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I suspect the good reviews are written by Corban themselves. They are the worst company I have dealt with in my entire life. Promised a bed on 3 different days. It never arrived. Promised a refund twice, it never arrived... then randomly, the bed pops up, but with no mattress that i ordered. They never answer the phone and when you speak with them, they are rude and unhelpful. I am literally furious with this awful compAny. SERIOUSLY, DO YOURSELF A FAVOUR... AVOID!
My review of this service is nothing short of exemplary. Really slick website with good features and a helpful online chat. Once I had made my decision it took less than two minute to finish the order. Following from that I was sent an email and text the day before delivery and the day of delivery, meaning I knew the item was in transit and then I knew exactly when it would arrive. I ordered a king size bed frame and mattress and both are well worth the money spent. Good quality and great warranty - even more important and fab nights sleep. This service only makes me want to order on the internet more often.
Wanted a daybed and trundle for my daughter to sleep on. Rang the company to check it was in stock and that I'd have it for Christmas. After being assured it was I placed the order and the money was taken out of our account. The bed never came and my my daughter has had to sleep on the floor at Christmas. Despite sending a complaint letter and asking for a refund before Christmas I am still waiting. This company takes your money and then fobs you off. Buyer beware
Fabulous service, low price and delivered in less that 24 hours. I ordered a double bed and mattress - happy to recommend. They did what they said they would do.
Ordered and paid 700for sette did not come until two weeks after date told, as they said it had got lost, still waiting for footstool, it's been 3months, no one calls back boss is never around and the quality is crap already the seats are sagging stay away at all costs,!
This has to be worst company iv dealt with online unbelievable poor. 3 weeks and still waiting for my order to come
One of the worst companies I've ever dealt with. Like others, I have had orders placed, money taken and delivery promised - only to take several days off of work and no delivery.
Their communication is appalling. I had to call them to find out that my delivery wouldn't arrive after taking the time off work. It was clear that they knew there was a problem - so why didn't they call me? Useless company - spend your hard-earned money elsewhere.
I placed my order on the 4. 11. 13 the money came out of my account on the 6. 11. 13! It is now 2. 12. 13 & I still haven't received my item! I've phoned & emailed them, useless customer service team! Been told there is a problem wiv the item, this is why I haven't received it yet! I won't rate this site at all! If it is even a site. I think that there a bunch of cowboys who just steel ur money! Avoid this site 2 avoid disappointment!
Easy experience with helpful staff. Will recommend to other for sure.
I ordered knowing it was out of stock but didn't mind wait 2 weeks as I really wanted it... 2 weeks came and went and in the mean while no email confirmation of order, rang up to be told it was arriving the next day but it didn't then spoke to a lady (think her name was Lydia) and was assured she would ring me back the same day with information from the courier needless to say no phone call. The next day I spoke to the same woman and she couldn't locate the item so said she would ring me back within half an hour I got a text two hours later informing me that my order was cancelled and I would receive a refund in two days. Rather annoyed as the gentleman I spoke to to place the order was fantastic but sadly never got to speak to him again. So stay away once they have ur order they don't give a crap!
I can absolutely recommend this website. I have been dealing with the kindest most genuine customer service manager who has be so very patient with me following a mishap with my recent order. My sofa order was recently delivered to the incorrect address - because I was silly enough to provide the wrong address to my new home. This caused all sorts of panic, not only because the other address was almost five miles away. The gentleman I spoke with reassured me he would sort the situation out and did so - quickly and efficiently. My sofa has now been delivered and I am extremely happy. The delivery was on time and the chap couldn't do enough for me he deserves this recognition.
Very positive experience, my bed arrived in super quick time and it looks fab in my bedroom. Saved some pennies by price checking also. Please customer here.
Ten out of ten rating, very slick delivery and fantastic quality oak - highly recommended retailer.
Happy to recommend this website as my item is great and arrived in less than 24 hours.
Ordered bunk beds from this company for my children after the previous one ordered broke because of a notch in the wood (ps my 3 year old was on it!) New one agreed on the 27th of sept to be sent out and delivered on the 1st. Nothing, called and was told that TNT didnt pick it up and its the couriors fault. Asked for a manager, no one calls back, emails etc. Small claims court (MCOL) here I come. I still dont have the new bed, and they havent sorted a critical element. Stay clear!
Nightmare company to deal with. I echoe some of the the other reviews on hear. Ordered Mobel hidden office unit worth £399 on 23/9 on the basis that they offered 5 day delivery. After several calls to them, and calls that they promised to return but never did, I took a day of work to wait in for the item which never got delivered. They just kept promising it'll be tomorrow... but for Corban direct tomorrow never came. Needless to say I've now cancelled my order in complete frustration.
1.5 months after ordering an expensive £800 table & chairs set for my garden I am still left with 3 faulty chairs. Multiple emails, phone calls (nobody ever calls you back) I am being told its not their problem it's a problem with their supplier! Absolute joke! Deliveries & pick ups never happen when advised & I've been left waiting I'm for this company 3 times with no shows!
Great customer service, that is all i have to say about this company. To me that is the most important thing, i really felt like a vip throughout my order.
I had a really great service from this company recently, my product was fantastic and the delivery extremely reliable. I had a wonderful time chatting to the customer staff also who were super friendly and really honest. Great job.
I order bed from corban direct and sales perosn there guaranteed me that we will receive bed next day. I took day off and didnt receive any bed.
I called them on Monday and cancel my order. Its a total hassle to speak with customer service. Every time you call them you have to give your name, email address, phone number and still no one gets back to you.
Really frustrated company to deal with.
