BellaCandlesReviews 184

I ordered 10 candles for myself and 6 as a gift for my sick sister. We received a boxes of glass shards instead of our orders of usable candles. Niether boxes contained even one piece of packing materials. After contacting the Agent, Sheva, by email numerous times, a box of 7 and a box of 8 candles were sent to the adrress for my sister and none to my address! Once again I emailed Sheva and I was told to call my sick sister & have her mail me 9 of the ones she had recieved and for us to figure out what scent the10th (missing one) I was suppose to get! I then verbally contacted their office on 2 separate occasions and have been promised replacements for my 10 candles for me and STILL HAVE NOT gotten any email confirmation they will be sent! I will no longer order from them.

I had ordered the Lemon Verbana candle, well I got it, it smelled so nice but our postal service had thrown the box around & the candle was broke so broke that I couldn't burn it. I let Bella candles Company know & sent them pictures of the broken candle. They informed me that they would send me another but were out of the Lemon Verbana so I had asked them to to send me 1 & surprise me, well they surprised me. They sent me a Wildflower candle in place of the Lemon & it is fantastic! Am very please with way they handled the whole process. Will order many more with them. Thank you Bella for your so easy return.

Love the candles. I purchased the large Mandarin candle last fall (October 2015). I loved it and got a lot of compliments on the fragrance. Unfortunately, once I burned the candle to the end, I discovered that there was NOT a ring inside. I contacted the company, they were apologetic and told me that I'd receive $15 off of my next order. Well, I received a text message, over the weekend, saying that my $20 gift card was going to expire. I went to the website, picked out 3 candles and then proceeded to the check out screen... waiting to add the "code" they provided in the text. Well, as you've probably guessed, there was not a place to enter the code. I ended up being charged for all of the items. I promptly contacted the company, both via email and Facebook private message. I was told that because the items are on sale, I cannot use the gift certificate. I reminded her (Silva) of the order from October 2015 when I didn't have a ring in my candle. Her reply? "Send a photo of the candle without the ring"! ARE YOU KIDDING ME?! Why, on Earth, was I not told this 5 months ago? I've since washed out the container to use in my home! I'm getting the run around and I don't appreciate it.

Mind you, I just placed the order last evening. I said I wanted to cancel my order... I was told that the order had shipped. I'll be interested to see what the date says on the package and packing slip!

I wanted to share my story so you can be aware of how this company handles their business.

It's a shame, as I do like their products. I had planned to order centerpiece candles for my daughter's wedding (approximately 30 centerpieces) and gifts for her shower. But, after this shoddy service, I'll be shopping elsewhere.

Buyer BEWARE!

Candle showed up just a few days after ordering, packaged well and smells good! I have yet to get to the actual ring BUT everyone needs to remember you are paying for the candle NOT the ring... it's just a fun added surprise! As for being charged monthly, if you pay attention. When you are ordering say NO I DON'T LIKE saving money/discounts how ever it is worded and you won't get yourself signed up... luckily I read and realized that's what I would be agreeing to if I selected the added deal.