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Buyer Beware
Do not purchase from this company unless you are prepared for poor customer service. In my case, I ordered a prom dress for $140. When it arrived, it was not what I expected. I opened the package, saw the dress, and immediately put it back because it was not to my satisfaction. I requested a refund. Instead of honoring it, they offered me $10 to keep the dress. When I refused, they increased it to $32. How does that compare to the $140 I spent? Completely unacceptable. This company is ridiculous. I would never, ever order from here again.
Be very, very careful before you spend your money.
I ordered a dress for my daughter even paid extra to get it sent quickly over 4 weeks Finley got the dress and it was falling apart wasn't even the same color and don't get me started on the shoes looks like the hot glued the shoes and had dents in the. We ordered gold not rose gold they won't help so I have to call my credit card to have them dispute it.
I would rate 0 stars if possible. We returned a dress within the time frame, followed all the rules, had constant contact with customer service. Up until the dress arrived at the return facility. I have all documentation and they now refuse to respond. They have had possession of the returned product for 2 months. This is now theft. I have disputed the charge on my credit card. This seems to be the only way to try and get our money back. Never order from this company.
This company is a huge SCAM. Ordered a dress and reached out to them multiple times. The tracking information was very vague and didn't have no information. All it said it was delivered somewhere with Frisco. After reaching out again they ignored me for a month. Then they told me since I opened a claim with my bank they can't talk to me. Then they said my package was signed for but refused to show me the picture of the signature and the we site they provided had no information. I also had insurance on the dress and they won't let me open up a claim.
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I would give 0 stars if that was an option. The dress I ordered was terrible quality and did not for right. Return policy is to reach out within 7 days. I sent multiple emails and got no response for over a month. Then they tell me I cannot return because I did not reach out in time. DO NOT ORDER from Berlinnova!
Awful. Dress arrived 3 weeks after my event. Customer service does not exist. Quality is terrible and the color was completely different. Do not buy from this China company.
There's NO WAY these reviews are real. No response when I reached out to customer service. The only way I got my $$ back was disputing the charges on my credit card
Ordered my daughters homecoming dress in royal blue and received it in light blue. Emailed their customer service 5x and messaged them on their FB and IG social media accounts and NO RESPONSE.
Luckily my daughter likes the light blue but BEWARE if your order is wrong.
Strap tore off while my daughter was wearing it. Customer service is non existent. I emailed them to get my money back. Nothing.
The dress is exactly as it looks. Material is great, honestly it looked the same as a $1500 dress I tried on at a local bridal shop!
The black shiny dress is very elegant and same time sexy. Shows all the curves. Very comfortable. Dress have padding, so no need to use some special hidden bra.The dress style make me look taller which I like a lot. The quality of stitches is perfect, sequins on place, don't fall apart.
Beautiful dress! I love the detail of the dress, especially the back! The dress fits well and is true to color. I love the sleeves too!I would definitely purchase this dress. Very well made!
Absolutely loved this dress it was very pretty the color was also very bright. I kept receiving compliments on how pretty my dress was and it made me feel very happy.
My daughter ordered a dress that did not fit. We followed all the return policies and was told the "Dresses that do not fit properly but fit the specifications you ordered cannot be returned or exchanged." What a scam. Never order from this website.