Designs Gene

After reading other negative reviews I realized that I was not the only customer client with service and refund issues.
I tried to work with this company in hopes to get a refund and move forward. No Refund!

I will now contact my Bank to request a Chargeback!

They advertise for $499 knowing that most Customer clients are not familiar with all the technical aspects of making a website by misleading clients into approving purchases for extra services, then they will Deny any Refunds based on customer clients approval of their services. RED FLAG

Because most customer clients are not familiar with Contract Laws.
They will Deny Refunds by misleading customer clients into approving service purchases such as Resellers Certificate, Lifetime Hosting all while they create their own personal website to make money off your Business Brand before there is any Signed Signature on White Label Resellers Agreement Contract partnership. RED FLAG

They will manipulate and mislead a clients purchase approval to Deny Refunds!
They will say if you want to have a Long Term Business relationship with us then there is No Reason to have Legal Counsel read over their White Label Resellers Agreement Contract and that Customer clients should just Trust them.
RED FLAG

The purpose for any Legal Counsel to read everything detail on a White Label Resellers Agreement Contract is so that the Customer Clients are Not Taken Advantage of or better yet Lose Control of their Business Brand.

I got the basic website package. The work that was provided was of really low quality.

The first time I requested a refund, they told me a hadn't given them a fair chance. So I tried to provide feedback and make the most of the situation.

After a few rounds of feedback, I did not see notable improvements in the work, and even saw it moving backwards.

The second time I requested a refund, I was denied once more because I had gone through multiple rounds of feedback. Read that again.

I was then told that because of my price tier, I shouldn't have expected excellent quality work.

The retention specialist offered me a max refund of 30-40%, 3 weeks later, I'm out some cash with some unpresentable website designs and a sour taste in my mouth.

Also worth mentioning, it says the company is in California but everyone I spoke with sounded like they were calling from an offshore call centre. So if you have trouble with accents this may not be the right agency for you.

Pros:
Their communication is good, they will usually reply in 2-3 days.

Will review later when everything is complete and satisfactory. Once my requests are met and I have product to sell

Allen, Amy White, Joe Jordan, Adam Baker... all names of people Ive made contact with, all dishonest shady individuals. The reality is, Im better off paying $3-$5k for a website from a local company in the states. Theyre TERRIBLE at following simple instructions and when I finally decided to cancel and part ways they refused to process the cancellation. "Adam Baker" went as far as trying to insult me over the phone and told me to take my medicine because Im obviously upset and displeased with their performance. I ended up having to call my bank and file a claim to get my refund. Bottom line is their sales agents will say whatever is necessary to get you to sign up, but the truth is they cant deliver on their promises.

Wonderful Logo design for a campaign. I am running for Congress in the 5th district of Texas. Designsgene did a wonderful job of providing my designs in a variety of styles for me to choose. I wanted something unique and non-partisan and pretty that reflected me. The designers did a wonderful job. My project manager Kelly was very responsive and very tolerant of my busy schedule. I would definitely use again and am very happy with the designs and package I got. Thanks, Designsgene!