Business Activity History

Explore Cover & All UK’s activity history of how they earned their SmartCustomer rating in the last 12 months. Get an unfiltered look at their platform policy compliance, discover where their reviews come from, and see how they manage their customer feedback.

Claimed business profile
Jun 11, 2020
Paying business account
Yes
Actively collects reviews
14,343
Review invitations sent in last 12 months
Policy violations
0
In last 12 months

Review Collection

Review sources

Where reviews came from in the last 12 months.

No Invitation
00%
Automated Invitation
94991.8%
Manual Invitation
858.2%
Unconfirmed Invitation
00%

Review verification

The share of reviews confirmed based on how it was collected.

Not verified
858.2%
Verified by proof of purchase
00%
Verified by customer email
94991.8%
Time period:

Rating distribution over time

Monthly review volume by star rating. Use the filters to analyze by source or verification status.

Filter by:
1 Star
2 Stars
3 Stars
4 Stars
5 Stars

Rating over time

How Cover & All UK’s SmartCustomer rating has shifted month by month. Filter by review source or verification type to see what’s driving the trend.

Filter by:
Overall
Automated invitation
Manual invitation

Response Rate

How actively this business engages with customer reviews in the last 12 months.

  • Responds to reviews within 0 days.
  • Responds to 98.6% of their reviews.
  • Responds to 95.5% positive reviews, 4.5% negative reviews.

Review Reporting & Removals

Reviewers and businesses can report reviews that appear fake, abusive, conflicted, or otherwise in violation of our Review Integrity Policy. SmartCustomer evaluates each report independently and may request additional information from the reviewer or the business. Reviews are only removed if they are found to be in clear violation of the policy. Businesses where false play is identified will receive a formal policy violation. The data below reflects reports submitted in the last 12 months.

Reported by Cover & All UK

Cover & All UK reported 83 reviews for removal.

Reviews that did not violate SmartCustomer guidelines:
10 (12%)

These reviews are kept published on SmartCustomer, and the reports are rejected.

Reviews that did violate SmartCustomer guidelines:
73 (88%)

These reviews are removed from SmartCustomer, and the reports are accepted.