Edgenuity

I have used Edgenuity exclusively to help high school students recover credit and accelerate to gain credits in courses that they need in order to graduate. The courses are challenging, rigorous, and robust. The students who are driven and self-motivated move through the courses with ease. Whenever I need support, which is rare, I receive a return call within an hour. My issue is always resolved quickly. I have nothing but good things to say about Edgenuity, their product, and their service.

I called for customer support. The support staff member was able to answer my question immediately and help me solve my problem right away.

I might also add that I have been using this program as an educator for many years. The students who are invested in the program and take it seriously, rather than trying to take "shortcuts" and avoid doing the work, are the ones who experience the most success with the program. The ones who prefer to let the videos play while they do other things and then expect to do well on the assessments are the ones who experience the most difficulty with the program.

We were forced to use Edgenuity since we chose the online schooling for my daughter's school district due to the Coronavirus. It is little more than video then test, zero interaction and beyond disappointing. When we first started the weekly emails they gave us percentages and her were usually on target or close to it. 8 weeks in her school district liaison says btw those emails don't reflect her grade. They switch the emails over and same day I go from believing that she is doing well to she is failing! My daughter is usually an A/B student! Now 2 semesters in and it seems like she will never catch up. We will either take our chances with the virus or find a better online school!

I was having trouble connecting with the student's assignments online so that I could read them over while the student was also looking at the same assignment. As soon as Edgenuity got my message and understood exactly what it was I was having trouble with. The problem was solved. I am very thankful for this great program that allows teachers to focus on what's important, and that's the kid and their understanding of the work they are assigned. You guys rock! Thank you, seriously, thank you for what you do! Sandy B., Reno, NV

This is one of the WORST learning platforms EVER! This site isn't even improving my grades and it doesn't even teach me ANYTHING! I would give this ZERO STARS IF I COULD! SO I GOT ONE LETTER WRONG IN MY ASSIGNMENT THAT DOES NOT MEAN IT IS COMPLETELY WRONG! EDGENUITY, YOU HAVE RUINED MY LIFE!

I reached out to the online chat option for an issue I was having with unlocking tests. TWICE I was disconnected from the agent (the screen literally shows "Agent has left the chat)-I attached the screenshot to this feedback. I am sure you know how frustrating it is to go through all of the details, spend 20 minutes back and forth and then be told to "Hold while we look into this for you" only to have the agent leave the chat, leaving me without an answer. And then, to have to do this all over again with another agent who DOES THE EXACT SAME THING TO ME!
I ended up calling the 800 number and waiting on hold for 12 minutes for someone to answer-luckily he was able to tell me what the issue was but this had now taken my entire class period. And let me just say, this was not the first time-they did this with me previously when I did online chat asking about an answer key.

TERRIBLE CUSTOMER SERVICE-I am writing an email to the District to make sure that they know just how awful this platform is.