DealsClubReviews 131

Bought a coupon for a service through Dealathons and when trying to make an appointment for the service the vendor was not willing to accept the coupon due to them not having difficulty collecting payment from Dealathons. I then tried refunding my coupon from Dealathons and was initially told that they are unable to refund as it is passed 14 days and then I managed to convince them that it was not my fault the service provider is unwilling to accept a coupon from them. After many an e-mail and calls to the customer service centre was able to get a credit voucher which I was told will be returned to my account in 2-3 weeks. Now it is the 4th week and I have still not received the money. The emails sent to them are not being responded to so finally called and was told that the file will be re-forwarded to account dept. and to give them a few more days. The calls that are being transferred to their manager I believe never gets answered but goes into an answering machine. This manager if he/she exists never returns a call. I lead to believe that they are a bunch of absolute thieves.

I placed my order on Aug 15th and I still didn't receive the product. I have called and emailed Dealthons many, many times and asked them to let me know why the products didn't arrive, but they do not have a clue.
Their customer services is good for nothing.
Now I am waiting to hear from their manager if I can get my money back.
Unbelievable. So, if you reading this review, do not even think about ordering something from this website.

I am looking for a refund for an order that was cancelled within 1 hour on August 8,2013, even after 2 months the refund has not been credited to my account. Trying to contact Dealathons since last week... but no response... the call center says that I should talk to the accounting department and the accounting department's number is always on voice mail and they do not return my calls nor respond to my e-mails... I did not expect that from a company like Dealathons... Frustrated

I order a product from this site a few months ago. It was for a luxury perfume. It turned out that it was a counterfeit. The fake perfume irritated my skin and caused red rash. I returned it and asked for a refund. The warehouse/shipping people were helpful and responsive. It is Dealathons who I've never heard from for 3 months since they received the returned good. I kept asking them to refund my money, and there is still nothing. This site is a big scam. I hope no one will have to go through the negative and stressful experience like me. Highly recommend to avoid doing any business transaction with them.

I'm supposed to receive an order back in... and it has been months now and no one even contacted me. But the truth is i already forgot about the order. When i called them, they said that they will contact the vendor which they did. The vendor contacted me after weeks. But after again days, the vendor could not ship anymore the product and they said that they will just notify dealathon to refund me the money.
Then dealathon send me an email or two and they said they will refund the money but they neglect to mention the 'shipping fee' i paid. I send them couple of emails but no respond and i still dont have the money. The email was sent to me on aug 23 for the credit memo, and its now oct, 2013 and i dont have the money still.

Im EXTREMELY disappointed in Dealathons and am starting to believe they are thiefs. I ordered a product back in May for $162! I have yet to receive the product, nor a refund. I have now asked for a refund, as 5 months is entirely too long I constantly send emails, leave messages, yet no one can give me a straight answer as to why I haven't received my refund. I keep getting the standard "Our sincere apologies for any inconvenience. We are working towards resolving this issue. Thank you for your time and patience." Obviously their standard issue response for complaints. BUYERS BEWARE. THIS IS NOT A TRUSTWORTHY COMPANY!

I would give this company a 0 if I could... they are that bad. I placed an order on April 17th and have yet to receive it! After many ignored phone calls/emails I finally got in touch with a couple of sales people. They were also very rude, unapologetic and very unaccomodating. I got in touch with a supervisor who offered to refund me my money andstill send the order. I thought this was fair, however, I still have not received anything - that was over a month ago. For an online company, they put NO emphasis on the customer. Horrible, horrible company. I wish i read the reviews before i placed my order. Waste of money, waste of time trying to get in touch with them, and in the end I still have nothing to show for it! Dealathons will not last much longer, I guarantee it.

And to think I was the only one to feel this way about dealthon! These guys are the worst in customer service. Bought a deal off them way back in April, called the restaurant and was told that dealathon did not pay them, so they will not honour the coupon. It's been 3 months today and dealathon still has not reimbursed my money back. This is the short story of my struggle with them... hopefully you do not make a similar mistake. There are a lot of other company's you can take your business too.

I bought a deal for $200 off of dealathons.com. A few months later, the deal company went out of business, and was told to request a refund from the deal issuer. When I contacted dealathon, they said they'd give me a refund or transfer the deal, which never happened. I've followed up about once a month, and I either get ignored or I get a big fat no.

I have had excellent customer service at other deal companies, yet this is the complete opposite. Unfortunately, I'm out 200 dollars and there is nothing anybody can do about it.

I've bought a couple of deals from here before, and they all seemed to work just fine.
They were however, all for services in Calgary establishments that I did my research on before buying the coupon.

The issue seems to lie when you purchase a deal for a product they have to ship to you. I ordered a couple of lacey tank tops on June 4 and I still have not received them, or even received a shipment confirmation. Over a month for processing seems a little absurd considering they charged my credit card the day of the purchase!
I called and email their customer service line in vain several times! When they say leave a message, I did every time and never heard back.

The service level is obviously poor and you need to do your research before buying services for places you're not familiar with.

I called again today just because and was taken aback when someone actually answered on the other line. I don't know where they find these people to work for them, but they all seem like air heads with no social and customer service skills. She told me her system was slow and that she couldn't look up my order, but that the supplier was in charge of shipping those items and had sent them last week a list of orders they had already shipped. She was able to find my name and address on that list, and said I should be expecting the items by the end of the week.

I'll keep my fingers crossed that I'll actually receive the items, but I'm not too impressed it took them that long to ship it. The delivery terms should be posted on the deals.

Also, if you're gonna have a a customer support line, SOMEONE NEEDS TO PICK UP THE PHONE! If you're gonna ask that customers leave a message and they will return your call shortly, then DO! It's very frustrating to email several times in four weeks and never hear back, call and leave several messages and never get a call back!