail polish off", no massage, they put lotion on our legs, painted out nails and then took us to the dryer table. They told me it was $74, and i asked them why it's $14 more. They said it was because we got a special manicure (the plastic pedicure in a box). They never told me that! I had to clip our nails when we got home and of course it chipped the polish. I will drive the hour to go back to my home town to get our nails done.

Date of experience: January 21, 2019
California
1 review
1 helpful vote
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Mioli
January 19, 2019

Dosc (Jason Urbina) is a Producer/DJ based out of San Francisco, California. Jason joined an arts school with a discipline in Audio Engineering at an early age. Swiftly he elevated his path to on-boarding as a Recording Engineer and leveraged the studio environment to develop his first project: Patch. Patch was a nice reflection of Jason's early audio experiences, environment and influences. Being a Recording Engineer in a Bay Area rap studio; his sound led to groovy gangsta percussion patterns with solid summery-vibe melodies and swing. Patch has since been shelved but the ambition still whispers from time to time.It wasn't until the grooves of Format: B, funky chord jabs of Paco Osuna or the energy of Pan Pot; did Jason take a dip into the Minimal, Techno, and Tech- House world. Here and now, we have a unique yet familiar sound, heavy drums, joined with the feel-good and groovy melodies. This is Dosc. Come listen.

Date of experience: January 19, 2019
Bangladesh
1 review
0 helpful votes
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Awesome Service!
January 16, 2019

Their service is really awesome and excellent. Approach is very good. They are very quick in reply. I am totally satisfied with their activities and have given then five star in rating. They are reliable and trustworthy.

Date of experience: January 16, 2019
California
9 reviews
9 helpful votes
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I own former GMN lives group and they restricted my friends till January 20 2019 at 7:30 p.m. I think that is not right since they have not restricted qucikrewards.net facebook page to get more friends and I am trying to beat their site if possible-but it is going to be difficult for me to do.

Date of experience: January 14, 2019
Ecuador
2 reviews
0 helpful votes
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Great experience
January 9, 2019

Earlier this week, I once again attempted to create a Facebook account. I entered my name, email address, and phone number.

Date of experience: January 9, 2019
Virginia
2 reviews
0 helpful votes
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False messaages
January 3, 2019

Facebook started several weeks ago sending me notices that I had messages from someone on my friends list. I did not.
This week they have changed to another person on my friends list.
Shame on them. Just a ploy to get me to sign in to Facebook.

Date of experience: January 3, 2019
Tennessee
12 reviews
44 helpful votes
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Facebook Has It's Good Points But...
January 1, 2019

As most of us know facebook has an Algorithm that dictates how many people, and it isn't a lot, and who sees your post. I'm always getting these post pop up on my page
That says hold your finger down on this and yada, yada, yada. It doesn't work, at least not for me. What it boils down to is facebook trying to entice you to buy into their ad campaigns, so they can make money off you. Yes, they all do it, YouTube, Twitter, etc.
And I must admit I've bought into a few. I've stopped. Here's the reason why.

Yes, I know that you have to spend money to make money, but I don't have to be stupid either. You post, and you post, and you post until sometimes you might make your friends nuts. If you're selling a product or in my case trying to get people interested in my books, I've set up not only book pages but character pages. You spread the word anyway you can. Use tags, use URL's when you have them, don't have a website, set one up. I don't know how I can have so many people visiting my website and me not selling more books. I figured part of it out. Same thing. Use those URL's, tag lines, and
Post regularly. Don't be afraid to repost something you have in the past. Not a lot of people saw it the first time around unless you're someone like Steven King or James Patterson. Keep reposting. It doesn't matter if it's a blog, vlog, a short story, a video, or just something you feel you must share with the world, just keep reposting.

I will give you some advice I've given to other writers. Stay away from certain subjects, top of the list politics. Also, religion. Unless you're a politician or a minister of some type or a religious writer targeting certain groups, all you're going to do is alienate a lot of people who might otherwise buy your product be it a book or anything else.

The one thing it is going to take from you is dedication to what you're doing and the belief in what your promoting. Another words, it going to take some hard work on your part. You can try to buy that from others but unless you have an unlimited supply of money that's not going to get you far.

So, you want to beat the algorithms then You are going to have to hit those buttons on your keyboard. I just got my laptop replaced for Christmas because I had worn the keys
Down to nubs. That was because I do write a lot and not because I was spending the time doing the other things I needed to be doing.

If the short cuts work for you great, but for me they don't. I will wear yet another keyboard down I'm sure. I just hope this one last a little longer than the last. Poor baby. It has taken a beating.

Date of experience: January 1, 2019
New York
7 reviews
5 helpful votes
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Neal knows how to run a restaurant.
January 1, 2019

The prices are fair. A draft beer $3, $4 depending. Rather than six dollars very where else. If you are enjoying a ski weekend at okemo you will enjoy the smoked prime rib from the outdoor BBQ.
I hope he can start to stay open later. 8:30 is kind of early for rowdy skiers.

Date of experience: December 31, 2018
GB
14 reviews
63 helpful votes
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Must be run by 10 year olds...
December 30, 2018

They're always offended by words on a screen, ashamed of nothing regards letting their users sell duty free cigarettes by the carton load imported from mainland Europe on the Facebook marketplace.

Moderators of the site are good at turning humorous comments made by users responding to news stories on media outlet pages in making out that the comment made is in their eyes promoting "hate speech" All the while, they are permitting users of the site in selling regulated products such as cigarettes that have been imported from mainland Europe (TAX FREE) for the seller to profit from for their own gains.

Apparently it is OK with facebook allowing this to happen as shown by the screenshot of the report that had been made over a month ago "15th November 2018" in relation to this seller selling imported tax free cigarettes. While a comment I had made got taken down from a media outlet not even 2 days after I had made it.

If that's not a joke, I don't know what is..

Written on my own profile on 28th January 2022. Viewable only to my friends within my profile. Facebook took to removing it and preventing me from posting and commenting anything for 24hrs.
Posted on marketplace on February 13th 2019. Taken down by Facebook less than an hour later..
A seller selling cartons of Duty Free cigarettes imported from mainland Europe on the Facebook marketplace. Facebook does nothing about it but still permits it even though it's against it's own TOS
A report I had made on 15th November 2018 in relation to a seller selling imported Duty Free cartons of cigarettes brought in from mainland Europe to which facebook gave the all clear that it's alright in doing this within their site on their marketplace.
A humorous comment I had made in response to the news article by Belfast Live regards pedestrians being zapped by a cattleprod. It took less than 2 days for Facebook to take down this comment..
Date of experience: December 30, 2018
New York
3 reviews
2 helpful votes
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Extremely Satisfied!
December 27, 2018

Sat with Will to discuss getting into a leased vehicle.
With him knowing that we are both retired with fixed income.
We discussed the Ford Escape.
Came to terms that fit into our budget and has all the options we were looking for.
Will recommend the dealership and Will to our close friends and family.

Gloria A.

Date of experience: December 27, 2018
India
2 reviews
1 helpful vote
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Nice
December 25, 2018

Love to shopping from there. Quality is amazing. Very fashion conscious. Love them. Really it is good.

Date of experience: December 24, 2018

From the business

Business History

  • +1-704-905-9941
  • Menlo Park, CALIFORNIA
  • Founded in 2004
Facebook Reviews - 1,685 Customer Reviews of facebook.com, Rated 2.1/5