EdgeparkReviews 104

Edgepark is absolutely the WORST medical supplier! I order ileostomy supplies for my elderly mother. EVERY single order went unprocessed until I called. The first time it happened I waited two weeks before calling because I just assumed they would process it but no. I felt like I had to BEG them to process the order. It got so bad, that there were many times my mother ran out of bags/pouches and had to wear bath towels! Then they would severely limit her and tell me if was Medicare that set the limits but that wasn't true as I found out. They would limit her to ONE BOX - JUST ONE BOX of adhesive remover wipes with only 25 in a box - which is less than one wipe per day. I thought they were joking, but sadly they were not. Those wipes were about the size of a postage stamp and needed two or three per bag change which can be several times a day. They also limited her seals/rings to ONE box per month and there are only 10 seals in a box. The last order was the last straw. They held the order in an unprocssed status for 10 days. When I called, I got the complete run around. Horrible CSR with no people skills. Sounded like she hated her job. Then she told me they needed to call the doctor to get a prescription.
I informed her that they have that because if they didn't have it, then I would not have been able to order supplies the last several months. She said they needed it again to confirm she still has an ileostomy! WHAT?! Are you kidding me? An ileostomy is a PERMANENT surgery. It is NOT reversible! *&%$#! There are just no words! NEVER again. I dumped them like an abusive spouse! I won't go back. I am so much happier with my new supplier. Within 48 hours after calling the new supplier my mom had new supplies on her doorstep! I could NOT believe it! It was the largest order of supplies that she has EVER received! Additionally, she was able to get TWO boxes of adhesive remover wipes - 50 wipes - in a months order and got 6 boxes of seals/rings and 4 boxes of bags/pouches! Edgepark would NEVER EVER let me order 6 boxes of seals and 4 boxes of bags/pouches for one month. I got literally more of EVERYTHING for a single month than I ever got with a monthly order with Edgepark. It was like mana from Heaven! Every month with Edgepark when I tried to place an order, I would get red flags telling me I was OVER the limit. Their website is difficult and a complete JOKE! Edgepark needs to be SHUT down. They are awful!