Where do I even start with what ChecknFly has put me through but I'll keep I as short as possible so other people can stay FAR AWAY FROM THESE SCAMMERS. I'll break it down in points for you.

Purchase of tickets, I bought two tickets off ChecknFly for flights to Australia for me and my partner at £1644.52. After buying our tickets we received a email which highlighted and I quote:

"email is only a 'order acknowledgement'. We have sent your booking to the airlines for obtaining further confirmations. Your travel documents such as e-tickets will be e-mailed to you separately within 24 hours of making the booking online once the necessary confirmations are obtained from the airlines"

For anyone confused this is basically saying we have taken your money but we actually haven't bought your tickets.

After finding out this information I got in contact with the airlines as I started to believe I had been outright scammed as I started to see all the bad reviews highlighting how these scammers operate. While in contact with the airlines they said our names were on the flight but they hadn't received the money.

I then found out that the tickets I purchased where now not available and I would have to pay MORE MONEY on top of what they had already stolen off of me, which yes it is stealing you've taken my money and haven't given me what I was buying.

During all this I had been in contact with ChecknFly through there live chat and also was also in conversation with one of them that was texting me desperately trying to get as much money off me as possible. So ChecknFly don't try and lie about the things I am highlighting I'll just quote what was said from their team down below:

"tickets you have purchased with on the promotional price which is non refundable and non changeable" They never booked the tickets and claimed a refund wouldn't be possible which doesn't make sense because the airlines never had the money so a refund could be easily given.

"for the changes as you know we need rebook the flight with the airlines fare difference of £198.00 with the new seat"
They kept acting like the only way the issue would be solved is that I need to give them more money which is just such a blatant scam. You already scammed me once why would I fall for it a second time?

During the live chat on there website they also said at one point I'd have to pay a cancellation fee which was around £60-£160 I can't really remember as I was panicking during this full ordeal. Plus why would I pay for a cancellation fee for something you never book you bunch of muppets.

They also claim to operate in London but you'll soon realise they all use fake western names and everyone you are in contact with through phone calls has a thick Indian accent which this day in age is always the first sign of something being a scam these days.

After all this had happened they then stopped keeping contact with me after about two hours of trying to resolve this issue which I assume was because they had all went to bed even tho they claim they have a 24/7 helpline (lie to make them seem as a bigger company than what they are).

While they all went to bed I obviously couldn't get to sleep all night freaking out that we had lost the money we spend months saving for to move to Australia to start a new life in cairns, we are a young couple in are early 20s so that money was a lot for us and didn't have a big budget to take a hit like this.

In the morning I phoned them and was in contact with a woman that offered me a full refund or a change of flights. Which is odd because isn't there a cancellation fee and aren't the tickets non fundable or changeable? After about 5 phone calls I finally managed to convince her to give me a full refund and she'd send me a email to confirm that a refund will be happening. I obviously had to phone up again and stay on the line and make her send me the cancellation email and then wait for her to confirm my confirmation email I sent to confirm the refund.

This is the information they had given me about when I should except my refund:

"The transaction amount of £1,644.52 will be voided and refunded to the original payment method. Please anticipate the funds to be credited to your card or account within the next 5-7 business days."

Yeah well that never happened I actually still don't have my refund and I've sent emails explaining this and that they should be able to send me the refund STRAIGHTAWAY because the airline never had the money in the first place, this was their response:

"We're sorry for the inconvenience; I have checked with our concerned team about your payment, and I would like to let you know that your refund has already been processed to the same card from which you initially paid."

In summary don't listen to a word they say they are scamming you and will try keep your money if you don't fight back. I've got all the information I need and have a vail dispute being underway with my bank to get my money back.

I've gather all the other experiences that the unfortunate people have had dealing with ChecknFly and will soon be providing all the evidence that I've gathered to the Trading Standards and the Police.