Business Activity History

Explore Covers & All Canada’s activity history of how they earned their SmartCustomer rating in the last 12 months. Get an unfiltered look at their platform policy compliance, discover where their reviews come from, and see how they manage their customer feedback.

Claimed business profile
Jun 11, 2020
Paying business account
Yes
Actively collects reviews
6,480
Review invitations sent in last 12 months
Policy violations
0
In last 12 months

Review Collection

Review sources

Where reviews came from in the last 12 months.

No Invitation
30.5%
Automated Invitation
61693.1%
Manual Invitation
436.5%
Unconfirmed Invitation
00%

Review verification

The share of reviews confirmed based on how it was collected.

Not verified
446.7%
Verified by proof of purchase
20.3%
Verified by customer email
61693.1%
Time period:

Rating distribution over time

Monthly review volume by star rating. Use the filters to analyze by source or verification status.

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1 Star
2 Stars
3 Stars
4 Stars
5 Stars

Rating over time

How Covers & All Canada’s SmartCustomer rating has shifted month by month. Filter by review source or verification type to see what’s driving the trend.

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Overall
No invitation
Automated invitation
Manual invitation

Response Rate

How actively this business engages with customer reviews in the last 12 months.

  • Responds to reviews within 0 days.
  • Responds to 97.7% of their reviews.
  • Responds to 96.3% positive reviews, 3.7% negative reviews.

Review Reporting & Removals

Reviewers and businesses can report reviews that appear fake, abusive, conflicted, or otherwise in violation of our Review Integrity Policy. SmartCustomer evaluates each report independently and may request additional information from the reviewer or the business. Reviews are only removed if they are found to be in clear violation of the policy. Businesses where false play is identified will receive a formal policy violation. The data below reflects reports submitted in the last 12 months.

Reported by Covers & All Canada

Covers & All Canada reported 67 reviews for removal.

Reviews that did not violate SmartCustomer guidelines:
11 (16.4%)

These reviews are kept published on SmartCustomer, and the reports are rejected.

Reviews that did violate SmartCustomer guidelines:
56 (83.6%)

These reviews are removed from SmartCustomer, and the reports are accepted.