MHA Stain cosplay. Order number: *******111. They take DAYS to respond to emails.
Ordered on the 5th of July, with express shipping and tailoring. "Shipping Option - EXPRESS DELIVERY 3-5days Plus 1-4 Weeks Tailoring Period." So that means it should have been finished no later than the 2nd of August, and delivered no later than the 9th (allowing for the weekend in between).
16th of July, their email said it would be finished within 20 days (which makes it the 5th - that's past the 4 weeks mark as said in express!).
"The use-by date is a reference and we cannot guarantee 100%" then don't have the function. Don't offer it at all. Just make the cosplays in order that they're ordered and offer standard/express/other options shipping. It's a $#*!ty business move to offer deadlines you can't keep.
After many back and forths, they allegedly finished it on the 19th. Then claimed they finished it on the 22nd and it was being sent to the warehouse. 24th, I got this: "Hi, your order has finished now and we need to double-check the quality". So much for being sent to the warehouse.
27th, morning, I got this: "Thanks for your days of waiting and sorry about it.Your order has been finished and it is on the way to our warehouse.We will send it asap after checking.Thank you." Same message 5 days later. Evening: "Thank you for your reply and we are checking with the factory. If we have any updates, we will let you know. Thank you."
29th. "Your order has been finished now and we need to double-check the quality. If no problem, we will ship them out this week. Thank you." Said the same on the 24th?
31st. "Thank you for your reply and sorry about it. There is something wrong with our factory and we will remake the pants.The shin guards are missing the metal buckle. Once we finish it, we will ship them out asap. Thank you." Eugh. I've given up. $#*!ty communication, contradictory info given, and now, they $#*!ed up.
Don't do business with people who don't keep deadlines.
Trust the negative reviews.
Nothing, because it's never going to arrive.