Bon Ton

I am an long-time Bon Ton customer. On Monday, 11/28, I tried unsuccessfully to place an order online. I call the customer service number for assistance. After an exceptionally long hold time, I left a call back number as the automated system suggested. As of today, Friday, 12/2, I have yet to hear back from customer service. On Tuesday, I then submitted an email on the website, explaining my problem. No response. On Wednesday, I submitted an second email through the website. No response. Today, Friday, I tried reaching the corporate offices in York, PA with absolutely no luck. Finally, I ended up back in the phone queue and this time I decided to wait them out. I held again for an incredibly long time. Eventually, someone did answer. I asked to speak to a supervisor and was told there was no supervisor present. After explaining my issue, the truth came out that supervisors do not take calls from customers ever. I was told that I could leave my information and they would call me back within 48 hours. I have absolutely zero expectation of ever hearing from anyone. This is the worst customer service I have ever encountered. Bon Ton absolutely does not want to hear from you. I am considering just closing out my account, returning the multiple rewards cards I've received from them, and calling it a day.

We just got screwed by BON-TON. We were sent a deal alert from Brad's Deals for a Kitchen Aid Mixer that included a rebate for an Ice Cream attachment. Instead what we received from BON-TON was what is termed as NOS or New Old Stock. In other words, we received a discontinued model from 3 years ago that IS NOT included in the rebate program and KitchenAid will not honor, of course. I passed on a similar deal from CostCo (very trust worthy) to buy something recommended by Brad's Deals(very untrust worthy) and BON-TON keeps giving me the run around. I only wish Brad's had vetted the company the way they say they do on their web site. Honestly, if Brad's had gone to Consumer Affairs, as I finally did, and reviewed the numerous complaints concerning BON-TON and their unreliable/nefarious web sales tactics, and they are truthful about their "vetting" process, they would never direct a consumer there again.

Awful experience. Grill arrived and the box was clearly ripped open and taped back up again. Only item in the box was grill. No drip pan, instructions, etc. I called and the nice lady told me they would send out another one right away, along with a confirmation email. Never received confirmation email, sent several emails inquiring, no response from BonTon. Called today and they want me to ship back the box, told me the original customer service person didn't know what she was doing. This means a trip to the post office I dont have time for and another few weeks before I get my item. So disappointed.

Wow, I will NEVER order from these people again. I ordered a dress and it was too big so I needed one size smaller. I called their CS department and the guy told me that the label attached to the packing list is a pre-paid label. So I sent the package out and a week later it came back (guess what? It wasn't a prepaid label). So I called the CS department again and they said they would email me a pre-paid label and that I should receive it in 24 hours. Well, it never came so I had to call again and wait another 24 hours. Finally got the label, sent the package out and they received in on June 3. They still have not sent the dress. It's in stock - I've checked every week online. They can't tell me why it's not been processed - they say it takes time. I was originally told 10 days - which I think is crazy anyway for an even exchange. But as you can see, it's been 4 weeks tomorrow. Very disappointed and I've never had such a bad online shopping experience in my life.

Found what I thought was a reasonable price and I had what I thought was free shipping, that was shown on the first order pages. After filling in all of the information and getting to the second to the last page (just prior to placing the order) my cell phone received two (2) texts indication my credit card was already charged 2X for the non-purchased item. When I call Bonton.com to get the charges removed they tell me they can't remove the charges because it is up to the credit card company. The credit card company shows the problem is with Bonton. After hours on the phone I am still attempting to get the charges removed so I can cancel the credit card account. Note that my calls to Bonton are answered by nice employees that just do not have the correct facts. Bonton pays their phone personnel $17/hr, so now they have spent a lot of money to not do the right thing. For now they get the lowest rating possible.

I purchased two pairs of shoes from Bon-Ton Feb 10 2016. The shoes were priced nicely and were delivered quickly. I have had this type of shoe before so after making sure they fit I recycled the boxes. About a week or two later one of the eyelets for the shoe strings came loose on one pair. Bon-Ton's return policy states the merchandise must be returned in the original packaging so I tried twice to contact Bon-Ton's customer service via their online customer service and never even received a response. Good prices and quick shipping DO NOT replace good customer service. If you buy form this merchant you had better hope you don't have any problems because you won't get any help from Bon-Ton! I will never use this company again.

I ordered November 20th from about 10 different companies for Christmas gifts. Due to sales, ect... Yes I ordered from Younkers. Today is December 31st and still have not received the gift and they have no idea where it is and I have called them every other day and continue to receive a difference answer each time I call. They have not offered to do anything for me for their error. I WILL NEVER ORDER from Younkers again - besides their "so-called" coupons - when you get into the store you can never use those coupons. THey are pathetic

Bon Ton has great products and buying things from the store is great. However, ordering online is a different experience. I ordered several things online during Black Friday weekend, and I only got portion of my order couple weeks ago. It's been 3 weeks and I was sent email updating my order/shipping status, I was told that everything was shipped and Fex Ex picked up my order, but for 2 weeks it hasn't left Fed Ex site. Just today, I checked the tracking order, and now they are saying that only portion was shipped and they have still yet ship few more things?!?! Not only that, I was sent someone else's order! Totally incompetence. Very disappointed! I just hope I get the things I ordered before Christmas. Since they are chrismtas gifts. I ordered things from other stores and I got the stuff within a week!

I ordered Lancome cosmetics on line and selected gift with purchase. For gift with purchase they had three selection items, all showed as available. They send my order several days later and then notified me by e-mail that the gift item was cancelled. I called customer service and asked to send me the gift from the remaining selection. They said that they can not do that. My conversation with customer service rep and her supervisor was a week after my order, at this time all gift with purchase items were still shown as available on their website. I am very disappointed with my shopping experience on Bonton/Carson's site and will be returning the items and will never shop at those stores again.

On June 8, I saw that Bon-Ton advertised a promotional gift with purchase on a site I frequent (https://gwpaddict.wordpress.com/category/gift-with-purchase/). Because of this promotional offer, on that same day, I ordered $200+ of Lancome products from Bon Ton. The promotional offer was the only reason I chose Bon Ton for this purchase. On their website, the promotional offer was again advertised, and it stated that the promotion would show up in my cart during checkout, and that I'd be able to choose an option for the gift with purchase. I went through the entire checkout process, and no option appeared to select the promotional gift. I thought perhaps it would appear after I'd submitted payment info, but it did not. Seeing that it hadn't been included, I immediately emailed Bon Ton, three times, asking them to cancel the order. I received a reply the next day via email, and later, a call from customer services, indicating that they would not cancel the order, that they would not send the promotional gift, and that if I wanted it the only way I could get it would be to place ANOTHER order with them! I suspect the reason the promotion did not show up is that their online ordering is not properly configured for an android smartphone, which is what I was using - but this is not my problem, as the customer, it is their problem. I explained this to them but they were adamant that they would not cancel the order and would not send the promotional gift. DO NOT SHOP ONLINE WITH THIS STORE - THEY WILL NOT HONOR THEIR ONLINE ADVERTISING, AND WILL NOT CORRECT THE PROBLEM VIA CUSTOMER SERVICE.

My wife placed an order on carsons.com for Clinique cosmetics. Our local Carsons store was closed due to a fire, and she wanted to receive the "free" gift with a purchase of X dollars.

Due to the great experience I've had shopping on other retailers sites - penneys.com, sears.com, overstock.com and kohls.com - I convinced her to order the cosmetics on carsons.com, which is bonton.com. That's where the fun begins.

After placing the order, she received an email confirmation of Order #******* on 11/17@ 5:39 PM CST. Items ordered: lipstick, nail polish and free gift set.

Seconds later, she received another email at 5:39 PM CST showing that the Clinique 7 pc. Gift with purchase was canceled! She called bonton.com to tell them to cancel the order, since the only reason she placed it was so she could receive the free gift. We were told that the order couldn't be canceled because 90 minutes had passed since the order was placed.

She then received a third email at 10:36 AM on 11/18 showing that the nail polish was canceled! Now, the only thing left on the order was lipstick. Again, she called to cancel the order, and was told that the order was already shipped.

She received a fourth email at 4:36 PM on 11/19 confirming shipment of the lipstick.

Based upon this experience, I can only conclude that their internet site must be something out of the prehistoric age run by the Three Stooges.

The only good thing to come from this, is that I've been able to convince her that the "free" gift is possible due to the fact that she's paying for overpriced cosmetics, and that in the future, she should purchase her cosmetics from Ulta, CVS or Walgreens.

If you're going to run an internet site, you better have a "real time" inventory that your sales agents can see, so that they can tell customers when products are out of stock, and when they're expected back in stock.

You should also be able to cancel an order two days before it's shipped.

And, if you can't supply the "free" gift with purchase, stop deceiving customers.

I called one of Bon Ton's C. S. supervisors to vent yesterday (11/25), but she seemed very non-plused, like this is S. O. P.

Due to the treatment we've received, I doubt very much whether we'll doing any further business with Carsons. There are too many other good retailers who don't take customers for granted.

I tried to log into my account, Bonton, Carson's, it didn't matter. I entered my password and it said it was wrong. I tried several times and eventually hit the "forgot password" to reset it. Well, that's when all hell broke loose. Not only did I never receive a temp password, but after calling customer service and having a IT person reset my password, I still haven't received an email. I was told that no human error is responsible, but the holidays are bogging down "the system". What? Bandwidth? I don't get it. I was told to wait an hour and now it's been three. I still haven't received an email for a password reset and I still can't log in.
I never changed my password. It just stopped working. Something is going on with their "system".

I have been purchasing from Bon ton web site for years. Always have had great experiences. The last 3 times I attempted to place an order, added the items to the shopping cart, entered my coupon codes, my credit card info and it would tell me the security code on my card was wrong. Tried 3 different cards with same issues. Called on line support, and they checked, and either all or most of the items were out of stock. First off the say they are in stock, and even checking a month later still say they are in stock, but my main issue is it tells you it is your card. If they are out of stock that should be the error code that shows up. It is funny customer service tries to tell you it is an isolated incident and the item just went out of stock while it was in your cart. Ironically a month later I could still add those same items to my shopping cart. My poor husband was shopping for me for Christmas and had the same problem and thought he was doing something wrong. Called them and had the same exact problem. Something has happened to their site lately and not for the better. Also I have called and emailed about this issue and get absolutely no response back. It is like they don't care. I wonder if they are going out of business or what? As I said I was a regular shopper from bon ton in the past.