Costco.ca

Do not order an appliance on line from Costco at least a microwave. I had a bad experience very disappointed twice they sent me a damaged one I do not think they are even new seems like returns. They do not even smell new in the box. Even though Costco states it is a second party I bought it through Costco on line they should still be responsible

I have been a member of Costco for many years and have never had any issues with any of the products until today, giving them 4 stars.
Today was an exception and great disappointment to my wife and me. We always by our ground beef at Costco and today was no different, I waited at the meat counter until the brought out the ground beef, took my pack and off we went to continue shopping.
When my wife started to use the ground beef bought today, she noticed there was a difference in the texture of the ground beef and slight discoloration, she decided to check the best before date and discovered that the date packaged was December 11,2022, best before date was December 12,2022 which was more than convincing that they mixed in ground beef from the other day with fresh ground beef from today.
It's not like things aren't costly enough with prices souring through the roof, we now have to check Costco and their meat department for quality and making sure we don't get blindsided by an experience like this. Has inflation impacted Costco that they have to recycle meat products and how long have they been doing this and getting away with it.
We will have to start paying closer attention to what we buy at Costco as I would strongly recommend everyone does after our experience.

I have an executive membership for a number of years and had a points refund check for only $20 last year. Costco refused to refund me $40 as was promised for the reason membership is expired. They also refuse to sign me as a new member as 18 month is not passed yet. I am not willing to spend 5k a year in this store as parking is always busy long lines at the cash and prices are raised more than most grocery stores. I dont think it is worth to me to be a member at costco or waste time to go there.

I have been satisfied overall but recently had a worrisome experience. We refused a delivery due to outside damage of the container for a chair. I called 4 weeks later and the first question was had we requestd a refund. Seems like no refund is processed unless requested. I know some people never check bills or do not follow up on returns,. This policy could mean millions in clear revenue for Costco. Come on! If you have a return you know which order. Process the refund!

Zero stars wasn't an option. Purchased 2 living room chairs online which were delivered without warning to my driveway at the beginning of Aril. Left outside (thank goodness it didn't rain). When we tried to put the legs on one of the chairs it would not screw in fully nor unscrew. We decided the quality was poor and arranged to return the chairs to Costco. They use a carrier named Day & Ross.
This is where the nightmare begins. It is now May 19th and we still have no resolve to the pick up.
Have spent so much time wasted on the phone and on hold while Costco blames Day N Ross Carrier and they blame Costco. Famous line "we are escalating this to a supervisor" or "a supervisor will call you". Guess what? No supervisor has called and I am beyond frustrated with the lack of customer care both companies display! I don't trust them and I will never order anything online that needs to be delivered again from Costco! Zero customer service, zero cares given, and nothing but passing the customer off with lies and false promises. Save yourself the aggravation and shop where customers are valued and appreciated! Thanks for NOTHING - lesson learned! End of rant from completely dissatisfied Costco customer! Reference Order #*******

COSCTCO DOES NOT CARE ABOUT THE SAFETY OF SENIORS OR THE IMMUNOCOMPROMISED.
E-mail sent by me to Costco:
I am disabled and I am immunocompromised. I wrote yesterday to express my concerns with an upcoming appliance delivery through Metro to Home. I requested that for my safety the delivery personnel be fully vaccinated. Metro to Home refused to comply and Costco refused to take responsibility. Costco has the absolute power to demand that subcontractors ask their employees their vaccination status, and if refused, find another company who is willing to respect the health and safety of Costco's customers.
And it is their LEGAL DUTY TO ACCOMMODATE the disabled and immunocompromised. I was not accommodated.
Someone from Costco phoned me that afternoon to discuss the situation. She spouted a number of platitude's and mentioned more than once that Costco closely follows the recommendations of Health Canada. I disagree.
One of the two gentlemen delivering my dishwasher was wearing a single cloth mask.
Dr. Tam, Canada's chief public health officer, advises against cloth face masks in the face of the new omnicron variant, "Tam said it is time to ditch the cloth masks. They are not going to protect you against Omicron." https://www.cbc.ca/.../tam-omicron-more-restrictions... Dr. Juni, Ontario's science advisory table, agrees.
I am not writing for the purpose of getting the delivery people in trouble. They were respectful and donned two medical masks each that I provided. I blame Metro to Home for not providing these young men proper protection, for their safety and mine. And I blame Costco, who thinks that by subcontracting out deliveries they can wash their hands of any responsibility. Well, they can't. It is absolutely their responsibility to ensure that EVERYONE working in any and all capacity for them is properly trained in covid safety and provided with the proper protection for their workers and their customers, especially the most vulnerable ones!

I ordered laptop from Costco. Ca they…

I ordered laptop from Costco. Ca they asked to verify my shipping address thru my banking institution, one day before delivery date Costco. Ca i received email that my order was cancelled. What a surprise?
They did not send email, try to contact. They just cancelled my order.
I think would be fair to say, this is very unprofessional
And ignorant.
To confirm there is my order number *******

Would never recommended Costco.ca
Thanks for nothing Costco.ca

After years of great product, great service and great prices, recent and still active (I hope) attempts to purchase a freezer from Costco.ca have failed. I have been assured they will soon return the $1839. 99 billed to my credit card. This process, which I thought was a simple purchase and delivery started seven weeks ago and has consumed many hours and yet resulted in no functioning freezer delivery. The first freezer seemed to disappear, but it is hard to confirm as the cartage company doesn't report tracking beyond picking up the item. After emails and phone calls weren't returned by the cartage company I contacted Costco. They required a photograph of the missing item to proceed. More phone calls, emails and lots of time had that sorted out and the first freezer arrived damaged quite badly on the front. It was returned, and I ordered a second unit. We received a call a week ago, it was going to be delivered the following day. We waited at home... the first day... the second day. We still have received no further information from the delivery people on the missing freezer. Nothing. During the second day I emailed Costco and was told to contact the local delivery people to refuse the order. At no time did anyone, anywhere give me the details of who would deliver the item, their phone number or any way to contact them. Days, lots of time, a couple of phone calls and emails later I have been promised a refund that could be as quick as ten days. Every phone call was handled by a very pleasant person and that's lovely, (albeit a couple didn't seem to have any effect) but it will be more than two months before the money I allocated for purchasing a freezer required for the safe storage of food is available to buy a freezer from a more dependable source. Costco, it's been wonderful but it's over.

Just received my 3.00ctw diamond vs2 eternity band from costco.ca today and it is simply exquisite! I've never purchased diamonds from costco before but have heard rave reviews about them being appraised for much higher, so I decided to give it a go. And boy am I glad I did. The amount of fire radiating from these diamonds is just breathtaking! I highhhhhhly recommend costco.ca for their wide selection of quality goods as well as speedy and reliable shipping. I received my parcel in just 2 days. And the ring was carefully packaged to avoid damage to the fine jewelry piece.