Direct Unlocks

Why only one star? Because this service charges you twice, charges real money—not credits—and then avoids taking real responsibility when it fails. I paid $77 USD and waited weeks for an unlock code. When I finally received it, the code did not work. Instead of issuing a proper refund, they credited my account with $77 in store credit—credit I will never use. That is not a refund. Anything that fails to provide a genuine monetary refund after not delivering the promised service is, in my opinion, deceptive and should be avoided. Here's how the pricing works: First, they charge $25 for a "non-refundable eligibility check", which is useless in most cases and appears to exist solely to make you pay twice. Then they charge another $53 for the actual unlock procedure. When the unlock failed, I did not get my money back—only internal credit. To receive an actual refund, you're told you must purchase a premium service instead of the standard one. That is unacceptable. Any legitimate business would refund the money when they fail to provide the service. This approach is misleading, intentionally confusing, and unfair to customers. I strongly recommend staying away from this service.

I was a little worried that this site may not be legitimate but after reading some reviews I quickly realized it was. I started the unlock process on a Saturday afternoon and to my surprise, the phone was unlocked on Monday morning. Less than 48 hours later! I would really recommend this company for fast and safe unlocks.

I am writing this review to warn others about Direct Unlocks. My experience with them has been nothing but fraud and deception. They first charged me $14.99 claiming it was for an "eligibility check." This is completely misleading, because after that, they demanded an additional $50 for the actual unlock. It's been almost a month, and all I keep getting are repeated excuses like "it's 99% complete" — but the unlock has never been completed. Every time I asked for a refund, they refused and kept dragging the process with vague updates. It's clear they are not providing the service they promise and are tricking customers into paying multiple times under false pretenses. This company uses dishonest practices to lure people who just want to unlock their devices. Based on my experience, I strongly believe Direct Unlocks is running a scam operation. If you're considering using them, don't waste your money. They will take your payment, keep stalling, and never deliver what they promise. Please save yourself the frustration, time, and money — avoid Direct Unlocks at all costs.

I'm sure everything is explained in legalese somewhere in the hard to find terms of service document. Cost for the service is not explained right up front along with the fact that the phone or device needs to be checked first to make sure it can even accept an unlocking code. None of this is simply explained at the beginning as it should be. Difficult to find the terms of service document buried in small print at the bottom of the page. Full costs for the service are not provided on the site. When the service fails to unlock device for fee charged at least a partial refund should be provided. A credit note is not sufficient.

I had to get my iPhone 11 unlocked. I started the process a day ago. And my iPhone got unlocked today. It was a quick and easy process. I honestly didn't have any problems with the process. I'm glad that I used the site. I hope that everyone has had the same experience I did.

Very easy to follow and clear instructions, you do have to make two payments but once that was completed it was a very easy process they also instruct you on how to find the details you need

As a family member had upgraded their phone, they gifted their previous phone to one of my children. On adding a SIM it became immediately obvious the phone was network locked - a total oversight on my part - and needed unlocking! Directunlocks was actually one of the recommended trusted providers by ChatGPT, and so that's where I went! The process was simple and worked fine, it took about 2 working days to complete the entire process. Cheers!

I was suspicious at first with the 24.99 fee and then the 106 dollar fee then get the unlocking codes. It didn't take long to get codes and it worked flawless

I was unsured at first because i did not do deep research about this unlock. Att did not let me unlock the phone told to be waited for 60 days even though i paid balance of full amount and been with the carrier for more than 3 years. But directunlocks made it worked and i was successfully able to connect to the new carrier!

They couldn't do a standard unlock to my phone so they made me pay another $120+ ti upgrade a premium unlock which they said was guaranteed, and it was faster and had a 100% success rate… so for going on 5 months with NO CHANGE they wanna lie to me about a refund and keep ignoring me when we talked to try to get my refund. They kept putting me off 24-72 hours, and NEVER have they ever gotten back to me without me having to first contact them. It's a scam. Most of you could contact your carrier and get your devices unlocked for free and instead use you for your money while they make a truck load each time they are "unlock" devices that were probably set to be unlocked by the carrier automatically anyways.

The company is scam.They will take your money and no deliver the unlock codes.They will then issue useless store credit note. First the charge small fee ''eligibility check'' later you are supposed to pay Hefty fee more than usd 100 depending on your phone model. The process will show 99.99% imminent for days... mine took 80 DAY WAITING. I paid on June 10th 2025 and as am writing this today is AUGUST 31 2025 and no unlock codes received. Its very stressful. I know they will try to reply here below showing that they are Genuine. They don't have physical address. ONLINE SCAMMERS. They solicit for positive reviews which you see on sitejabber and trust pilot. BE CAREFUL WHEN SENDING YOUR HARD EARNED MONEY. They have refused to refund to my credit card andblocked me from live support

They are liars and thieves, period. They do not do anything other then lie and steal from you. AI generated responses to your emails. Incompetent management. Incapable of doing what they claim. DON'T USE THE LYING THIEVING GROUP CALLED DIRECT UNLOCKS, it's a scam! OH, they're good reviews are all AI generated. None of them are true!

I recently used DirectUnlocks to unlock my iPhone 11 64GB from AT&T, and I couldn't be happier with the experience. The process was incredibly straightforward—just entered my IMEI number, selected my carrier, and paid securely through their website. Within about 18 hours, I received an email with clear instructions to complete the unlock by connecting to Wi-Fi and inserting a new SIM card. The speed was impressive, especially since I'd read horror stories about other services taking days or failing entirely. DirectUnlocks made it hassle-free, and my phone now works perfectly with a different carrier's SIM. What stood out most was the transparency and ease of use. The website clearly outlined the steps, and their order tracking feature kept me updated throughout the process. I was initially nervous about online unlocking services, given the scams out there, but DirectUnlocks' high Trustpilot ratings gave me confidence, and they delivered as promised. Their 24/7 customer support was a bonus, though I didn't need to contact them since everything went smoothly. The price was reasonable for a permanent unlock, and I appreciated that there were no hidden fees or shady upsells. Overall, I'd highly recommend DirectUnlocks to anyone needing a carrier unlock. It's rare to find a service that combines speed, reliability, and user-friendliness so well. For anyone with an AT&T-locked iPhone, this is the way to go—just make sure your device is eligible (paid off and not blacklisted). I'm thrilled to have my iPhone 11 unlocked and ready for any carrier, and I'll definitely use DirectUnlocks again if I need another phone unlocked in the future.

I am here on vacation in Bosnia and I didn't have my iPhone 11 unlocked. Now I do and it's great, thank you!

I was skeptical at first but they finally got my S25 ultra unlocked.

Found you online on Google. Easy to follow process and done quickly before the weekend

Paid the fees and VOILA. The process was too easy.

Contraté el servicio de DirectUnlocks para desbloquear un Samsung Galaxy S23. Pagué $84.99 en total: primero por la verificación de elegibilidad, luego por el desbloqueo estándar. ¿El resultado? Me dijeron que el teléfono estaba en "lista negra" y que ahora debía pagar $139 más por un servicio Premium. Lo absurdo es que el teléfono funciona perfectamente en Altice Dominicana, como demostré con evidencia técnica. El problema ocurre solo en Claro, lo que indica una restricción de red, no un bloqueo global. Aun así, se negaron a reembolsar y ofrecieron una "nota de crédito" que no pedí ni acepto. Este patrón se repite con muchos clientes: cobran por verificar, luego por desbloquear, y cuando el servicio falla, se escudan en políticas redactadas para protegerse, no para proteger al consumidor. No devuelven el dinero. No cumplen lo prometido. Y cuando los enfrentas con pruebas, te empujan a pagar más. No recomiendo este servicio. Es una estafa técnica disfrazada de soporte digital

La verdad quedé muy satisfecho con el servicio de DirectUnlocks. El proceso fue sencillo, solo tuve que ingresar el IMEI de mi iPhone y hacer el pago inicial. Desde el primer momento me dieron un número de seguimiento y me mantuvieron informado por correo del avance de la liberación. Lo mejor es que no tuve que instalar nada raro ni llevar el teléfono a ningún lado, todo se hace de manera remota y oficial, directamente en los servidores de Apple. En mi caso, el desbloqueo tardó menos de lo que esperaba y el resultado fue excelente: ahora mi iPhone funciona con cualquier chip sin problema. Me dio mucha confianza saber que el servicio es permanente y que no se pierde con actualizaciones. Sin duda recomiendo DirectUnlocks para quienes buscan una solución segura y confiable para liberar su equipo.

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