blitsy

I received a coupon for 50% off my order they wouldn't honor. Prior to this incident there were other issues with website and customer service. I wouldn't recommend the website. When I contacted customer service they replied but they're attitude was one of not caring whatsoever where I took my busines which I said I'd take elsewhere and I have spent close to a thousand dollars on their website. Enclosed is a picture of the coupon they did not honored. This was the last act that took me over the edge. The fact that they simply could not have care less if I was stayed as a customer or not clearly showed me they do not value their customers.

Order placed on Jan 27. Pkg received on Feb 2, but missing one. Wait until Feb 7, I wrote an email to the company. They said they were sorry they didn't know I did not get the product, I did not get email and I did not get refund. But t hey can't ship me the product because they OVERSOLD during the half price event. I was shocked. I would not place the order if the happy jig was out of stock. I would not pay $6 shipping if I knew they don't want to ship it out. I feel completely cheated and fraud.
The half price event is just a joke. The company did not honor any words come out their mouth. BECAREFUL OF THE ADVERTISING. IT IS JUST A LURE.

I ordered some stuff during Black Friday when they were having a sale. Got my package, but it was not the right order at all. I emailed and heard back after 2 days that they will look into it. The rep was supposedly off so Alan the supervisor took over and told me he would get back to me after hearing from the shipping department. Well, it's been almost two weeks since that last correspondence and I emailed two more times just for a follow up with no response whatsoever. Extremely disappointed with their lack of service. I understand it's the holidays and things get backed up, but this is unacceptable.
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UPDATE... After another attempt contacting customer service, I got a response from Alan who was very apologetic and finally made it right. I got my order in time for xmas and my intended recipient. All is good.

I bought a word punch board from them. The first time I used it one of the lettered broke while trying to separate it from another letter. The instructions said the letters could be stored by attaching them to one another. In order to get anything done about this problem, the customer service rep must deal with the manufacturer. It has been 10 days and still no response from manufacturer. Today via email the rep suggested that maybe I could donate or regift the No mention of the $33 I spent on it. I will never order from them again. Their return policy is awful even if you have a defective product.

There are very few companies who actually are as diligent in hiring customer service reps as they are CEO's. Blitsy has incredible customer service. I specifically want to give kudos to Alan. He took my anxiety of a shipment lost very seriously. Replaced it without question. We kept our correspondence going, as I said if the first arrived, I would keep it and Blitsy could bill me for the 2nd. I found him to be courteous, had a sense of humor (important to me), was loyal to the company, had my interest first, and replied to emails promptly. This is stellar service. I have waited 3-5 days for a reply from other companies who tag me back immediately saying they will get to me in 24 hours. Yeah, right! Alan is the benchmark and I would hope a company like Blitsy would find a way to reward service like his and acknowledge it in front of peers.

I'm thankful the whole Blitsy's team and Allison especially for the help in solving my problem with checking out and placing my order. It has been a great pleasure dealing with Blitsy's Customer Service! And yes, I'm Blitsy's fan. To my mind it's the best shop on the internet! I love the prices, quality of the poducts, simple and clean navigation on the site, free shipping to Russia over $ 100, Loyalty Program and a lot of inspiration! Thank you and good luck! From Siberia with love! :)

I have been buying from Blitsy for at least four years. 28 Purchases since 2014. I had a year or so break because their shipping costs went up and made it unjustifiable to warrant a purchase. It has since been adjusted to free shipping over $75 to Africa, and suits me well, as I always get charged by our customs here but it equates to what I might have spent on postage so they cancel each other out. I have never had a problem with my order, I expect it to arrive within 3weeks and am usually right. I have just checked my transactions with Blitsy, and everytime I have a problem as far as I can see I have been remunerated in some way. There have only been 3 times out of the 28 times. I will definitely be back. Prices are a little higher but the free shipping makes it up.

Thankful for awesome experience- customer service: Allison, was amazing- I love the quick response and also amazed for the replacement that I got in a timely manner. Im sad I didnt get the first one- it was the one I was sooooo excited for and altough the replacement is exactly the same, the feeling of excitedness was replaced by worriness (not sure if thats a word) but im even more amazed about the customer service Blitsy has, and the response and action to solve things quickly.
Im definitely going to be a loyal customer here, and this was my first order with Blitsy, and I was bummed the first order was lost, besides their items being amazing; so are the people- they gave me excellent customer service.