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Cloudmall Reviews Summary
Cloudmall has 27 customer reviews and ranks 66th in the Department Store category. Common review topics include order.
I placed my order two weeks ago, it passed 1 week and I haven't received any news about it so I decided to email them saying the order number they gave me was impossible to track with it they told me that my products were out of stock and asked me if I wanted to exchange for a baby carriage and I was like:" Is this a joke?" then I said no I don't I just wanted a refund and they said they would issue me a refund. Then I asked me why they didn't tell me it was out of stock without me have to email them ask for informations about my order they said they were really sorry and even gave me a discount code for my next order. Now, one week later they emailed me saying to ignore the last emails because they were a error and that my order is now in stock and they would proceed with the shipment. I mean why wasn't my refund process already running and why playing like that with people money? I'm going to take legal actions!
This online shopping site has the worst customer and I would not recommend anyone to use it. I have been contavting them non stop about the shipping status of my order and I have been blatantly ignored. I did not hesitate to pay for my order so they should not be hesitant to give me an update.
Hi,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
Please kindly note that in some rare cases, the delivery may be delayed due to processing times in your local delivery network, the customs office or due to bad weather. The tracking information of this order will be updated regularly and/or once it arrives in your country.
According to our shipping policy, the exactly shipping time depends on your region to determine the approximate time to delivery.
For more details please check: https://desktop.cloudmall.ai/US/en/faq/logistics-a
We take the security of your personal information very seriously. Therefore, if you have any questions, please contact us at [email protected].
We will work on answering your questions as soon as possible and are ready to help you at any time.
Best regards,
CloudMall Service Team
Its over 2 months since I placed an order with them, I haven't seen the items nor my money. I emailed them several times but I keep receiving the same pre'saved messages as response. Because it presaved it doesn't address your specific issues. And they don't have a contact number. So once you pay your money is gone, no way to track it. From reviews some people are lucky to have their order delivered after months but I'm still hoping I get lucky someday.
Hi,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
Please kindly note that in some rare cases, the delivery may be delayed due to processing times in your local delivery network, the customs office or due to bad weather. The tracking information of this order will be updated regularly and/or once it arrives in your country.
According to our shipping policy, the exactly shipping time depends on your region to determine the approximate time to delivery.
For more details please check: https://desktop.cloudmall.ai/US/en/faq/logistics-a
We take the security of your personal information very seriously. Therefore, if you have any other questions, please contact us at [email protected].
We will work on answering your questions as soon as possible and are ready to help you at any time.
Best regards,
CloudMall Service Team
I placed an order for several items for my daughter and it's months now and I haven't received my order I am unable to track my order and it's constantly saying processing. I have s screen shot of my order and my bank account records
Hi,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
Please kindly note that in some rare cases, the delivery may be delayed due to processing times in your local delivery network, the customs office or due to bad weather. The tracking information of this order will be updated regularly and/or once it arrives in your country.
We are working on improving our delivery network and coverage in order to provide a better shopping experience for our customers.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'ASO' at [email protected] so that we will address your concern in priority.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
CloudMall Service Team
Last week I've received my package, it was pairs of shoes and couples clothes for the Christmas. I was literally surprised by them. With these lovely price and excellent goods? Shoes are high quality and clothes is pretty. Definitely will shop again. By the way, they usually offer so much coupon and deals. Don't miss it!
Hi Milly,
Thank you for taking the time to share your feedback with us.
We are delighted to hear your wonderful review. Thanks for sharing your review with us and the community. We aspire to keep you as one of our most valued customers and we are looking forward to seeing you again.
Don’t hesitate to reach out if you have any more questions, comments, or concerns.
Enjoy your shopping and get more deals on the CloudMall App!
Best Regards,
CloudMall Service Team
I bought dress and didn't get any confirmation email. They took money from my account but not replying on emails and on fb as well. So i am without dress and without money. Never again
Hi,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! Thank you for bringing this to our attention. Due to a high volume of parcels in your local delivery network during the end of year holiday season, it may take some additional time for your package to arrive. Please note that your local delivery provider may not be available for delivery on weekends and holidays. However, we are currently looking into speeding up the delivery time and we hope to resolve it soon to your satisfaction.
We understand your dissatisfaction and we have made note of your feedback to ensure this doesn't happen again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at [email protected]
Best Regards,
CloudMall Service Team
Good seller! I have bought at least 16 items by now and I don't have any complaints. I love this app. My dresses are comfortable. And the shoes which are very light and soft and comfortable to wear. Recommend to all.
Hi,
Thanks for your contact.
We checked it and found that your local post office can not send the parcel to you as the shipping address you provided without the door number.
After chatting through emails, you agreed our solution and got the refund already.
Please note to fill in the door number when you place an order, and please rest assured that CloudMall are always here to offer service.
If you have any more questions, feel free to take a look at our FAQ, or reply back to us at [email protected]
Best regards
CloudMall Customer Service Team