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I have been a Fabletics member for years and love the benefits of my membership, ease of use, and the styles and quality of options to choose from. The in store shopping experience is also always wonderful!
I do not like having a mandatory membership where I must remember every month for 5 days only to go in and skip a month. Otherwise they bill me automatically for purchases I don't need.
Over the past year, I've had 3 to 4 very painful shipping experience and even a lost shipment. Also many things I would prefer to purchase are never in stock and limited colour options sometimes.
Hello Tom,
Thank you for writing us a review. We're truly sorry to hear that you've had multiple frustrating shipping issues, including a lost order. That's absolutely not the experience we want for you, and we understand how disappointing it must be when the items you're most excited to purchase are either out of stock or not available in the colors you love. We're committed to addressing these issues to enhance your future shopping experiences and our Member Services team will reach out to you shortly to assist you further.
Best,
Chad
All my power hold Dave's are all out of stock in size small?! Crazy…, I have 8 pairs in the same color bc I can't get different colors in size small. As a VIP? What a joke
Hello Scarlett,
We're sorry that the Power Hold Dave's in size small are out of stock and that it's been difficult to find different colors. We understand how disappointing it is to have limited options, especially when you're a VIP member looking for variety. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I did not care for the membership model. The clothing sizes were not consistent and the quality was not as good as other brands that cost much less.
Hello Rob,
Thank you for writing us a review. We're truly sorry to hear that our pricing, membership model, and overall product quality didn't meet your expectations. We also regret that you didn't receive the level of service you deserved—we take that very seriously. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I've ordered so many different items from fabletics and I love everything. My favorite pieces are the oversized hoodies and matching bottoms.
Fabletics has a TON of options, but their two major pitfalls for me are the limited size options for taller men that prefer to wear something 34x34 or larger and the limited/inconsistent color options. I need more items in Admiral Blue! Some of the pants options run a little snug and some items will shrink considerably.
Hello Nickholas,
We're sorry to hear the size and color options haven't met your needs, especially for taller men looking for larger sizes and consistent colors like Admiral Blue. We understand how important it is to find items that fit well and hold up after washing, and it's frustrating when some pieces run snug or shrink. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
My issue was addressed and resolved. My package didn't come and I wanted to cancel my membership. I got it all resolved.
I have been a member of Fabletics for a couple of years and absolutely love their clothes, and their prices. The membership is flexible, returns are a breeze and the clothing has always been quality and well priced. I recommend Fabletics to all my friends and Pilates teammates!
Not true to size but do like the quality of the item unhappy with the size Need better customer service in order to contact and ask quesitons
3 times i have tried to order and on all occasions they have tried (and eventually succeeded) in overcharging me. On the first 2 occasions the cart did not reflect the sale prices- i had to ring help line ( at international call rates) to have them adjust prices- if i had not been paying attention i would have missed this as they confuse checkout by listing vip offers, sale prices and full prices. Then, a few days after ordering i get a message saying half the items in my order are not available -so instead of 2 for 1 they are charging me full price for 1 because amazingly one of each item was available. I saw this in time and managed to cancel the order. I reordered different items. This time I got a message saying one of five items was not available. Accepted this. Then 24 hrs later they send another email saying another 3 items are not available and they have shipped the single remaining item and charged me full international shipping. This is a complete scam. None of these items were showing low in stock when i ordered. There was no request to see if i wanted to cancel order or choose a different size/style/colour. This is a complete scam. They advertise items they do not stock and have no intention of shipping to con you into paying full price for remaining items or paying full price shipping for the sole remaining item, you didn't really want but added to the order as you were buying a few things anyway. Stay away from this company!
The customer experience is awful. I placed a single order that got split into two deliveries. The first order arrived but the second part of my order NEVER came. Fabletics processed a return for ONE of the THREE leggings that were in that shipment without a request and I haven't seen or heard anything about the other two leggings.
I contacted fabletics to cancel my subscription and they never did. They keep charging me monthly. Very disappointed in the brand.
I have been a VIP member for many years, my SIL and I joined at the same time In Honolulu, back when Kate Hudson was very involved with the company and brand. Customers Service is typically very good, at times I've encountered some nasty attitudes, but overall very helpful and accommodating. At the beginning the selections were SO cute, fashionable and fit well; they also offered great quality and functional ancillary items such as backpacks, gym bags, etc. over the years the styles have become far less flattering, attractive and the fit is just simply "off" on many of their selections. I rarely find any pieces that I truly like & enjoy, more less LOVE, like I used to. I am honestly not thrilled with any of the products, styles, or quality any more, which makes me sad and I will most likely stop my subscription/ membership as soon as I spend my accumulated credits.
I had order the red valentines day sweet pants and they were way to big. Went to the fashion valley store in San Diego and the girls there were all so helpful and a even changed happen in minutes, what an expiries. Will be shopping there more often.
I ordered a red and purple pants in a large and the red pants fit but the purple one is a little tight.
Both pair of leggings are cute, however for a short round person the waist is really high, the calves baggy. Love the material and colors!
My initial order was placed in January 25 after waiting exactly 4 weeks with no package I reached out to the company for a reorder which took another several weeks
Too much money and canceled but continued to be charged. Called, emailed. I was told I would lose all money I paid monthly by canceling. Not a great way to do business
The product, the quality of the material with which it was made and its excellent finishes are part of a good quality
Business Highlights
General
- Parent Company: TechStyle, Inc
- Year Founded: 2013
- Target Gender: men, women
Shipping
- Shipping Cost: $5.95
- Free Shipping: sometimes
- Free Shipping Detail: for orders above $49.95
Returns
- Return Policy: free
- Return Instructions: items must be new, unused condition with original packaging
- Restocking Fees: no
Sustainability
- Sustainability Score: [object Object]
- Recycling Program: no
- Responsible Materials: recycled
Product
- Style: active, casual, lounge
- Body Fit: regular, plus size
- Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)
Customer Service
- Support Channels: phone, facebook, chat
- Support Phone: +1 844-322-5384
Payment Options
- Payment Methods: card payments, PayPal
Membership Programs
- Rewards Program: Active Junky, Rakuten, Swagbucks
Hello Stephanie,
It is with great regret that we received your feedback regarding the VIP program. We're genuinely sorry to hear that the structure of our VIP Membership has felt frustrating and inconvenient for you. Your concerns are completely valid, and we understand how easy it can be to miss the 5-day window if life gets busy, especially when the result is a charge for something you may not have wanted or needed at the time. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia