Chasing-Fireflies

DO NOT ORDER FROM THIS SITE.

Worst customer service. Ordered a costume and a week later it is still processing. Not only are their costumes overpriced but they take your money and you still do not get your purchased item.

I waited 45 minutes for a live person only to be told their system could not confirm if the costume is available for shipment. She could not even cancel my order because she was unsure if it was already shipped. When I asked why I did not get a call or an email to let me know of the situation. She stated, their system waits for the customer to call back to inform them that the item is no longer available.

What kind of service is this? Robbery!

We love chasing fireflies for my daughters- Beautiful dresses and costumes. Everything, however, is overpriced and considering their poor customers service it is not worth buying something expensive that may need to be returned. I only buy items on sale when there is a good promo code. This is a good way to stock up on holiday dresses, costumes, and unique gifts. This has served me well and I am popular at bday parties with personalized capes and pj's, etc.

It's taken 4 months of back and forth with more than one rude customer service representative for them to tell me they don't give store credit to the recipient of a gift. Laurie, a supervisor, told me that they "probably" just put the money back in the card it was purchased on. Thanks for nothing! Now I have to tell the person who gave me the gift that I returned it to check and see if they refunded her! What kind of policy is that?!?!

Give me a break. This is 2017 and it is inexcusable to have a website that doesn't immediately tell you if something you have ordered is not available. I ordered 4 flower girl dresses - and paid for expedited shipping. When the dresses didn't arrive, I had to call, wait 30 mins on hold to be told they were back ordered. I am now once again waiting on hold to see if they came in as they said they would - but of course no one emailed me or called me to say the dresses were there or not. I wouldn't recommend anyone order from this website.

I ordered an item from there cyber Monday sale. Received an email thanking me for my order and that it would ship in about a week. They put a hold on my bank account for the money for quite a while and I just assumed it was withdrawn. When I didn't receive it a few weeks later I called in and was told that their website doesn't update the inventory like it does if you call in the order. They said it was on back order and It would ship out sometime in March. Then I received an email saying the item would ship out on Feb 1st and my account would be charged that day. I don't get paid until the 3rd so I called to request they put the order on hold for a couple of days. The customer service people treated me terribly and said there was nothing they could do. I asked to speak with a manager who said I'm the ONLY person that he has ever heard of this happening to and that there was nothing he could do to help me. Never apologized for anything and made me feel like a bad person because I don't have hundreds of dollars in my bank account at the ready. I cancelled my order and will never be ordering from them again. Beautiful items and marketing but ordering from them sure does bring you back to reality.

Horrible company. We received a gift that did not fit and I contacted customer service to find out if we could return it. They confirmed we could and that we would be issued a store credit to use. I mailed the item back and didnt hear back for 2+ weeks. When i contacted them they said- oh "oops we refunded the purchaser by mistake. Nothing we can do now" For the cost of their items their service stinks- how can you lie to someone like that? Stay away...

I ordered a monogrammed Supergirl cape for my niece on December 5th. It is 15 days later and they still have not shipped it. I have called and emailed their customer service department only to be lied to and given useless tracking numbers. I was most recently told that it was still being monogrammed... 14 days later. Her name has four letters... how hard can this be! I have a horrible feeling I will be making a last minute trip to Toys R Us to keep a little girl from being empty handed. Family Christmas is on New Year's Eve this year and I still don't think the cape will make it. First and last time using this company!

I preferred several items on December 4th for Christmas. After not getting any shipping info, I called 5 days after I ordered, and was told they were in the warehouse with a tracking number and would ship that day. Called the next day, was told the same thing, called the next day, now they weren't shipping until the 12th... a full week after I ordered! Then on Monday the 12th, I received an email stating one of my items was backordered until March?!? Mind you, each of the three times I called, my ENTIRE order was read to me, not once was I told that anything was backordered. By this time I was pretty fed up, so I spoke to a "manager" who was anything but helpful. Basically I was told there was nothing they could do, the website misinformed me that my order was available, and I'd have to pay to return anything because it wasn't "defective." Lesson learned, please do not ever order from this company, they are awful! Still haven't been contacted by upper management about this, even though I was told they would respond in 48 business hours... it's been 5 days.

This company is the absolute worst place I have ever bought from I ordered my daughter red monogramed pajamas to take her to the Polar Express I placed my order on December 1st and was told that they shipped and was given not one but two tracking numbers for my package and was told it was shipping next day air my package is still sitting in the warehouse! All they do is tell you what you want to hear they lie and lie to you and word things very carefully like you have a tracking number yes they assign a tracking number but they cant tell you when your order will ship and when I called them for the 5th time they told me that my order would ship next day air and I would receive my order before this very special occasion which I foolishly believed them! My order is still in the warehouse and will ship next day air once it ships but they cant tell me when that will be now they are saying I should receive them before Christmas I DID NOT ORDER THE PAJAMAS FOR CHRISTMAS I ORDERED THEM FOR A SPECIAL ONCE IN A LIFETIME OCCASION! Now I am leaving for our trip and my daughter doesn't have the pajamas that I ordered! And they WILL NOT REFUND MY MONEY! PLEASE NEVER ORDER FROM THIS COMPANY THEY HAVE HORRIBLE CUSTOMER SERVICE AND LIE TO YOU JUST TO MAKE MONEY!

I just tried 4-5 times to order some things from this company. The site was totally messed up both last night and then again this morning. When I called to place the order, half of my items disappeared out of my cart. I asked for free shipping because not only did I deserve something extra for the hours I wasted, but I was going to have to place 2 orders since I couldn't seem to get all the items in the same order. The first woman was very nice but then passed me to Nita. She denied that there was anything wrong (I am a liar?)and said she couldn't put two discounts together. She wasn't apologetic and just denied anything was happening, although I have a brand new computer and I told her it was NOT my computer. I thought I liked this company, but never again. When I looked on Facebook, there were others saying the same thing. They need to train Nita better and keep track of what people are saying on the social media instead of just flexing verbal muscles and calling me a liar. They need to make concessions when people have spent so much time trying to spend money on their site. I have never had such terrible customer service from any company. Nita may feel that she deserves a feather in her cap for stopping anyone from giving me an extra $17, but I do wonder if the people at the top realize that a small concession could have given them a customer that would have spent far more than the $17.

I ordered a pair of PJ's for myself and my son a month ago. When I ordered them, they're website had a 3-day lead time, so I figured, if they ship in the next 3-5 days, I'll get them no problem. But I have since got an e-mail every 2 or 3 days saying the ship date has been pushed back another few days due to availability. Finally, I recieved an e-mail today saying that his won't ship until the end of this month. They're intended for a gift, and the current ship date is now past the date I was intending to gift them. I canceled my order, I really didn't have any issues with that process, thankfully.

HOWEVER, mine had shipped, and I had received them, and since they have a no-return policy on their personalized items, I tried them on this afternoon. I am 5'5, ~120 pounds, I ordered an extra small, following their sizing chart. They were still ENORMOUS. I'm sorry I don't want the waist of my pants directly beneath my bust, and the hem still dragged the floor. I triple checked the tag to make sure, definitely still had an XS sewn in there. The shirt - well, it looks like I went shopping in the Big and Tall section and decided to get my name embroidered on the pocket. The flannel is paper thin, on top of all of that.

All this too say, these pajamas were way too pricey to wait more than a month to get them shipped, and then for the ones I did recieve to be completely useless, unless of course I decide to start a fire.

This site for kids unique high quality clothing has the most incredible Halloween costumes available for kids. Oh yes, the clothes, shoes and accessories are to die for as well. If you're looking for something extremely special, like a Communion dress or wedding flower girl/ring bearer clothing OR you're just an over indulging mom or gram like myself, this is where you need to shop. Prices are commenserate with the highest quality but they also always have great items on sale too. I will often grab a summer dress, size it up & purchase it in Fall or Winter when it's on sale. Everytime I've bit the bullet & payed full price for something my granddaughter must have, I'm never disappointed. Heirloom quality communion dresses. Bought one for my daughter yrs. Ago and it's SO special, my granddaughter is now wearing it after two great nieces wore it AND each time it was the dress everyone noticed, talked about & asked where it was purchased. If you're buying a gift & having it sent directly from there, the recipient will be impressed at how it arrives. Even their packaging is elegant. My granddaughter was caught wearing an outfit & shoes that Suri Cruise had on in a celebrity mag! We loved it. What a fun site & customer svc. Is top notch.