Budget Van Lines

I have moved over 25 times in my life. This is ABSOLUTELY the worst experience I have ever had. They are NOT a moving company...but a Logisitics company. They give you a bad quote and when the actual movers finally do show up...they charge you much more for this thing and that thing. It's been a disaster. Please please save yourself. Use and actual moving company!

Being harassed by Budget Van Lines rep Anthony after I told him rates are too high. Never gave him permission and now he is texting me disrespectfull texts about how I don't know anything about moving and I told him to stop and that he didn't have persmission and he continues to. Be very cautions about www.budgetvanlines.com, creepy that he is harrassing me.

This is the worst company to use for moving, when I called for a quote they quoted me a price that was way under what I ended up paying for the overall load. They were delayed dropping off the trailer and delayed from picking up from the original drop off location. They called to confirm a delivery date when I accepted the delivery date they then called me several times in a row to tell me that they were wrong, and had to change the drop off time. I had a to cancel my movers to unload the truck, now the delivery date has changed again. They still cant give me a better time they are basing everything off of estimates and they cant be help responsible for any delays. How ever when I confronted them with this they will not take a any responsibility and then threated to have the trucking company to hold my trailer. I would not recommend to pay for this company to move your belongings. I would gladly pay more money for a reliable company to help me move my belongings. This company and staff are terrible.

They say they'll give you a quote in just a few quick steps, then ask for your name (but they say they'll give the quote after), oh but then your email (your quote is coming right after you do this they say), THEN your number, and YOU DON'T EVEN GET THE QUOTE! They tell you to wait and they'll call you.

At this point I was fed up and blocked the number that texted me. I opted to unsubscribe and they texted me again from ANOTHER number. They then called me! I don't know who I have to go to to get them to leave me alone, but absolutely do not ever give them your information even just looking for a quote.

Let me start by saying I haven't used this company and I might on reading all the reviews and then I'll get started with the Better Business Bureau because I can save over $2000.

But what upset me from the get-go they clearly imply if you put in this information into the Internet at the end you'll see a price that's what's implied otherwise it would tell you fill all this in will get back to you. So I fill in all the information and then I'm upset to see you there and email me the quote. But then it gets worse because as I read another reviews instead of seeing the quote in the email I have to call to discuss it.

Clearly if I would've known that I would've filled out the form I just call the 800 number if I wanted so that this may got me started on a bad foot.

Then I get a call from a woman with a heavy accent with a television in the background and backhaul quality. So I hung up from her and I called and got a guy with good call quality that seemed pretty sharp and he said they're in business 14 years so I guess I'm still considering them.

The man I spoke to on the phone was extremely pushy with the price, asking me if I had found other deals, and then told me to stop wasting people's time and hung up on me when I told him I was just checking around and wasn't sure when I will be moving. EXTREMELY RUDE and would not recommend.

What ever you do don't hit the free quote button. This is a broker not a mover. You will be bombarded with calls and texts from the sleeziest third party movers out there. Don't believe the reviews, I think most of them are fake. If you try to do business with any of these third party movers you will regret it. They low ball you on the price to get you to sign the contract, then jack up the price at every step of the move. Service is non existent. Expect you move to take weeks, not days. Run Away, Run Away!

I logged into the site providing all my contact information and all information regarding my needs for a move for the purpose of getting a quote. I was told that I would be notified with quotes. Instead I got an email telling me to call a number and verbally gave all the information again. I was quoted a figure based on discounts due to having a relative in the military and being seniors. The representative stated conditions too good to be true saying that the movers would even help with throwing things out and if more things were added the quote would stay the same. The quote would only be valid if we agreed to pay half the quote right then not by credit card but with an electronic check. Budget Van Lines is not a moving company but a brokers that gets quotes from other companies. In any case the representative would not take no for an answer and so we hung up. However, that wasn't the end. We were called three more times and the representative became more agressive. After that I blocked their phone number but the calls kept coming from different numbers and even from a "No Known Number" caller. I continue to block numbers coming frequently during the day. Do not give your personal contact information. Do not risk providing financial information. Stay away.

Don't rent from Budget! They left me stranded on I-5 in the middle of BFE Oregon! Not ONE person we called helped us and we made SEVERAL calls! The van is STILL in Portland as I had to PAY for a tow from Eugene to Portland! The van is STILL sitting in Portland after many calls to Budget for them to pick it up! We have it until tomorrow but not ONE person from Budget has called back about it. I hope it's towed and impounded because Budget deserves the karma they sowed!

Called them for a quote, then received whole bunch of racist emails and text and calls. Got a quote for almost 6000 from them. Hired a company for 3000 and not junk mails and calls.

Don't waste yr time with them.

They sell yr info to scammers, none stop scams calls and text and emails.

Talked with an operator this evening, giving all relevant info on the size of my move. He was friendly and helpful enough during this portion of the conversation. After determining there was availability for my desired dates, he immediately tried the hard sell of 'I'll offer $X discount if you reserve right now." When I said no and that I was just starting my search and would not be making an immediate commitment he transferred me to someone else who doubled down on the hard sell. He was rude and aggressive. When I told him that his approach was not going to get me to give them my business he got angry and said 'then just hang up the phone'. So, I did.

DON'T GIVE THEM SERVICE! NOT LEGIT! SPAM SPAM SPAM
Long story short: I wasn't putting a deposit down to claim a spot, he got angry said it doesn't make sense for me to not jump on this opportunity. Very unprofessional, don't be fooled into thinking they are just young. I've recieved spam calls, emails, texts after I contacted them.

I don't think this is a legit business. The lady that picked up spoke very quietly. The man that she transfered me to was horrible. He started out unprofessional which I thought ok, he sounds young give him a break. He spoke very fast when covering the services they provide and then put me on 'hold' to speak to someone else about price point. He said something about only driving 200 miles a day so I need to book so far in advance, then $10,000 insurance/coverage. I'm honestly not sure if that was something I had to pay or if he was speaking about my stuff being covered with $10k. He claimed I needed to put down a deposit to hold space in a truck that conveniently was going through my state to the state I'm moving. I wasn't ready for that step so I hesitated and then he completely left being semiprofessional. He got angry and told me it didn't make sense that I wouldn't put money down today so I could claim a low price. He went on to say it doesn't make sense for me to not claim this quote today because it will change the next time I call. I tried to explain to him my position but he wouldn't listen which shocked me very much! He immediately stopped talking and since I wasn't giving him money today he hung up.
I have recieved many spam calls, emails, texts from 'companies' I never contacted telling me I put my information into a general moving website that any 'company' can access and contact me.

Beware! I called this company about a short-notice move and had an initially friendly, polite conversation with a representative. He offered me discounts for family affiliations with the military, education, Verizon, AAA, and for being a senior. (Wow—He applied them all!) Then he gave me a non-competitive price and assured me that if I didn't take the deal, the space on the ONLY available truck would go to someone else immediately. He had offered me 30 minutes to consider the offer, then changed it to 2 minutes because he said it was closing time. (According to the web site, the business was open for 35 more minutes.) When I refused to book the move with a deposit immediately, the rep told me that since today is Thursday, I was out of luck because moving companies are all closed on Fridays. I think that was a lie, but it was true when he then said, "You're not our customer!" LOL
The company may be ok, but I'll never know. Hope the employee was a rouge, and not an example of what the company actually pays people to do.

For the love of all things holy, DO NOT GIVE YOUR INFORMATION to Budget Van Lines. They will sell it to a thousand 3rd parties while will contact you ad nauseum. Your phone will be unusable until they give up.

Their website claims that it will give you a ballpark quote. See my attached photo. IT WILL NOT. What they will do is incite a mob of 3rd rate moving companies to call, text, or email you until you lose your mind.

Representative abruptly hung up on me stating he would e-mail, me in the middle of my sentence. We were talking about the items I would need to move. No e-mail follow up was sent to me.
TERRIBLE CUSTOMER SERVICE. Definitely will not be utilizing Budget Van Lines.

Where to begin... besides starting with once upon a time and ending with NIGHTMARE! My mother is in her 60s- she moved from IL to GA to be near myself and my 4 year old- She stumbled across Budget Van Lines/Best Quality Movers because the internet must have heard her thoughts. She called and spoke with a wonderful gentleman (I believe his name was Mark) He quoted her and she was very excited. She was told that a crew would come in... pack her things. ALL OF HER THINGS... they were giving her 30 boxes... 2 wardrobes. The list went on and on. She was impressed and ready to start this part of her life. The movers showed... in a TINY box truck- 2 men... language barrier. And immediately told her the job would be $2,000 MORE dollars than she was initially quoted. At this point- she is stuck. Because she was closing on her home the next day and didnt have time to secure back up- The men were frustrated that they had to work it seemed. Let me tell you- she sold all of her furniture- she had clothes and a huge mirror 2 tvs, 2 beds and a dresser (a few other odds and ends) One of the workers leaves to get packing supplies (Why he didnt have that to begin with is beyond me) he is gone for 45 mins! He returns... they used her bubble wrap (that she purchased- her tape- and the paper that he went to pick up). They were throwing things all over... stuffing things in boxes. Not really showing care or concern for her items. I watched them box a few things and corrected them on what NOT to do (as things will break) - we cross that hurdle... her stuff is gone and in route... she was quoted a final price for delivery... $980... when the driver arrived in a HUGE semi truck. He called and told her he couldnt turn into her complex and needed to rent a Uhaul- to transfer the stuff and it would cost her ANOTHER $1,000 for that! OMG! Again. What is she to do? She needs her stuff... She asked that a manager call her back... NO CALL... They were very nice when trying to secure her business... not caring at all on the back end. Her stuff arrives at her new condo... MOST EVERYTHING IS BUSTED- BROKEN- DESTROYED! Nothing had fragile noted on it... She had a huge 6 foot tall mirror that was SHATTERED! Destroyed- the driver told her he could give her $48 for it! A $700 mirror that you DESTROYED and you offer $48 funky dollars! They broke her dresser- a shelf. A small chair that is leather has a rip down the back (it seems they opened the wrap with a box cutter and sliced it) No regard. No concern... rail roaded A SENIOR CITIZEN... it was a HORRIBLE HORRIBLE terrible experience. When she asked to speak with a manager... someone said they were aware of the situation and HUNG up on her... I felt horrible for her and will shout to the mountain tops how crooked and under handed this company is. Why do people that way?! Who treats people that are already going through a stressful time so poorly? Shame on them! Their contractors- whomever works or is affiliated... SHAME- SHAME- SHAME... I would walk each item down to GA myself before I EVER referred or used them again... a quote of $3,100 turns into a $8,000 move! AND THERE WASNT ANY REAL FURNITURE... I cant imagine if she hadnt sold her big items... that would have been $10-15,000. SHAME! Search elsewhere! THEY SUCK!

Are you all ready for this? STAY FAR FAR FAR FAR FAR FAR AWAY! This is the best advice I can give. Not only did they break the "contract" they had and made me sign multiple of times, they ruined more than have my belongings beyond repair and when called on it, laughed at me. When I signed up on this i was told my items would be delivered on 2/25. They called me on 2/24 at 630 pm and said they now needed an approval to drop off at my apartment. Let me ask anyone, what the heck am I supposed to do at 630 at night. The apartment complex is closed and now you are telling me that I cant get my items? They tell me if I want to do a live drop off it will be an additional $150 (which is where the truck driver waits for 1 hour while you unload) Well, what am I supposed to do? So Now on 2/26. I am given a window from 2-6, after multiple of calls I am told 530 my truck will show up. Also, for whatever reason they keep calling my mothers house in another state to give updates on if they will show or not. They have MY PERSONAL number, yet they keep calling another state while we are waiting. Well, its POURING cats and dogs. I realize mother nature isn't their fault. Well, 6pm rolls around, no truck and no one will call me or get back to me. I finally get ahold of someone, I explain, I'm upset, the man on the other end is just laughing. No regards to anything. Tells me my truck may not even show. Finally, he says well, probably truck will show about 645pm. Agent is still laughing and does not care whatsoever. Its now dark out, raining. Truck driver is here at 645. Tells me he was about an hour away when they said be there at 6. LIKE WOW. Ok, so I start to unload driver tells me his shift is done in 30 mins and i better hurry. WHAT? WHAT THE HELL HAPPENED TO THE HOUR I PAID FOR? So, my 75 year old mother, myself and 2 movers have never moved so far in the dark and rain. I get my items. THEY CLEARLY took my items off the truck put them back how they wanted. When loading the original day items were placed differently and strategically. They also took an additional foot (which after 6ft of space you pay another $150) which we did not on day of move. My couch, bed and Stairmaster are FILLED WITH SAND AND WATER. SAND? I need to know where sand came. Now, I know a storm came through. From what i was told this was not going to be touched, moved, no one would be in it, and rain or anything else would not be in it. After estimation my damages are well over $*******. No one has called me back, no one will respond to my emails and the one person I was able to speak to, laughed (again) and hung up on me. I am begging everyone, STAY FAR FAR FAR FAR FAR AWAY. PLEASE.

This company is not an actual moving company- they outsource their moves. You can verify via their DOT that they have no actual drivers/trucks. Their quotes will be much lower than other companies, and it seems great and professional and above board. But I got a call- the DAY before my move that the movers had cancelled- leaving me no choice but to pay $800 for the replacement movers if I were to stick with Budget. Everyone I spoke to, from the quote specialist to the one calling the day before my move charging me more were kind and professional- seemingly so very helpful- but this company is so very deceiving when taking your money. I did not trust them to move my things and not charge me yet again more to deliver them. I ended up paying more than twice for a last minute move with a reputable company. Do not get scammed like I was.

What a nightmare. I booked my reservation to go from NYC to DC area 2 weeks ago. Paid my deposit. Find out the day before they are supposed to come and pick up all of my stuff that the truck that was going to take my belongings "broke down" and they had to try to find a last minute carrier. Turns out that they found this out literally around the time that I had called for a status update on when the truck was supposed to come to my house to pick up my things. Coincidence? I don't think so. THEY FOR SURE FORGOT TO SCHEDULE ME, but had no problem taking my money. DO NOT USE THEM. So unprofessional. LAST MINUTE i had to figure out what I was going to do.

JUST RENT A UHAUL and hire someone on task rabbit to help you pack your things. You will save so much more money than any of these moving companies and you don't have to worry about anyone taking your belongings. Budget Van lines is the WORST. DO NOT USE THEM. The customer service rep Donald was really helpful in terms of helping me get my full refund, but still- this company is garbage. NEVER USE THEM. You will lose money, increase your blood pressure and watch your hair fall out from stress due to their incompetence.