The following review was originally posted by me on Trustpilot as that is the review website Bike Bandit utilizes... I received an email inviting me to make a review when BB said my order had completely been delivered... well half was, but I could not get anyone there to pickup the phone or reply to email so I made a review... I am copying it here on Sitejabber as I want to spread word and share my experience:

Order was for a small tool and a paddock stand. Chose Bike Bandit as they had the parts I wanted and provided very fast shipping.

Only problem was UPS delivered the small tool but not the paddock stand. UPS tracking says all items delivered when they were not. The order details page under my account on the Bike Bandit website says all items delivered. This is not true.

I tried emailing Bike Bandit to get this sorted out but received no reply. Tried their "chat" but it was not working. Tried their customer service phone number and was on hold for over 1/2 hour with no answer. I have to work so couldn't continue holding.

This is horrible customer service... not being able to reach someone easily to get a problem resolved. Why have three methods for a customer to contact you if you do not answer any of them?

I needed the paddock stand by a certain date. I dont have it when promised by Bike Bandit... why make such shipping commitments if you cannot honor them?

Poor customer service.

Edit - added 7/15: After not receiving any response to my attempts to find out why the shipper said my order was delivered when it was not I received a call from Bike Bandit after I submitted this review. I was asked if I had picked up my order, told the caller no, after some searching he advised me there was another shipping tracking number and the order should arrive later on 7/14. Then he went on to explain how the email and call volume numbered in the thousands and there were only 6 people to handle the work. Then he said something about how hard it was to hire right now to get more help. Finally he made some statements about the promised fast shipping.

Well, it is the next day, I still have not received the second half of my order that was promised by this caller from Bike Bandit. Needless to say I am not happy. I am also not happy in how the caller attempted to guilt me with his statements of the email and call volume and having too few persons to handle it... and how hard it was to hire people... not impressed with this either. If your business truly has that volume, and you need to hire more resources, it can be done... There are a lot of people looking for work right now so I have trouble believing it cannot be done. As far as the shipping, it appeared his point was I should be glad of the generosity of Bike Bandit's express shipping... really not impressed with that... offering this shipping is a marketing tool! It was what made me decide to purchase from Bike Bandit instead of one of many other retailers. Don't insinuate it is a favor... it is a device intended to land a customer.

I said to the Bike Bandit caller, when he pushed me to change my one-star review, that if I received my missing order item last night I would change the review but would be honest about it... well, this is my honest review... no product, was told it would arrive by a certain time, it isn't here. Not impressed.
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At this point BB responded to my review on Trustpilot, promising to have a second shipment of the missing paddock stand sent from the supplier... it never arrived either as I list after the BB response:

Reply from Bikebandit
6 days ago
Hello Richard,
We are sorry if you feel the rep tried to guilt trip you, that's not the case. He was simply explaining the situation on why communication with us during these times has been a bit difficult. Either way we are sorry that UPS has dropped the ball on delivery, the last update shows it was picked up by them but nothing since. This is happening here and there due to the overwhelming amount of shipments they too have been handling. We have requested our supplier to ship another one directly to you at no cost of course. We hope to see that delivered to you shortly. Have a great day!
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Update 7/21/2020 - I still have not received either the original Vortex rear paddock stand I first ordered nor have I received the one Bike Bandit said they would have shipped to me in their last Trustpilot reply.

I have tried to contact Bike Bandit many times over the past week via email, using the form that pops up when you try to use the non-functioning chat on their website, their main customer service email, and the direct business email address for their customer service supervisor Hunter but have received no replies. Calling just goes to hold.

So now I am updating this 1 star review. I wish Trustpilot had a half-star rating as they did get a tiny chain alignment tool to me quickly... if I hadn't received that so quick I would be wishing I could post a negative star rating or something of that nature.

Refusing to follow up on this issue, to refuse to honor many promises they made, to refuse responding to emails... this is very unprofessional and hardly the way any business should treat their customers.

I have ordered motorcycle parts, tools, gear, and accessories from vendors across the planet... no matter which company I have ordered from they treat customers better than this and get my orders delivered with concern and speed. If there has ever been a problem it is handled quickly and professionally... making me a repeat customer and one who shares with other riders how well they handled the issue.

Seems like I wont be able to do that this time. I get to warn others of the poor treatment and non-response by Bike Bandit.

I went and looked at the reviews on Trustpilot for Bike Bandit... it is amazing how many other customers have very similar issues with no resolution from Bike Bandit. BB blames Covid, points to their big orange banner and acts like that exonerates them.

I may have to file a theft report for the money they stole (by not delivering what I paid for but still charging me)... Bandit indeed. How true that name is!

Made a claim with UPS who is investigating where the shipment is. Going to have to dispute the charge with my credit card company. As I see it, Bike Bandit is practicing fraud by immediately charging the customer but failing to deliver the purchased product.