CostPlus Drugs

I haven't had a need to reach out to their customer support, so I can't comment on how responsive they are. However, the price of the specialty prescription that I have to take on a daily basis is really cheap here. I can get a 90 day supply of the generic stuff for $70, whereas a 90 day supply at a retail pharmacy would be around $1000. I don't even bother using my health insurance, since the specialty drug pricing with that is more than what I pay out of pocket here.

If I could give zero stars I would. On 9/13/22 I logged in to order my one life medication and
Could not order because my prescription manager said it was being filled when it wasn't. I
Couldn't locate a number to call so I called the number for providers and selected the option for
Patients. I spent 30 minutes on hold. I finally opted for a call back and never received one.

Next, I emailed from the contact us form on the costplusdrugs website. Someone responded by
Email 10 days after I, desperate to get my essential medication, contacted the company through
Its Facebook page. The person I messaged with on Facebook was helpful. The person who
Finally responded in email on September 23,2022 told me my medications had been delivered.
Duh.

Two days after I got my prescription manager straightened out and ordered all my available
Medications, my phone rang one time and stopped. The number was from True Pill. The person
On Facebook said the caller couldn't reach me and left voicemail. This is not true. The caller
Didn't leave voicemail. I can't speak with someone who terminates the call before I can answer. I
Guess the person had to show proof s/he called; however, there was no intent to speak with me.

Since True Pill and Marc Cuban Cost Plus Drugs are not interested in providing customer service
And have made it so difficult for customers to reach anyone for support, I am taking steps to
Move my medications elsewhere where customer support is provided.
L was almost out of a life medication when I needed to place my order. By the time I could
Finally order it, I had 2 pills left. My order finally shipped 7 days after I placed it. I had to get a
Prescription for a local pharmacy for 5 pills to prevent my system from shutting down while I
Waited for my order to arrive. No money saved since I had to pay for the 5 pills.

This is the worst customer service I have ever experienced. I wanted to give a new company a chance, but made a huge mistake in doing so.

I've been a customer of Mark Cuban's Pharmacy for a couple of years, their pricing is great but their customer service (if you can talk with someone is TERRIBLE.
I had my doctor's office send in a refill prescription for me, I went to Costplus website under pharmacy manager and they're not showing a reorder. I called my doctor's office and they again sent in another order. I again went to Costplus website to see if it's there, NOTHING.
I found a phone number of Costplus/Trupill, and they stated that they had received the order but did not state that it was for the Genic brand, so they did NOTHING. They don't advise the customer that there's a problem, they don't advise the doctor's office that there is a problem. All their customer service could say that I'm sorry, I'm sorry but when you're dealing with a patient's life without their medications,, SORRY DOESN'T CUT IT!
They act like we did not receive anything!. DON'T THEY KNOW THAT THERE HOLDING THE PATIENT LIFE IN THEIR HAND by not acknowledging there's a problem before the Patient is completely out of their medications.
This is not the way a company should be run, especially a company that Mark Cuban has an interest in. I'm totally and completely upset with this situation!

A few months ago this site created a lot of buzz. It was supposed to be a place to save huge amounts on prescription meds. Who wouldn't like that, right?

Don't waste your time. The med I needed did not arrive--in fact, was not shipped--in the time frame promised. After waiting 2 more days and still no shipment made, I requested a refund. Both times I got an auto-response with the same generic nonsense--telling me to be sure I had placed my order properly. There was no reference to my cancellation request or refund. There is no phone number to call, so no personal service. All contact has to be made through a over-simple web form.

This site is a hoax and is dangerous as a healthcare site, when people's lives depend on their medications. Cannot recommend.