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In December 2023 I bought one item on Fabletics for $74 CAD. Never ordered anything else. But for 30 months they silently billed my credit card every month. Total: over $2,000 CAD.
How their model works:
Their welcome promotion auto-enrolls you in a VIP membership (~$65/month). You have to log in before the 5th of each month and manually click "Skip this month" or you get charged — indefinitely. Their customer service supervisor Jen confirmed this directly when I called.
What I've recovered so far:
$79 store credit offered (refused — I want real money, not credit to a store I'll never use again).
What I'm doing now:
Formal complaint to OPC Québec (negative option billing is illegal in Quebec under the Consumer Protection Act)
Complaint to the Competition Bureau of Canada
Credit card chargeback for remaining months (~$2,017 CAD still owed)
Attached a full official complaint report to every correspondence
If you've ever bought from Fabletics: check your statements NOW.
Search for "FABLETICS" or "TECHSTYLE GROUP." You may have been paying for years without realizing it. One purchase is all it takes.
Help was great but the wait time was longer than expected with no indication of your place in line until you were next in line.
Fabletics has amazing staff overall. The staff always goes above and beyond. Everything that I have purchased has been beyond my expectations.
I made my purchase in store on 6/2 and didn't get it until 6/16. I had it delivered to a different state thinking there was no way it would take more than 10 days. The slow shipping has always been an issue and makes me second guess my membership.
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Sales associate was friendly, professional, and most helpful. She pointed out the ladies and men apparel she thought we would like. I
See title, hard to cancel monthly credit bc of limited window otherwise site is pretty good ejdjdhhdjdjdjfffcccc
I purchased Fabletics online based on some recommendations and I was not disappointed. When contacting support they were quick to answer my questions and very helpful. I really love Fabletics scrubs and basics for athletic wear. I liked it so much we visited a store and my husband signed up for membership to be able to get some amazing deals.
The 24-7 tee and Fundamental Pant are my main go to.
Love their feel and fit.
The Fundamental Backpack is difficult to access and lacks padding and form.
The mens clothesline is nice, however the store is limited to the men's clothing. Not a fan of shopping online. Only because if the clothing does not fit I would have return and continue to wait for my delivery.
Money has been coming out two times for what! 59.95 I want my money back I pay for the pants one time
Hello Kathy,
We're sorry you're seeing multiple charges and that it's causing confusion and frustration, especially after making what should have been a one-time payment for the pants. We understand how upsetting it is to notice $59.95 coming out more than once when you weren't expecting it, and we agree that you deserve clarity and a resolution. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I prefer tops over pants from Fabletics. Very rarely do the pants look nice on me. The tops are comfortable. Some of my favorite sweat shirts and jackets are from Fabletics. The material overall is good quality.
Love the material and colors but the Sport bras are too small. I ordered a Medium but they are too small. I guess I should have ordered a Large
Hello Alicia,
We're sorry the sports bras didn't fit as expected, especially when ordering your usual size. We understand how disappointing it is to look forward to a comfortable fit and then find the sizing off. Your feedback about sizing helps us improve, and we know how important it is to get the right fit the first time. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth
I ordered 4 pair of pants and they didn't fit. I requested a refund and received it. Then $59 charges started showing up on my card. I received one after calling for a reason for the charge but notice a 2nd charge that I have not received.
Hello John,
We're sorry for the unexpected VIP membership fees appearing after your refund—it's upsetting to see charges you weren't prepared for. We understand how concerning it is to find multiple charges without clear notice or explanation. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I have tried to cancel twice and still get charged. I called in and it was an insane hold time I was like 315 in que. Shameful practices fabletics
Hello Samantha,
We're sorry that despite your efforts to cancel, you've continued to be charged—that can be really frustrating and shouldn't happen. We also understand how overwhelming it must have been to face such a long wait to get help. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Quality clothing, comfortable clothing, and perfect fit! I love that they offer pants in a short or tall. Everything I have ordered fits me or the person I've gifted the item to very well. I'm beyond pleased with Fabletics. It's not just athletic wear. The jumpsuits and rompers are comfortable and perfect for work.
The leggins I brought were too small for my granddaughter. So I had to return them. There was no trouble in the process. Some I exchanged for a larger size. No problem. A refund for the rest no problem. One thing to note. These were created for problem figures. My granddaughter wasn't there yet.
They sent my clothes to a different address from my confirmation email, and tried charging me for it still and wouldn't refund my shipping for their mess up.
Hello Cody,
Thank you so much for bringing this to our attention, and we're truly sorry to hear about your experience. This is absolutely not the level of service we aim to provide, and we completely understand how frustrating it must be to be charged for something you never received. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Everything I have received I've been very happy with. The quality of the clothes are fantastic. I would recommend this product to everyone.
Have many styles and color options. Once you decide on a style and color it is not available. Not enough choices.
Always have good experience with my purchases. Love the quality, design and the ensemble. Customer service is great and helpful. Love Fabletics!
Business Highlights
General
- Parent Company: TechStyle, Inc
- Year Founded: 2013
- Target Gender: men, women
Shipping
- Shipping Cost: $5.95
- Free Shipping: sometimes
- Free Shipping Detail: for orders above $49.95
Returns
- Return Policy: free
- Return Instructions: items must be new, unused condition with original packaging
- Restocking Fees: no
Sustainability
- Sustainability Score: [object Object]
- Recycling Program: no
- Responsible Materials: recycled
Product
- Style: active, casual, lounge
- Body Fit: regular, plus size
- Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)
Customer Service
- Support Channels: phone, facebook, chat
- Support Phone: +1 844-322-5384
Payment Options
- Payment Methods: card payments, PayPal
Membership Programs
- Rewards Program: Active Junky, Rakuten, Swagbucks
Hello Taylor,
Thank you so much for taking the time to share your experience with us. We completely understand how frustrating it must be to make an in-store purchase, especially with the excitement of new items, and then be left waiting far longer than expected for your delivery. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia