CanadaComputersReviews 39

My partner purchased a battery from Canada's Computers on Dorval Road near Oakville. Both the box and the battery were visibly damaged. The damage was significant and looked like it had fallen from a high shelf. It never should have been sold.
My partner brought it back within a week, well within any reasonable timeframe, but the staff refused to honor a return. They did inspect it, but then shrugged it off and insisted it could not be returned. They sent it to the manufacturer, who confirmed it was not their fault, which was obvious from the condition of the product.
The staff then said it was not the store's fault either. When I asked, "So are you blaming us?" they said they were not blaming us, yet they also refused to take responsibility themselves. This left us in a situation where no one was accountable for selling a clearly damaged item and the store would not apply their own return policy. Their confusing tactics of customer service has caused me to raise my voice and even insult them. No customer should ever feel the need to do this at a store.
Instead of resolving what should have been a straightforward issue, they made it unnecessarily confusing and difficult. Selling a damaged product and refusing to take ownership of the problem is unacceptable. I would strongly caution others before purchasing from this location.

I had a worst experience with Canada Computer store which is located on College st. Near Spadina st. They lied and steal and provide misleading information. When I bought the computer, it was missing a cable and they did not care. Also, they provided me a wrong cable. They do not care for their customers. Also, one of my friend apply to work at Canada computer store. He go the job. A week leater, my buddy called and was told he did not get the job. That is not nice and low. The staffs are dishonest and uncaring.

Tried buying a SSD bracket today in their store at Richmond, BC. Went in and ask if they have the stock and was told no. I checked online for their inventory and turned out they do have 1 stock. Went in again after a few minutes and showing one of their employee the online inventory and at this point, things started went south. This particular employee started to get very impolite and instead of being professional, this employee repeatedly saying that I am confused and don't know anything about my pc in a condescending manner. Later on while I was chatting with their store manager (mind you their store manager and the other employee on site whose name is Peter I believe, were actually nice and patient), this particular employee was still loudly speaking from the other side of the store "you don't know anything about your pc". Is such a way of treating a customer acceptable to Canada computer? Instead of staying professional and answering your customer's genuine question about a product, this employee went out of the way and repeatedly accused the customer "confused"; "not knowing your pc at all". Yes you did not see it wrong - repeatedly for like >20 times and even very loudly across the store. I am aware that CC has a not-so-good reputation for customer service with regards to online shopping but this is a really a new low for their in-store experience. For this particular store, it is at 4731 Mcclelland Rd #1130, Richmond, BC V6X 0M5. They have a good employee (Peter) and a very nice store manager (sorry I forgot his name), however please be aware of this other very unprofessional employee.

Worst company to buy from, customer service sucks, I would never recommend any one to buy from Canada computers. Bought over $3000 of desktop parts to build my own, some of the parts were not compatible and they would not return it or replace it, and it was Canada computer recommending the parts for me.

My son Purchased a PC and the address had a typo. Instead of making the corrections and communicating with the buyer, the order was simply cancelled. At least try to help and show that you care.

Tabitha (Nepean) just made the purchase of my new laptop, the easiest and best purchase experience ever!

They are amazing people who helped me fine exactly what I was looking for and it's in my budget exactly they are very helpful thank you

I have an account on their website. I tried to buy stuff, it wouldn't work so I checked out as a guest instead.

Now for the last half a day they've harassed me with 10 (I kid you not) emails saying I have items left in my cart.

I've emailed them but obviously it isn't business hours so I guess on going to wake up with 30 more of these stupid emails.

How the f*** is your company so ghetto, or so stupid, that you beg customers to buy $#*! every 15 minutes with a f**king email?

I bought the Samsung S23 Ultra

Watch out for their return and warranty conditions.
There are many better retailers out there!

I bought the Samsung S23 Ultra, dual SIM international version.

Only 8 GB instead of 12 GB not so great!

They are located in HK.

Ordered on the 16th today is the 21th, product is still not here!

I do believe just selling some stock that nobody wants, and greed are at the top of your list. Customer satisfaction on the bottom.

bestbuy.ca marketplace has many phones to offer at similar prices, in most cases with the possibility to return the product!

Purchased a refurbished computer in March. Also got 3 year extended warranty. In early September the SSD with the Win10 OS stopped working so computer was useless. Called about repairs and was told I had to bring in my computer for them to repair. If I changed the computer in any way from what I purchased the warranty was void. I could not remove 2T drive with all my personal data or the SSD that might still contain passwords and banking info. Salesman said I could trust their tech - yeah right. And if I replaced the SSD myself all other components covered under the warranty were now void. Warranty was a useless piece of paper and money. DO NOT BUY THE WARRANTY. Just profit in their pockets.

Placed an order. Once placed and my card charged they said it was back order. Online showed lots of stock. They then said it had shipped but after 10 days Canada Post doesn't have it and confirmed that to me. Canada computers has not opened a trace or taken any action. Clearly they don't have the products. Haven't shipped the products and simply taking my money until they can. I have called and emailed. I can't get a manager to call me back. Always busy when I ask. Just adds to the scam they are pulling.

They have a lot of complaints unanswered on the BBB.

Avoid them. A scam

I bought a refurbished laptop. Brought it home and noticed it had a damaged track-pad. I called the store right away and they said bring it back. I brought it back the next day. Did they give me my money back? Nope! I was prepared to spend more money on a brand new unit but they told me, "We're sorry but our head office has a policy." I have to wait 4-5 business days and they might not give me my money back for a damaged laptop! Canada Computers and their staff do NOT care about you in the least! Buy from them at your own risk! Canada Computers will not see a single cent from me ever again.

I ordered a gaming PC on Canada computers website it says it came in and I didn't receive it. I contacted customer support. I had a guy name Carlo which was awful experience says that it's been delivered and he cannot help me with anything. I have been scammed $1700 and no help. They scam me for a PC and my money and now they are not answering me anymore. Do not shop here. It is horrible.

I have no idea what individual stores are like when their customer service, but the folks I talked to online on their Facebook were absolutely wonderful. Answered all my questions and concerns with kindness and understanding. I had a computer shipped to me, took a little over a week and I'm in a more isolated location than most. Incredible experience. I would highly recommend.

If I could give negative stars I 100% would. This was by far the worst experience in any service industry I have ever had. They, did nothing to fix the issue that I brought my computer in for (issues with the charging inputs on my Windows PC). On top the $49.99 diagnostic fee that I was expecting to pay, they charged me $99.99 for 'internal dust removal and cleaning ' without my consent, and before calling me to pick my computer up. I suspect this company of intentionally tacking on gratuitous services to drive up their profit margins at the consumer's expense, expecting that costumers are too ill-informed about computers to notice or protest. If I have any continuing issue with my charger inputs, I will be demanding an immediate refund. Never go to CanadaComputers if you want fair dealing. Worse than any mechanic or used car sales dealer I've ever run into, who are supposed to have a shady reputation for bull-s**t. Never again.

Big fan of those stores! Shop for PC parts to full computers; while finding speakers and laptop backpacks. This place is amazing.

I appreciate the help from the red curly hair tech member when I came in around 3 days ago but he forgot to give me back my HDMI to motherboard connector and that night I really needed it for a special event. I haven't been able to collect it due to me being so busy but none of this would've happened if he paid more attention. Even though a checkup is free he cost me my whole special event to go wrong which I was hosting.

I purchased a desktop on February 25th, I was informed it would take 1 month to arrive. When it finally arrived, it was destroyed in shipping. After all, it only travelled 300km from Hamilton to Ottawa. I refused acceptance of the item and returned it. When I asked for a replacement item, instead of communicating with me, they refunded me instead of sending me a computer. Having financed the item, I'm now stuck paying for something I'll never get. I needed the desktop for work and am now losing income. They've offered nothing to rectify their screw ups. Customer service has been a complete disaster. I can't seem to get any answers over the phone of what is happening, I can't get any timely responses to emails. They truly do not have any respect for their customers or value their business. If I were you and are reading this, you should definitely take your money and business elsewhere. This is the worst customer experience I've ever had. 0 out of 5 stars. One would think that if you spent $5000 on hardware and waited a month just for it to show up trashed you would at least get some timely communication and solution. Definitely take your business elsewhere.

Prices are generally ok. After you place an order and it gets confirmed they print a shipping label and let it sit around for a week before they can be bothered to actually ship it. I bought from them because amazon didnt have the parts yet. CC website said they had the parts in stock and they were priced well so I figured I would give it a shot. Since then amazon has gotten the parts listed for same or cheaper price and they could have it to me tommorow but now I am stuck waiting another 7 days after they took 5 days (3 buisness days) to get around to giving it to canada post. If you arent in a hurry then they seem great. If you have a deadline stay clear

I went in with a picture from their web site of a cable that I needed. Three guys at the counter talking and no customers in the store. I asked for help and they said the cables are on the wall. They have hundreds of cables on the wall. After several minutes of me looking in plain view of the guys I finally went back to ask for help. After a few more questions he reluctantly came out from behind the counter a found the cable. These guys need training on customer service. Worst shopping experience in months.