Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
They are not replying to customer service emails or chat questions. They take 5-6 days to even begin to package and ship your order. And you can't cancel or modifiy at all, and if they even do, they will not reply to you. Go elsewhere
I placed an order and never received a thing. Do not use this website/shop. I wish I would have looked I to the reviews before I placed an order.
I think your shipping needs a heck of a lot of improvement since you asked me. I ordered 8 days ago and still haven't received the product. This is my 3rd order with you and all have run late. Please do not give me any song and dance about how you'll only ship during the week and then it's up to u s p s to get it there on time. As a result I have researched other sources and will probably use them in the future. I found a company with great pricing and free shipping on orders $99 or more. I have already ordered from them and when I receive the product I will asses the quality they claim is superior to everyone else. If it's good I will order from them in the future. I would strongly suggest that if you want to compete in today's marketplace you need to receive and ship orders on the weekend and also consider different shipping means. - Eric
I sent them an image of my passport for verification. It says 2006, and the policy states 18 or older (21 in some states). They accepted it so i assumed i was all good. Until they asked me to verify where I live to send since my passport has my birth state on it. I didn't have my temporary license to prove it, so I sent my school enrollment status (as I got held back one year), and they immediately told me they won't send it and will be issuing a refund. Last time I checked, the mushroom product I had in one order has no laws on it (unless you ignore the fake lab tests and go based on the real lab test—but then that just makes it illegal for all ages if the law says 4-AcO-DMT is close enough to psilocybin, which is a grey area). I would have understood if it was only one of my orders, as it had weed, but this makes no sense as it's supposed to be legal hemp for one, and I have bought from them many times before without issues. Then, the second I try to send stuff to my boyfriend across the state, they tell me I can't do that; then the next order I use a different email and now I'm flagged and can't buy the stuff that's supposed to be legal at 18. And if not, they should have refunded one order, not both. Plus, horrible customer service—it's not as rude as people are putting it; I mean, they have a job and they are doing their job, but it's still a bad company when they are making the customer support bad. I mean, any other website I've used uses email, not texting. This is very lazy and borderline suspicious, plus they rushed the refund as soon as they could after this. I would rather not be profiled by a company and especially not lied to—this is unacceptable. PLUS PROBABLY THE WORST THING I'VE SEES A COMPANY DO, they have varying shipping prices based on the items you get. This is very predatory and just wrong. I'm paying for one package make it a fixed amount I feel scammed for paying more shipping for more products when it's still one package.
See reviews of sites as you browse!
Get the Chrome Extension.
Ordered once for my older father no prob, 2nd time there were issues-They TXT me & wanted a selfie with ID by txt- NO THANKS. CANCEL THE ORDER. No loss here. There are other reputable companies-especially with all the fraud in 2025.
Hello Katie-
We’re truly sorry for the inconvenience and frustration this caused. We completely understand your concerns—your safety and privacy are incredibly important to us. The ID verification is a security measure we’ve implemented to prevent fraud and ensure orders are safe and legitimate, but we recognize it may feel invasive.
We apologize for the trouble this caused and will continue to refine our processes to better serve our customers. If there’s anything we can do to make things right, please don’t hesitate to reach out. We appreciate your feedback and hope you’ll consider giving us another chance in the future.
Tara
Client Sucess Team | Elyxr.com
Never received what I purchased. Purchased means I gave my money to this Elyxr company. So my money was transferred to this site in exchange for a product...ok? My money, was voluntarily traded in exchange for products, and they accepted my money immediately no issues whatsoever. That's how sales works. Now, this place only knows how to take the money. They are not concerned at all about the second part of the deal...the sending of the items in the mail to the person who ordered and paid for it. That part, the sending items part is like gibberish or even unnecessary to them. Just clueless. They do great taking your money. Flawless actually. If all you want is someone who can really take your money good and fast and leave you wondering WTF, where is my stuff? This is the company for you. I won't buy here again.
Hello Brian-
I’m so sorry to hear about your experience—it’s absolutely unacceptable that you didn’t receive the product you paid for. I completely understand how frustrating and disappointing this situation must have been, and I want to sincerely apologize for letting you down.
We’ve clearly fallen short in fulfilling our end of the transaction, and that’s not the standard we hold ourselves to. Please know that we’re taking this feedback to heart and are actively revamping our verification and customer service processes to ensure this doesn’t happen again. These changes include making our order fulfillment process more efficient and responsive, so every customer gets what they paid for without unnecessary delays or confusion.
I understand that this experience has made you lose trust in us, but if there’s anything we can do to make this right or help resolve your issue, please don’t hesitate to reach out. We hope tp have the opportunity to earn back your trust in the future.
Tara
Client Success Team
To start off with I had nothing bad to say initially about Elyxr. They never skimped me on product, they never refused to refund an order or anything like that. My problem is with their service. Their website doesn't reflect their actual inventory. I placed on order and had it cancelled and was told they had no product in stock. Which is fine but this led to my problem with them which is their support. I'm not sure who's responding to those text messages but their lousy attitude is palpable. Short responses, stand offish overtones in their messages, and general rudeness is what you should expect if you were to text their support number. I'm just glad it wasnt a serious issue like some of the other reviews because I can confidently say support would be of no help. So because I value not being treated poorly when I'm just trying to do business and buy your products, I'll be taking my business elsewhere. Shame because they were my go-to vendor.
Hello-
Thank you for taking the time to share your experience. We’re really sorry to hear that our service let you down. It’s clear that we fell short, and we deeply apologize for the frustration this caused.
We appreciate your loyalty in the past, and it hurts to hear that our support didn’t meet the standard you deserve. Your feedback about the inventory issue and the tone of our support team is something we’re taking very seriously. We’re actively working to improve our communication and ensure our team is both professional and empathetic in every interaction.
We understand your decision to take your business elsewhere, but we’d truly appreciate the chance to earn back your trust in the future. Please feel free to reach out if there’s anything we can do to make things right. Your feedback is invaluable, and we’re committed to being better.
Tara
Client Success Team | Elyxr.com
I ordered some tablets, and one of them was only a half. It looked like part of it had gotten stuck in the pill press they use.
Should be an easy fix on their part, right? Send one tablet as replacement at their expense. They make a paying customer happy, get return business and recommendations.
However, this was not the case. I contacted customer service as soon as I saw the issue and sent pictures over. They wanted me to just send back everything and they would replace it. It had already taken a long time to get in the first place. Now they wanted me to spend another two weeks waiting? That's a nah from me, dawg.
There are other, better vendors out there.
Hello-
We’re so sorry to hear about your experience, and we completely understand your frustration. Quality control is something we take very seriously, and it sounds like this was a factory issue that slipped through despite our best efforts. Rest assured, we’re bringing this up with our quality control team to ensure it doesn’t happen again.
We understand how disappointing it is to receive a product that isn’t perfect, especially after a long wait. While our policy for returns is intended to ensure accuracy and fairness, we recognize that this solution wasn’t convenient for you, and we’re sorry for the trouble it caused.
Your feedback is incredibly important to us, and we’ll be reviewing how we handle situations like this to make the process smoother for our customers. We’d love the chance to make it right if you decide to give us another shot in the future.
Thank you for taking the time to share your experience—it helps us improve.
Tara
Client Success Team | Elyxr.com
Absolute Dumpsterfire of an operation!
1) They sneakily slip in "Route Package Protection" into your cart at checkout.
2) They intentionally drag their feet on processing/shipping
3) Customer has an issue with their order... albeit late, mis-shipped or frankly NEVER shipped- then they use this "Route Package Protection" as a scape goat!
4) They wash their hands clean of any responsibility and defer all interactions form hence forth to the foreign, third party "Route" employees.
CLASSIC SCAMMERS!
Hello-
We're so sorry to hear about your frustrating experience with us. W truly regret that we didn’t meet your expectations, and I completely understand how these issues would leave you feeling upset and let down.
First and foremost, W want to assure you that we are a legitimate operation and take pride in serving our customers with integrity. That being said, your feedback has highlighted some critical areas where we need to improve.
We are actively working to revamp our customer service process to handle order issues more efficiently and directly, rather than relying on third-party tools like Route. We want to ensure every customer feels supported and that their concerns are resolved promptly and fairly. Additionally, we’ll be reviewing the inclusion of "Route Package Protection" at checkout to ensure it’s more transparent and optional moving forward.
We sincerely apologize for the delays, miscommunication, and any perception that we didn’t take full responsibility for your concerns. Your experience does not reflect the level of care and service we aim to provide, and we’re committed to making meaningful improvements.
If there’s any way we can address your specific issue or make this right, please don’t hesitate to reach out. We deeply appreciate your feedback, and we hope to have the opportunity to regain your trust in the future.
Tara
Client Success Team
So rude… I have spent so much money with this place and last two orders have been ridiculously longer than before. Contacted customer service and they were so rude about it! They definitely don't value their customers! Rude rep told me to "please do" when advised I'd be leaving a review about this and then tried to say my orders were flagged for "fraud" as an excuse… also told me that they're "just customer service" and don't fill orders… funny thing is, this just happened and as I'm writing the review the order was just now conveniently filled… stuff happens, that's understandable… but the rudeness and lack of respect when you're a paying customer is appalling! I will be going elsewhere for kratom going forward! Keep in mind, no proof of it being "flagged" was sent… but order was finally shipped so clearly customer service has the ability to contact whoever is fulfilling orders. Products are good, slightly expensive but the arrogance of the employees is what's going to have me looking elsewhere!
Hello Alyson-
We’re deeply sorry for your recent experience—it’s clear we let you down, and for that, we sincerely apologize. Your frustration is completely valid, especially as someone who has supported us with your business in the past.
We understand how upsetting it is to feel disrespected, and the behavior you described is absolutely not the level of service we strive to provide. We’re actively addressing these issues with our team to ensure every customer interaction is handled with professionalism and care.
Regarding the flagged order, we regret any confusion or inconvenience caused. While certain checks are in place for security, we should have communicated more clearly and respectfully. That’s on us, and we’re sorry for adding unnecessary stress to your experience.
We truly value your feedback and your loyalty, and we’re committed to doing better. While we understand your decision to go elsewhere, we’d be grateful for the chance to make things right in the future.
Thank you for taking the time to share your thoughts—it helps us grow.
Tara
Client Success Team | Elyxr.com
Purchased product, product had no effect, contacted for refund and they agreed, and told me to ship it back. I notified them that the container was empty, where they then said they cannot issue a refund for an empty product. I reminded them of their 100% money back guarantee and they still refused.
Hello-
We’re truly sorry to hear about your experience and regret the frustration it has caused. This is not the kind of experience we want for our customers, and I apologize that our response fell short of your expectations.
We understand your disappointment, especially given our 100% money-back guarantee. It’s always our goal to resolve issues fairly and promptly, and I hope this matter has now been resolved to your satisfaction.
Your feedback is incredibly important to us and will help us improve our policies and communication moving forward.
Tara
Client Success Team
Hello John-
We’re truly sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand how frustrating and disappointing this must have been, and we sincerely apologize for any inconvenience caused.
We take our verification and customer service processes seriously, and your feedback has highlighted areas where we need to improve. To address these concerns, we’re currently revamping our verification system to make it clearer, more consistent, and less cumbersome for our customers. Additionally, we’re enhancing our customer service protocols to ensure a smoother, more supportive experience going forward.
Regarding your concerns about shipping costs, we understand how this can feel unfair, and we’ll review our policies to ensure they are as transparent and equitable as possible.
We deeply regret that your experience didn’t meet the standards we strive to uphold. Your feedback is invaluable, and we’re committed to making the necessary changes to provide better service. If there’s anything further we can do to make this right, please don’t hesitate to reach out.
Tara
Client Success Team