Subject: Car service
First name: John
Last name: Keyes
Email address: *******@yahoo.com
Comments: Canadian Tire Complaint 1735 Pickering Pkwy, Pickering, ON L1V 7C7 I brought my car into Canadian tire April 20th 2022, I told them while driving on the 401 there is a loud noise (humming) coming from the front of the car. I was told let us test it and we will let you know. I waited in the store for around a ½ hour and went back to the counter. The person behind the counter told me we need to change both wheel bearings and the front drive axles. I agreed and was told this is around 1,027.00 dollars. Around 3 hours later they call my house telling me the car is fixed and I can pick it up. When I got there the person at the counter told me they didn't call me and that the car is not ready yet. I showed them the time and # they phoned me from, but they continued to say they didn't call I explained to them I wouldn't have walked over without that call. In any case I asked when it will be ready. They said let me check, from my point of view into the work area I could see my car in front of their exit from the counter, The person went out to check with the Mechanic and came back and said it could be awhile, I said OK I'll wait as it was raining hard outside and I couldn't walk home. At the same time I saw the Mechanic move my car to bring it to the lift and then lifted the car, when I saw that I went and waited in their waiting room. Around ½ hour later they asked me to have a look at my car and then told me the power steering was not working. I was confused then and asked how could be because I saw the Mechanic move the car to the lift without complaining about the power steering, so what your trying to tell me it broke by its self while on the lift, all I got was a shrug of the shoulder. At this point they offered me a lift home and that they will let me know about the power steering. A Little before 8PM the called and told me they have to replace the power steering pump as it was broken. At this point I said OK go ahead and change it, this brought the total to 1.292.84 which I paid. Today (March 5th 2022) was the first time I had the opportunity to get on the 401. I have to assume now that Canadian Tire Mechanic's work on a trial and error diagnostic plan. First the assumed it was the bearings and the front drive axles. I can tell you I am getting the same noise from the front end of the car while on the 401. After spending 1,292.84 I still have the same problem (loud humming) from the front of my car. If I went back to Canadian tire I wonder what trial and error diagnostic plan they would come up with. Canadian Tire as a whole have lost me as a good customer I would think over the years living in Pickering I have spent 1000's of dollars at Canadian Tire and was always a happy customer. Now the sloppy work from the service desk has cost Canadian Tire a good customer. John Keyes
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Second Post
Good Afternoon
To whom it may concern

After receiving a quick response from Canadian Tire Corporate Customer Relations (see complaint below) the service dept. at 1735 Pickering Parkway called me and asked me to bring my car in again for them to have another chance to look for the problem. I brought my car in again and left it with them. They then gave me a call around 2 hours later and told me they don't hear any noise from the front end of my car. I said let me take out one of your mechanics and I'll show them that their wrong that the car has a load noise from the front end, (As a side bar I started to have a problem with the clutch now, It was working fine when I brought them back the car.) Anyway I proved to them that the car was in fact making a noise from the front end. The mechanic that was with me said when they took it out there was a lot of noise from the 401 and maybe that's why they missed it. OK I can buy that excuse, they told me that maybe it's the transmission now, and for me to drive it around to see if it gets worse. It certainly looks like trial and error diagnostic to me. I went back and told them I can't drive it because now the clutch doesn't work. They then told me without inspecting the car that it's the clutch and it could take 2 days to fix. This was the 10th of May today is the 12th and I phoned them to ask can I pickup my car. The gentleman that answered said let me check, he came back on line and told me they don't have the parts and they will call me when they do. I asked him what parts are they looking for and he said the complete clutch I asked is he sure it's the clutch and not a cylinder or maybe the hydraulic system or maybe just needs adjustments. I never got a good answer for my question. I brought my car in on April 26th and my complaint was a load humming noise coming from the front end of the car.

Two wheel bearings, front drive axles, a Power steering pump and now a possible new clutch later and I still don't have my car on the 12th of May and I still have the humming noise. Please can you look into this for me, as a senior I need my car. I don't know what your procedures are, should I only go through BBB or is this email the right way to get action on my complaint. It's been 4 days now.
Thank you
John Keyes

On a weekend a few months ago, my wife and I were running an errand and while driving into #Cochrane, AB from #Calgary, #AB our vehicle had mechanical issues. With nothing much open due to restrictions, and the day of the week, we were able to locate a #CanadianTire #servicecenter a few blocks away and slowly drove it there. It was overheating and I noticed a belt hanging under the undercarriage so assumed it to be a minor fix by replacing the belt; I have zero mechanical aptitudes and know from past friends' experiences long long ago that I should not have gone to #CandianTireServiceCenter for #autorepair but I figured their ability and reputation would have gotten better in the last 10-20 years. #WOW, was I wrong!
The quote that I had in order for it to be fixed was about $925 (yikes, but what am I to do?!), on pick-up it was about $945 because a "part was forgotten to be added" (fine). Now the #FUN part, as I was on the highway coming back into Calgary (thankfully alone) while passing a semi-truck, my vehicle's hood popped up and started rumbling as if it was going to open! #peepee #poopoo My choice if it had opened is either to crash into the massive truck on my right or the ditch that divides the highway on my left. I was able to slow down and get over to the side of the road safely but I am sure that I turned 3 shades of white and literally have not been so scared driving in my 25 years of doing so. I pushed down the hood which sounded like it was locked and continued just outside of the city limits. As I approached the speed limit inside the city limits, again the hood popped open and I then had to get over 3 lanes of traffic to get to #safety. I opened the hood and slammed it down, and then checked it again. It was noticed by me that the hood was not locking at all.
I called the store and blasted them, I was shaking so bad … I was actually calmer when I went through a #surprise open-heart surgery 3-years ago; MY mechanical valve was working overtime! The end result from the calls and then me following up with them an hour later was that they had me towed to the closest CT location (in Calgary) who assessed that a bar over the radiator was not secured properly at the first #repairshop who caused this issue (written on my service receipt) … so the prior mechanic did #faultywork. I was back and forth with CT's home office who offered me ½ of my bill as compensation. Oh, they also covered the < $200 towing bill which was nice of them. Again, wow. This is #myworth for the #mentalstress I have nearly every time I want to drive because it pops in my head?
So, do you think there should be any #compensation? (fyi - I rejected the $450 because my #time and #turmoil are worth more than that, and now they've retracted the offer) If you think there should be compensation, what do you think it should be?
#pleaseshare #whatisyouropinion #wwyd #badbusiness #businessfails #customerservicefails