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Crypto.comReviews 141

1.1

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Crypto.com Reviews Summary

Crypto.com has a rating of 1.1 stars from 141 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Crypto.com most frequently mention customer service, bank account and similar situation. Crypto.com ranks 390th among Currency Trading sites.

service
91
value
83
quality
88
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Nepal
1 review
0 helpful votes
Follow Pamela D.
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It's really saddened to hear that these people are targeting others. I had a similar experience with them and lost so much, but i was able to recover my funds after finding information about " W w w. Solve̲nRe̲Me̲dY. TecH "
It's important for us all to be vigilant and to continue reporting these incidents.

Date of experience: January 30, 2026
Texas
1 review
0 helpful votes
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After requesting a withdrawal, my account was suddenly restricted without warning.
Edenbury Legal analyzed the situation and pushed for transparency and resolution.
Customer support blamed internal reviews but refused to provide timelines or details.
Emails went unanswered, and live chat agents disconnected mid-conversation.
The lack of communication caused serious anxiety and financial strain.
Following Edenbury Legal's involvement, the restriction was lifted and my funds were released.

Date of experience: October 22, 2025
Singapore
1 review
0 helpful votes
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SCAMMERS BEWARE!
December 6, 2025

I had an incredibly frustrating experience when a previous investment platform suddenly froze my funds and ignored all my inquiries. The situation left me feeling helpless and stressed. I reached out to Advisure Limited, and their team provided expert guidance and a structured plan to recover my money. They were professional, transparent, and communicative every step of the way, keeping me updated and answering all my questions. Thanks to their support, my funds were fully recovered, and I was able to move forward without worry. I cannot recommend them highly enough for anyone facing similar financial difficulties.

Date of experience: November 30, 2025
Canada
1 review
0 helpful votes
Follow Shelley A.
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I have seen many untrustworthy exchanges, but this one is the absolute worst. Not only are they incompetent, they are criminals. They encourage you to trade or store cryptocurrency on their platform and promise that it is safe. But when it comes time to withdraw your crypto from their platform, they will restrict your withdrawal due to suspicious activity and ask for documents to prove that you are not a scammer and after you provide all the documents they asked for, they will give you a half-hearted response that does not solve your problem and then completely ignore you when you continue to write to them. It's really terrible...
UPDATE:
By stroke of luck, I recently managed to get my money back from them with the help of a professional recovery agency that specializes in helping victims get their money back from fraudulent companies. I've been blessed to find a way out of this horrific situation. If you've also been scammed and need help, contact me by email, and I'll share more details about the steps I took to recover my funds from them. My email is on my profile.

Date of experience: November 8, 2025
GB
4 reviews
2 helpful votes
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Unending nightmare
November 16, 2025

Few years ago, while in Asia (but still a UK tax resident), I opened an account with Crypto.com with a local sim but since being back in the UK jurisdiction with a UK sim, I am unable to manage it.
I contacted Crypto.com and was told that I had to open an account with my new number in the UK to have the balance sent to it.
As they did not respond to my request to close the account, I opened a Crypto.com account but on Nov 1 2025 was told they couldn't do the transfer cause my old account was actually on their Crypto Exchange, a different platform, and I had to open an account there.
I did that and contacted them 3 days later just to be asked if I wanted to have my assets transferred to their Crypto or Exchange platform (different person, different rules...), then after explaining everything again, I was told that, sure, they'd work on it and update me in the chat, which would be left opened in the app.
On Nov 7 I found out that, instead, the chat was closed and nothing done, so I started again the whole process, ending with the same assurance of working on it and update me in the open chat.
On Nov 8 I checked the chat to find out that ( surprise surprise!), it had been closed again and nothing done, so I had to redo everything again, this time however I was being very rude because I was furious. Of course now I will have no choice but to refer the matter to the FCA, unless I want spend the rest of my life chatting with these liers.
From the date of the first chat, I had a total of 7 chats and they just kept telling me lies, closing the issue and do nothing. Not to bore the readers, I left out all the time wasted because of their bugs in their apps, not to mention the stress and frustration, otherwise I could have written a novel.

Date of experience: November 10, 2025
California
3 reviews
0 helpful votes
Follow Jamie C.
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I had a very stressful experience with Crypto.com when I tried to withdraw over $88,000 (eighty-eight thousand dollars) from my account. The transaction got stuck without any proper explanation, and every time I contacted their support, I received the same automated responses that didn't solve anything. Days passed with no progress, and I began to feel helpless as my funds remained locked.

Eventually, I reached out to ALLP.UK, who reviewed my situation and guided me through the entire process until I was finally able to recover my funds. Their professionalism and responsiveness made a huge difference. I'm grateful for their help, but I've completely lost confidence in Crypto.com's reliability and the way they handle customer support when serious issues arise.

Date of experience: September 28, 2025
New York
1 review
1 helpful vote
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I got scammed.
October 30, 2025

I was really bummed out when I thought my money was gone for good, but Taurusinvestigation. Org totally turned things around for me. They were super professional and actually listened to what I needed, which was a nice change. I felt like they genuinely cared about getting my funds back, and that meant a lot. One of the best parts? They didn't charge me upfront. They made sure everything was sorted out before bringing up fees, which was really cool. I didn't expect such solid service and attention to detail. If you're in a jam like I was, give them a try. They might just surprise you like they did for me.

Date of experience: October 21, 2025
District of Columbia
1 review
1 helpful vote
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Shared Experience
October 7, 2025

"If it were feasible, I would grade this condition because I am currently unable to access my funds because they have refused to release them. It looks like a pyramid or Ponzi scheme. I strongly discourage such behavior. This team helped me recover about €250,000 while I was on the edge of bankruptcy. If you truly want your money back, I would suggest that you reach out to them on whtspp whtspp {+1}~{760}~{3616}

Date of experience: October 1, 2025
Egypt
1 review
5 helpful votes
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I was scam via crypto.com
September 15, 2025

I had a very significant loss of $322,800 in crypto asset due to an investment scam. I highly recommend anyone who has fallen victim to a similar situation to reach out to Rain for reliable assistance and recovery support Whats4pp {+1}{206}{488}~{4073

Date of experience: August 12, 2025
France
3 reviews
3 helpful votes
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I changed my opinion when they paid me at the beginning and I thought it was a good company - they answered emails and answered in the chat - but be careful. They only pay at the beginning until they gained my confidence and got me to invest more. Then they stop paying and they do not answer emails or chat, it is a big SCAM. R*E^C(O)V-C*A P! T^A*L eventually got me a refund of my losses, they're definitely worth looking up.

Date of experience: July 20, 2025
New Jersey
1 review
1 helpful vote
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Attention!
August 12, 2025

Do you have any pending deals with them? You may be eligible for a settlement. Speak with a consultant now and file a motion against them, details: díśtmøñtêćh. çöm

Date of experience: April 23, 2025
Austria
1 review
0 helpful votes
Follow Joseph G.
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I firmly alert against drawing in with them, as my experience proposes they work as a scam organization. Be careful about any contribution, as it might bring about monetary misfortune and negative outcomes. I've gotten my cash back and that was just way I could go about it. I found support from. (I Involved THEIR Site URL AS MY PROFILE PICTURE ON THIS Statement INCASE YOU Want Assistance AND Believe Should Connect with THEM). Note: I did this on account of the severe arrangement here and truly I simply need to help whatever number individuals as would be prudent to get their cash back

Date of experience: June 17, 2025
GB
1 review
0 helpful votes
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Had an awful experience with this platform. I tried to make a transaction, and they delayed the process for no reason, causing me to miss a crucial price point. Support was slow and unhelpful, and to top it off, my account was eventually restricted with funds still inside. It is unacceptable from a platform handling people's money. After getting nowhere with their support, I reached out to josefcarter77 via google mail dot com or tËłĒ GR@m and they were able to help me get my funds. It took some time, but they knew what they were doing and kept me updated throughout the process. If you're in a similar situation, I'd highly recommend looking into their services.

Date of experience: January 23, 2025
Michigan
1 review
0 helpful votes
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Crypto is scam
June 15, 2025

Crypto is scam a very big scam I never imagined I'd fall for a scam like this, but here I am — out thousands and feeling lost. They promised huge returns, showed me numbers that looked real, and then vanished with my pension. Reporting to the police was just the first step. It wasn't until I reached out to a small recovery service — something like U[dot]io — that I got my money back. It's been a tough lesson, but if sharing this saves even one person, it's worth it. Stay sharp and don't let the promise of easy money fool you.

Date of experience: May 22, 2025
Michigan
1 review
0 helpful votes
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HELP IS HERE
April 24, 2025

They are a scam site, you invest some money at first, when you are about to withdraw they start asking for different forms of identifications which was not asked at first when making a deposit. They scammed me of over $13k coz i sold most of my stuffs to invest in them. Thankfully, a friend introduced me to the people on my dp and they helped me get my money back through legal means and quite some paperworks tho lol, but it was worth it so i recommend them.

Date of experience: February 25, 2025
GB
5 reviews
0 helpful votes
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Unreliable
March 27, 2025

One has to be careful with the brokers on the internet now, i was scammed by a binary trader. I invested $14,000 which I lost, I couldn't make a withdrawal and I slowly lost access to my trade account for a month, I was very frustrated and depressed. After few months, I met Alex Walter a recovery expert that works in affiliation with the Federal Bureau of Investigation (FBI). He worked me through the process of getting my money back and all the extra bonus which I got during my trading. He can be of help to anyone who has a similar situation. You can contact him via Alexwalterfxhelp at email dot com

Date of experience: August 15, 2024
Missouri
2 reviews
0 helpful votes
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Crypto.con
February 22, 2025

I made an instant deposit into Crypto.com, and while the deposit reflected immediately—allowing me to buy crypto right away—I quickly learned there was a catch. When I tried to transfer the crypto to another platform, I was informed that there was a hold on the deposit, even though the funds had already been withdrawn from my bank account.

Customer service told me there was a seven-day hold, which I wasn't happy about, but I decided to wait it out. After seven days, I attempted to transfer the funds again, only to be told that the hold actually starts one day after the deposit—making it an eight-day wait. Then, when I tried again, I was informed that it wasn't just seven days but seven business days. Since I had deposited the money on a Friday, the weekends didn't count, extending the hold to a total of 12 days.

Date of experience: February 22, 2025
Georgia
1 review
0 helpful votes
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Crypto.com has potential but beware of the pitfalls. For those who've faced the darker side of this platform, ReclaimDC might just be the light at the end of the tunnel. Remember, your crypto journey shouldn't end in despair; there are people out there ready to help you fight back.

Date of experience: January 8, 2025
Canada
1 review
0 helpful votes
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NEVER EVER deal with Crypto.com...and I mean it! Don't download it if (you haven't done it). Don't install it! (If you have downloaded it) Don't sign up! (If you have installed it) They will restrict your account based on whatever reason to prevent you from withdrawing your cryptoassets and/or your fiat money. I am struggling big time with them, while they keep mocking at me with generic replies as "your case is in progress", "we have escalated your case", etc, but nothing happens. Avoid it!

Date of experience: February 5, 2025
Australia
2 reviews
2 helpful votes
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Stay awayyy
February 1, 2025

Be wary of investment scams—they often promise guaranteed profits with minimal risk but can result in significant financial losses. Always research thoroughly, verify the legitimacy of any company, and never share personal or financial details without proper verification. Stay informed, stay cautious, and protect your hard-earned money.

Date of experience: January 1, 2025