I must say, Service team is great. But the sales team is greedy, unfair, and unaccountable. As my new unit is being returned to the factory for a defect, sales person told me, "Campers Inn will not lose money on a factory problem". So, the buyer is the loser in both time and money in the end if they sell you a lemon.
My husband and I traded a slightly used camper for a new leftover 2022 Work and Play. Our walkthrough never included hooking up to water and turning on the faucets. We were excited to be getting ready for our first trip until we unwinterized the new / never used unit and water poured out from underneath! I was crying as I called Campers Inn about the problem. We had never even got a chance to use it. We returned it immediately for service. It turns out the problem was not easy to fix and they contacted the manufacturer. The service department was very helpful. Justin saw us immediately and thoroughly explained what he saw as the problem. However, now the manufacturer needs to do the repairs. Considering the issue is a factory problem not easily fixed and we have trips planned this season we wanted to look at another comparable unit that was on Campers Inn lot and do a trade.
We asked to talk to the sales manager but instead got our original sales person, Linda Elisio. She said, as you know, when you sign on the dotted line a new camper is considered "used" even if you never used it. Agreed, but the unit was still in brand new condition, never used and now we can't use it. She showed us a 2023, same model unit and we discussed trading ours in for it. We were told the sale price of our unit and the sale price of a 2023 unit we were considering is about the same, but the difference in our "trade value" would be greater than $10,000. We were willing to pay for the upgrade, but taking such a huge trade in loss on a camper that they know was never used and is currently unusable is just plain unfair and greedy. Linda went in the back several times to relay our offer to Ed (hiding in the back), but they prefer making a bigger profit on their bad sale instead of doing the right thing. All we wanted was a compromise to satisfy the problem and leave with a unit we could actually use this season, but greedy it is. The sales manager never came out of hiding in the back to talk with us face to face. They will not do what is right to achieve the desired key result. Nor will they be fair or accountable. So much for core values.
I am frustrated and admittedly very angry that I spent a lot of money and have nothing to enjoy for it. I offered what I thought was a fair solution. They would not lose money and I would leave satisfied. Now I wait for the manufacturer to contact me while I cancel my camping trips.

I'm posting this to warn others about doing business with Campers Inn RV of Florida so they aren't robbed of roughly $20k like we have been.

BUYER BEWARE! We bought a Motorhome and want to share our experience so we can warn others of the dishonest business practices of Campers Inn. I'll keep it as short as possible. Bought our Motorhome on Feb 2,2023, today is April 1,2023. Here's everything that's happened so far! Upon signing our loan docs the finance manager, Juan, made a massive error on our loan docs… to the tune of $8k! Told us there was nothing we could do but sign and they would refund us once it all went through. Guess what?! No refund yet! Juan has since been fired! Makes you wonder what he was doing! The owner of Campers Inn, Dave Hirsch, confirmed to us he had been fired and that he never wanted to hire him in the first place! We are still fighting to get our $8k back. Next, our loan docs were not even submitted until two weeks after we had signed them, Juan lost them! Next, we do not have our plates or even a temporary plate because Campers Inn never submitted the correct files to the DMV, they also never had the previous owner sign over the title! We are still waiting on this! Here's the real kicker…. When we bought our Motorhome we were told it had a BRAND NEW Turbo and EGR Valve, this was a key selling point to us. Sadly Campers Inn does NOT stand behind their product! Upon delivery we drove the Motorhome back to Texas and then back to Florida, roughly 1900 miles. Guess what happened?!?! The Turbo and EGR valve both failed! We were shocked! After meeting with Dave Hirsch, one of the owners of Campers Inn, we were assured that this problem would be taken care of, his personal diesel surveyor would examine the coach and that Campers Inn was a company of integrity! Well, Dave, you are nothing but a liar! After about 12 days in a hotel costing us $300/day and us paying $7300 to the diesel mechanic to fix the issue we are now back on the road! Dave Hirsch and Campers Inn should be ashamed of themselves for the dishonest and fraudulent business practices they partake in! We have since retained legal counsel and have reported them to the Florida State Attorney General. We are also telling EVERYONE we know and reaching out to local news stations to warn others!

Campers Inn RV of Jacksonville West
*******313
https://maps.app.goo.gl/VpyLNrVaY967uGcb7?g_st=ic

Please do not use Campers Inn, Inc, 35 Robert Milligan Pkwy, Merrimack, NH *******. Here is why:

My husband and I purchased a brand new 2017 Apex Ultra Lite Travel Trailer on 11/5/17 from this Campers Inn franchise. We paid for all the extra warranties to ensure we were keeping the camper in optimal condition and prepared us as new owners for any situation. Campers Inn said they winterized the camper and stored it on site, so that we could pick it up in the Spring 2018 when our seasonal site opens.

On 4/20/18, we went in to watch the demo of instructions on how to use our new camper and brought it home. Our Errol, NH seasonal site opened up on 5/18/18; so we drove our three children to Errol to begin our family camping experience 4 hours away.

We arrived opened everything up to get ready for Memorial Day weekend which was the next weekend which included 4-wheeling and such. It rained that day off and on and poured that night. I woke up the next morning and stepped in a puddle of water on the floor next to my bed. I blew it off thinking it was from a shoe or my kids. I wiped it up and went along the day. Later that afternoon I went over to my closet next to the bed and stepped in a puddle on the floor again, confused I got down on my hands and knees to inspect. There is where I saw the corner of the wall/floor/carpet wet. I followed my fingers along the carpet/floor to see where and how far the wetness went and up the wall to see where the wetness was coming from, I didn't come up with anything. I snapped photos and took videos so I could send them Monday morning to Campers Inn so that when I called they could see what I was talking about I could not call them on a Saturday because we had no service way up in Errol.

Sunday morning comes and the camper is still leaking in the bedroom. My husband tells me that our six-year-old peed his pjs and left them on the bathroom floor. I went over to pick them up, and realized they were way too wet to be an accident and that the toilet was leaking water and soaked other clothes that were dry on the floor. I looked around the back of the toilet and saw that water was pouring out of the top of the valve; I got it on video as I was telling my husband to turn the water off.

We were packing up to head home, so turning off the water wasn't the biggest deal. Monday morning 5/21/18, I called Campers Inn to see who I should speak with regarding a leaking camper. I was directed to a woman. The woman and I went back and forth with emails regarding where the leak was coming from. I told her the camper was four hours north and that we could not go get it until the following weekend. I was told no one from Campers Inn would go to Errol to inspect it or drive it back for us (which is strange considering we paid for our travel warranty). However, she gave me some ideas to look when I got back to the camper regarding the leak in the bedroom.

Fast forward to Friday 5/25/18; my family and I drove back up north to enjoy the memorial day weekend and to bring the camper home. Once we got there I took more photos and looked around to see if I could see any spaces where the awning was not sealed. I opened the storage space compartment at the front of the unit under the bed area, that wasn't wet before. This time it there was a huge puddle of water in it. Once I went into the camper the inside was still wet in the bedroom after the water had been shut off for the week. We packed up the camper on Monday afternoon and brought it back home, emptied the whole thing out and scheduled a time to drop it off at Campers Inn.

Tuesday 5/29/18 we spoke with the same woman we had been speaking with alongside a gentleman when dropped off the camper. We informed them that we did not want the unit back; my husband has severe asthma and any sign of wet mold would be harmful. Campers Inn said they would go through the camper and send all the photos to Forest River, the manufacturer, and see what they say.

At this point we just wanted a new replacement unit or our money back. Well, Campers Inn claims Forrest River will fix the unit, not replace it, and that's it. The man also said Forrest River usually just has them bleach the wood and wherever was wet and have them give it back to the owners but that Forrest River gave Campers Inn the "ok" they would cover to rip out all the damaged wood and replace it. My husband and I still didn't want the unit back; it was wet. As far as we were concerned we didn't buy a refurbished camper, we bought a brand new camper. The Campers Inn rep said he would get a hold of his rep from Forrest River to see what he could do. Meanwhile, I called Forrest River and got the run around for days. I received no call backs. I was sent to one rep then another. A few weeks went by with no one calling me and/or just ignoring me.

I finally got a hold of the general manager of Campers Inn. I told him he had two choices: to buy it back or replace it with a new camper. David told me he would draw up the paperwork and send it over to Forrest River and get back to me. Not believing a word he said or Campers Inn says I waited a few days and called Forrest River, and they gave me the run around and said they received no such paper work, and that there is no such thing. They said that Campers Inn lied. I was getting the run around and everyone was pointing fingers to everyone else but the summer is going by and we're making payments and have been without the camper for over 15 days.

Although my husband disagreed, I decided to get the trailer, when it was ready as it was supposed to be properly fixed and we would just chalk it up as a bad decision, move on and enjoy it.

On 6/15/2018, I also requested the general manager provide us with some sort of refund for all the expenses we incurred to get the camper back and forth and additional expenses because of the issues. He said once camper was ready he would speak to us about it. I got a call from him hat night saying the camper would be ready Friday for pick up; I did not answer as I was away from my phone and he left a voicemail. At the same time I was speaking back and forth with the woman regarding the DVD player that we also could not get to work. I had mentioned I wanted to make sure it would be ready for pick up tomorrow (June 16th). The woman was confused and told me the camper was not ready the parts had not come in yet... I called the manager back and he was quick to tell me I was wrong about it being ready for pick up until I told him that I would put him on speaker phone and play his voicemail back. He then said he misspoke and the parts were in but that the camper would be ready the next Friday June 22nd. Now we had been without a camper for three weeks, going back and forth, lied to, all still with no camper. I have NO idea if the camper has been taken apart and put back together. No idea if there is mold anywhere in the camper and no idea about the toilet leak.

I kept calling Forrest River because we really don't want the camper and we are trying to get someone to help us. We are still paying our payments for this camper. My husband calls Thursday 6/21/18 and gets into a disagreement with the manager about the amount that he would be giving us back. My husband feels it was a slap in the face. He decided that a $200 gift certificate to Campers Inn would suffice. That was gas alone just getting up to camp in a big truck towing the camper, and towing it back that they refused to go get. Once my husband cooled off we went in on Friday 6/22/2018 to pick up the camper. We requested another quick demo for some questions we had after the first time. We also examined the work they had done. The technician told us that they replaced more plywood than expected because it was wet all over and this had obviously been leaking way longer than what was originally thought.

Again, we are not happy so we take the camper and go. The next time we use it is Sunday 7/1/2018. My husband drives the camper up to Newfound Lake in Bridgewater, NH for my children and I to stay for two weeks. As we forfeited our seasonal site in Errol (Campers Inn refused to reimburse us for this).

Sunday 7/8/2018, I saw a puddle in the area of the bathroom. I push down on it and notice there is water squishing up. I get down on my hands and knees and start feeling around for water near the shower and near the toilet. I do not feel or see anything but in the door frame. I email the woman from Campers Inn to let her know the leak was not resolved. She tells me there is no one that they can send to come repair the leak. I tell her they better find someone because I am up north with my 3 children alone and my husband can't come get us until next Sunday. She tells me she will get back to me. She calls me back within 30 mins and tells me there is a tech in the area in 2 days and they can send someone then.

Monday 7/9/2018 kids and I get home from the beach and take showers. I go out back and empty the gray water tank and pull the water tank valve. While waiting I start hear a pouring of water. BUT the tanks should be empty... I look under the camper and the bottom of the camper has ripped from underneath and is hanging and is pouring water out onto the ground. Luckily my parents are in the same town in their camper. My dad confirms the leaking and tells me to turn the water off immediately. I call Campers Inn (this is at 7:00 PM). I video the whole thing. My dad came and looked around and tells me that the bottom of the camper wasn't even screwed in that it had been removed before. He also lifted up the bottom bunk to see if he could see what was leaking and he saw all the screws missing also to the plywood holding down the wood for the mattress. He believed there was a leak in the camper before and someone tried fixing it.

So with no operating bathroom I needed to leave the camper because we have a newborn and two other small children and I have Crohn's disease and I need a bathroom. We all stayed at my parents for the night until the repairman can come the next day; but my parents have a small camper that does not fit all of us.

Tuesday 7/10/2018 the woman calls me to tell me she got my email and that she also let my salesman know what was going on and that she will tell the repairman to look at the leak at the bottom of the camper when he gets there. The salesman who told me if anything else goes wrong to call him and he would personally drive it up to the repairman. The repairman arrives and looks around and realizes that the toilet is the cause of the leak, the woman at Campers Inn realizes at this point that NO one fixed the toilet leak the first time we brought it back even though that was on the list of things that was wrong.

The repairman changed a valve and turned the water back on, and it leaked from another spot. Confused, the repairman tried fixing it again, but did not have the correct valve. I told him the salesman said whatever he did not have he would personally drive it up to him. The repairman called the salesman and could not get a hold of him. Finally, the repairman got a hold of someone. It took them two hours to get to us and once he came he had the wrong part. Said he was going to Aubuchon Hardware to get it the correct part... but NEVER RETURNED.

In the meantime, now the repairman removed the entire toilet out of the camper and it is now outside. He had been at my place for five hours. It was explained by the repairman that someone tried to fix this toilet before. The screws are stripped. This just confirmed what my dad thought. So, my dad requested the repairman to this in his report when he got back to Campers Inn.

The repairman ended up going and getting the part and fixed the toilet. He stated that he could not fix the underneath because he had no idea where the leak was coming from and the camper needed to be returned to Campers Inn. I knew I wasn't getting my money back for the stay I already paid for. So since the toilet was fixed and the underneath was leaking outside I wasn't leaving until my paid stay was over on Sunday. My husband would come get us and we would bring the camper to them then. I fell asleep and my six-year-old woke me up at 10pm to let me know that the camper was leaking again. This time it was coming from under the bunks. I again took photos and videos. My sister (who stayed because I feared being alone another night) lifted up the bed and it was filled with water. I then called the salesman's cell phone. I sent the woman at Campers Inn all the photos and videos and told her everything shall remain in writing. I advised that we were no longer keeping this camper and wanted our money back. The salesman told me to turn the water off and that someone would call me in the morning. We spent another night with no water. On 7/11/2018, the woman from Campers Inn called me that morning and told me that someone would be up to get the camper to bring it to Campers Inn to be looked at. I packed up my whole camper by myself with three small kids.

Since then I have not heard from Campers Inn in regard to my camper. I assume they picked it up, considering the campground has called demanding payment for a site.

My husband and I cannot believe the service and the quality of this product. We want our money back with some added damages.

At this time we have paid $926.41 in interest, still continuing to pay the loan each month as we do not want to damage our credit scores for thing out of our control and not our fault. We lost the value of the Errol camp site rental, had to leave the Newfound Lake camp site early and have lost the summer of camping that we had planned on.