BitsAndPieces

I ordered 6 things all are in stock on the 1st of December and now it's the 9th and they said it may ship today or Monday the 12th. I called and talked to John and all he would say is it's being shipped. I need it by the 16th. He could have cared less. I will never use or recommend them. I will post and tell as many people as I can NOT to buy from them.

I ordered two puzzles from this company, both with 50 pieces. I got one puzzle with 50, one with 1000. The invoice said "upsell" on the 1000 piece item. I returned it, paid for shipping to send it back and received $6.44, less than half what I paid for it. DO NOT buy from this company. Their customer service is non-existent.

I received a cataloge in the mail. There were a few things I wanted to order. One being a novelty t-shirt, but the size chart would not stay open long enough to choose a size, it just flashed on/off screen. I called for help, but the agent refused to give me credit for the "On-Line" specials, and refused to let me talk to a supervisor.
It wasn't any thing I did that kept me from ordering on-line, therefore, I should have been able to take advantage of the specials. I did what was asked to earn the offers. So, I didn't order anything.
After reading the reviews, which I should have done first, I am extremely glad I didn't order any thing!.

I have ordered from this company many times in the past and must say that I have been happy with the puzzles received. However, when ordering this time, I forgot how long it takes this company to actually fulfill the order and ship. The company advertises 7 to 8 days shipping. This is not true. This company does not even get your order out to shipping within that time frame. If you are not prepared to wait weeks and weeks for your order, don't order from BitsAndPieces. Also, the continuing "Covid" excuse on its website is pathetic. Last time I will order from this company. I've had it.

Received jigsaw... 1 edge piece missing... 1 piece duplicated twice... 2 pieces that don't even belong to this puzzle!
Having read the reviews not even going to bother with customer service.

I am fairly new to doing jigsaw puzzles and rely on the picture on the box to guide me. The last four puzzles I completed from Bits and Pieces had colors in the picture that did not match the puzzle, which was really frustrating. I wrote to them and was disappointed that no one cared. I did one more order but if this one is off too, that's it.

I love these puzzles. I have always received within the time I expected except durning Covids peak but that was to be expected. My only complaint is they are addictive!

Placed an order, received email saying payment was declined. Called my bank and they said it was never declined. Talked to Bits and Pieces customer service 3 times. My issue was never resolved. I had to file a claim with my bank to get the funds back.

Have completed 3 puzzles of ******* pieces and unfortunately all 3 puzzles have had 999 pieces! Very unfortunate and frustrating to spend hours on puzzle and have one piece missing. Cannot even share puzzle with others.

Don't believe the satisfaction guaranteed! I ordered $50 worth of puzzles and the pieces are cut ridiculously stupid. The pieces are not sturdy either. When ask to return said give me credit and wanted me to pay to ship back which as every one knows would cost as much as puzzles.

I wish they had negative numbers for this for you. Though arena Jersey I ordered a puzzle 2 weeks ago and now they're saying it won't be here until March 9th. I was supposed to get it last week and they're giving me some sorry excuse and tell you one thing I will never buy anything from them again

I recently ordered three puzzles from this company. I received an e-mail the next day informing me that it would be two weeks before I would receive what I had paid for. I immediately responded that two weeks was a bit long and wanted to cancel the order. I received another message from Bits and Pieces that the order could not be cancelled. A week after that message I received a message that the order had finally been shipped, a week and a half after I paid. I finally received the order after two weeks and returned it the same day. The best puzzle they produce is how they manage to stay in business with such poor customer service.

I was satisfied with what I purchased from them. That's where the satisfaction stops. I got spam emails from them once or twice a day every day since I placed my order. Finally I clicked the link in the email to unsubscribe and guess what? That webpage installed unwanted malware on my computer. That's pretty pathetic in my opinion.

I ordered just under 200.00 dollars worth of items to give as Christmas presents in November. They advertise 5 to 7 business days for shipping and it is December 22nd and I haven't received anything. Twice I have contacted the company and all I get is "I'm sorry". During my last contact the customer service representative said that I had been given an apology credit. Haven't seen that either.
Save your time and money, purchase from a different company. I would not recommend anyone to purchase items from Bits and Pieces

I ordered five items from this company in early November. I have not received two of them which were supposed to be Christmas gifts. I have sent numerous emails to them inquiring about the status and I continue to get poorly articulated responses that basically say "a customer case agent will review my order inquiry shortly." Then, they never do, and I have heard nothing from them. Their customer service is sorely lacking, and I feel I have no options other than cancelling payment via my credit card. I would urge potential buyers to run away from this company as quickly as possible.

I was billed even though the order wasn't shipped. "Customer Service" is offshore and clueless. No way to reach the office in the USA. Nearly went through the phone the 10th time the moron apologized. They refused to refund my money even though the product was on back order. Would give 0 stars if it was an option

I placed a large order and, even though most of the items were in stock, only a partial shipped. 3 weeks later, they still haven't shipped the back order. I tried to cancel and they won't, even though it isn't listed to ship for 4 days. If you want the order to ship when you expect it, don't purchase from Bits and Pieces.

I bought a egift card for my sister never received it. I complained, after many emails back and forth they sent the ecard number. I forwarded it to my sister. It had a zero balance. Not only was I disappointed on the terrible customer service, but embarrassed. I had to file a complaint with my credit card to get a refund.

If your missing pieces on 2 gifted puzzles ( Bits and Pieces) and someone has gifted to puzzle to you from a store then there is no way of getting a resolution to this will never ever buy puzzles from them! Called customer service and needed info I didn't have to resolve their issue! Do not buy as gifts!