Went back to an Eddie Bauer store where I bought some capris for my wife. They would not do an even exchange because I did not have my receipt. The same capris were still for sale in the store. The capris had all the tags. I will never shop with them again.

Not only is the refund process slow, you have to stay on top of it because they will not automatically refund you. You have to continually nudge them to get them to credit your account. I will never use them again.

I ordered a coat on January 13

I ordered a coat on January 13. I contacted the company on about February 7th because I thought that was more than enough time that I should have received at least an email stating that it had shipped. During the first chat with customer service they told me it would ship by February 9th. On February 13th I talked to customer service again via chat. They told me the item was out of stock. Selling things you don't have is fraud. They said it would ship by the 20th. I don't know how that's possible. I imagine I'll be disputing the charge to my credit card company.

Long-term intermittent customer. Fortunately most purchases handled correctly. BUT: Ordered 2 items over 5 weeks ago. I was told both items were shipped several days later. 1 item received within about 1 week. Tracking showed 2nd item was at FedEx in CT several days after shipped. Never received. I used their chat and waited for close to an hour, then transferred, and told unable to process because not over 1 month--even though it already WAS over 1 month. I used chat again a few days later--unable to connect to person--waited over 30 minutes. Called Customer service--recording says use chat. 5 minute wait for chat, then 35 MINUTES! To process simple refund with a person. Eddie Bauer has big problems. I see pretty widespread agreement on line regarding bad customer service for things like refunds and returns.

Ordered a jacket online that was in stock in 11/2023. I live in Seattle not some difficult place to deliver to. For the last three weeks everyday I get an update that today is the day it will be delivered. Never arrives. It is near impossible to actually speak to anyone who can actually sort this out. Eddie Bauer, UPS, and USPS all have a hand in the delivery. I called a store and the guy said that they get calls all day long with similar problems. They cannot assist. Doesn't bode well for them if they are getting calls all day long and this is only one store. My last resort is to contact my cc people and tell them that the charge is bad. Maybe that will get someone attention. Just pathetic. Thankfully it is not a gift and something that I can get along without.

Eddie Bauer doesn't mind taking your money but offers no way to cancel. Less than 5 minutes of ordering I realized I ordered the wrong color. On the site there is no option to cancel. I sent an email as the site suggests for the cancel and no one responded to me. I called the number and even though it was literally 5 minutes since I placed the wrong order they said it was impossible to cancel or change the order for me since it was being processed. In only 5 minutes? I will not order from them again. It's just not worth it when there are many companies out there that don't mind working with there customers. Never again

Purchased pair jeans approximately 30 days ago they split buy the back pocket. So I called the Wilkes barre store where I purchased them. Talked a person name of supposed to be manager hard to believe she's a manager. We don't do returns unless it's Zipper doesn't work. I said it was a default in the fabric. She said can't return unless it falls under one of our defects. So I said tell me what the defects are. No clue! Then she hung up. Canceling my credit card. Awful policy's.

I made an in store purchase last season on a First Ascent down jacket and I loved it. When I removed it from my closet this season, I noticed a small hole with feathers coming out. I was under the impression that the "product guarantee" would include this type of defect considering the quality of the material would in theory be poor if it could so easily rip being pulled out of my closet. I was told that because it wasn't a "factory defect" at the seams, it was not covered and they couldn't help me. It just sucks to spend $250+ on a jacket that only holds up for one year. I have down jackets in other brands that have held up several years. I won't purchase another down jacket from Eddie Bauer due to poor quality and lack of willingness to remedy such issue by the company.

Wasted hours of my life trying to exchange a cloud cap 2.0 storm rain jacket that liner started peeling badly and failed only to be shuffled between their local locations and back to their nonsense 1-800 #. Mailed in the old item and because they have no tracing program got stuck with another useless C.S. Twat. Save yourself the headaches and time and shop anywhere else but Eddie Bauer

I have bought several pairs of EB jeans over the years and nearly every pair has a flaw in the material that after a few washing the fabric begins to fray. Shortly after that happens a hole develops. The jeans look like new other than the hole.
Since I don't wear the jeans that often I can't return them as they are over a year old. One picture shows hole other picture shows defects in material which will result in fraying after a few more washings.

Received a $10 off code went to use it at checkout & noticed it then added $10 to shipping costs. Shipping is free for anything $25 & over. When I removed the code the shipping costs went back to 0.00. So I reached out to cust service & asked about this shady $#*! & they said "go ahead place your order & then we'll apply the $10 discount" Yeah I think not. What a joke.

I called to change an online order within 30 minutes of placing the order. I waited on hold for 35 minutes and was then told "it was too late to change the order." So now I have to wait for the package to arrive just to return it. I called a 2nd time and waited on hold an incredibly ridiculous 45 minutes! Does this sound like a company that respects their customers? Bye Bye EB!

I bought 3 pair of shorts all the same size. One pair didn't fit so I had to return them. They charged me $7 for return shipping on overpriced shorts. This is why Amazon is taking their business…poor customer service!

Exchange/return process is terrible and EXPENSIVE
Exchange/return process is terrible, convoluted, and expensive. I made two orders of four shirts in each on-line order. I tried to make a straight exchange for all items. Eddie Bauer's policy is to make you return the item, then go back on line to re-buy the item, and if there is a price differential, you have to contact customer service again after you re-buy. In addition, you have pay a $7 return fee for each order, even if you want to exchange them for the same items! So, they wanted me to pay $14 fee to get the same things! Not a great way to treat your customers who want to shop at your store. I will never shop with them again as long as they have this policy, since you will lose money unless you know your exact size the first time you order. Due to the above, Eddie Bauer has lost me as a future customer, and I will be returning the items rather than exchanging them. So instead of making $160, Eddie Bauer is making $14 from me instead. I am sure I am not the only customer they have and will lose because of this policy. Expensive lesson for me and them.

Online orders included used clothes as "new". Customer supports doesnt resolve problems but giving false information. I probably will not buy from them anymore. It used to be very good company...sad

I went to the Lynnfield store, Ella was very helpful. She made the transaction very smooth and easy for me. She provided excellent customer service, I will definitely give her five stars!

For $79, I couldn't ask for more. Thought the price was high until I tried then on. So comfortable. Could not be happier.

Buyer Beware; Long story short – bought a coat from Eddie Bauer used Klarna for payments. Returned coat (too small) & bought another. Eddie Bauer claimed didn't get it. Klarna still taking out payments. Both Companies are uncooperative and will not help. Customers are not number one here. Treated better at other stores like LL Bean.