The worst service EVER! I take my kids to Chili's all of the time and we had bad experiences before but the good experiences by far outweighed the bad. But the last time I took my son there we will NEVER return. Not only was the waitress rude but the manager took the cake with winning the prize for unprofessionalism. It started with me ordering a virgin bloody mary and when I got it, it had table salt on the rim. It was nothing but tomato juice and tabasco sauce. I asked for a pickle only and was given three olives which I specifically said not to put in it. When I brought it to the waitresses attention all she said was it was a mix and with attitude offered to show me the bottle. I wish I would have seen it but I declined. The manager then came up and said they have always put salt on the rim of the glass. It should be celery salt - not table salt. As for our appetizer of chips and queso dip the chips were so greasy they were not edible. I asked our waitress if she would eat them and her reply was "No. I didn't serve them to you". Because she didn't serve them does not make it okay. But yet she is the one who gets our tip when we pay the bill. And when the main course of food came my son whom ordered a burger was never asked how he wanted it done so he ended up with an overcooked piece of meat. My steak I ordered was paper thin and also hard as a rock. I swapped out my broccoli for corn and was never asked for the cob or kernels. I got a cob of corn with an over abundance of seasoning on it in one spot only. I expressed my dissatisfaction with the waitress and she did nothing to resolve the situation. With her negativity I showed her one of the overly greasy chips and tossed it on my plate that she was clearing away. The manager came over and yelled at me to not throw food at his waitress. I never threw it at her. He made a HUGE scene in front of all the patrons to NEVER COME BACK and leave the establishment immediately. I have been in the service industry for over 20 years and would never treat a patron like that even if all they wanted was something for free. I go to a restaurant and expect to pay. I would have paid but being humiliated in front of the whole restaurant with the manager yelling at me is where I draw the line. I can deal with the food being bad but how I was treated is uncalled for. The manager told me to pay the bill and leave. I did cross the line and tossed my plate but I refuse to be treated the way we were. After witnessing what we experienced people who were waiting to be seated left. The manager should be setting by example and both him and the waitress lost more business than they earned that night. I will probably still continue to go to Chili's because I love your food - it just won't ever be the Delavan WI location.

I'm editing my review and cutting it because a super long story short this Chili's is the worst chilies grill and bar ever. On multiple occasions had terrible service and was left standing there with no one offering a seat service or anything even though the place was empty not to mention I'm disabled and can barely walk to the bathroom let alone stand there for 10 minutes without getting greeted by anybody or any staff member.

I'm editing my review and cutting it because a super long story short this Chili's is the worst chilies grill and bar ever. On multiple occasions had terrible service and was left standing there

On my chicken enchiladas nothing but bone And ligaments that are simply just not edible and are simply dangerous to even feed to a dog. From the very first bite I took nothing but bone which I have pictures and videos to prove. I was so disgusted that I couldn't eat but my wife didn't want to make a scene or make a big deal out of it so she switched me plates and the funny thing is that the same thing was happening she couldn't even eat them because there was just too much chicken bone and ligament that it was basically a bone and not edible parts of the chicken! Enchilada.

Our waiter kept saying the same inappropriate joke over and over trying to break the ice if you need anything tell my supervisor because I'm hung over

And when he kept bringing our drinks he literally kept sticking his nose to both of our drinks because he couldn't tell which was Dr. pepper and which was diet Pepsi because of the same color and I asked him twice nicely that it's OK we will figure it out his nose will literally touch the rim of the cup and I didn't wanna be rude so I didn't say anything until I got our food so disgusted and so turned off by the whole experience I still have the pictures and videos to prove. The food was just not edible the service was garbage

No Way I would even feed this to my dog it would probably kill her so why serve it to us I think it's because they thought we were cheap and we were ordering cheap stuff from the menu which we are far from and I was simply craving enchiladas didn't even bother to look at the price which I think they were like $10 menu items I think that's why they assumed we were cheap and not going to leave a tip so they gave us what we were paying for and their minds. This was the first time that I did not leave a tip no matter how horrible the service is at any restaurant we go to I always leave 10 to 20% sometimes even more depending on the service but this time I just couldn't and have not return to this Chili's or any Chili's for that matter I hope That they have improved their service since me or I been there I should say.