BellaCandlesReviews 184

I've had the same dilemma as others who gave this a one star. I was lured by the ad of a free candle, all I had to pay for was shipping. So I do it, 2 weeks later I received my candle. Today, I was viewing my bank statements and noticed they'd taken out $49.99. I immediately emailed them and the response was essentially "It says in the terms and conditions". I looked back at the free candle offer, both on my phone and on the computer, the statement is there. However it is small and easy to miss. We as humans skim over the small stuff because it's either useless or redundant. Seems like BellaCandles is taking advantage of this.
All in all, they're crooks.

Got an email from them about receiving a free candle and pendant; all I had to do was pay $5.99 for shipping. I was so excited! My girlfriend has wanted these type of candles for almost 2 years now and where money is tight right now I finally had a chance to get her one. I put in all my information got a confirmation email and the money was taken out of my bank account. I thought everything was going good but boy was I wrong. Instead of just paying 5.99 like they said you also pay for a $45 subscription to get a candle every month. I went to their website and asked them to cancle my subscription because I can not afford that with my job sistuation right now. I made sure that the free candle was still coming since I had already paid $5.99 to have it shipped. Turns out NO it will not be getting shipped to me because I cancled the subscription! Nothing but lies saying you get a free candle! Now my girlfriend is devastated and I feel awful for it. Will not ever do business with these people again and I will not recommended to any friends or family members.

I got my candle the other day and it smelled so good. I lit it as soon as i got it out of the box. The silver packet came through today and my daughter could hardly wait to see what was inside. After it burned far enough down to get the package out I got the fork and went fishing. I retrieved the ring which was so pretty had to put it on. I got the code and entered it into the computer. The code could not be found so I contacted the help chat and the person was very helpful in telling me what i was looking for. My ring was one of the $10 rings but it dont matter to me the ring is very pretty. I will have to get it sized down if possible but it will be well worth it. Thank you for the help. Love the ring and the sent of my candle.

They have absolutely no customer service. It's almost like you're constantly talking to a robot or automated service. I was charged with two charges out the blue of 49.99 and 2.99, I never signed up for this and it should not have been charged to my account. I WILL NEVER BUY FROM YOU ALL AGAIN! If you are going to take money from someone's account you need to give them options of said membership and it needs to be straightforward as to what they will be charged. I have absolutely no notification or receipt of anything being taken out of my account, NOT EVEN ON THE ONLINE WEBSITE! I ordered with the impression that I would get a free candle that I had to pay 8.99 for, in which I was fine with AS A ONE TIME THING!
I am telling you to never ever buy from this company as they are CROOKS!

I thought I was ordering the free candle with the 5.99 shipping fee. But was charged 25.98 I started emailing them with no answer but plenty of promo code emails. Got on live chat with them to get the runs round of them telling me when I'll get my order and to let them know if I have any more questions. So I call and get hung up on the first time call back and they insist I ordered 2 candles which I did not order and tell me it's my fault! Uhm no its not! Then see 2.99 charge today! Told TISH to cancel every thing and I better not be charged again and asked 5 times to get a confirmation saying any further changes would not occur to be told they can't confirm that and did I want an email saying so! Never again will I even look at this site! If u want a good ring in the candle go to Fragrant Jewels they are AMAZING

I thought it was a bit strange to recieve an email that i was a weekly winner and got $20 certificate. I have never signed up or ordered from this website, I started to sign up and when it asked for my billing, i never submitted. I am very happy I read the reviews before trying to use the certificate. Seeing others being given the same certificate and then getting charged for the candle anyway. This is a knockoff site of the original Diamond Candles.

I couldnt read my code for my ring and i did the live chat, it was my first time having to use live chat. It was so easy, I didnt have to deal with a bunch of emails, which was nice, it was very easy and Jay was very helpful... I love these candles so much, i want them all, it is so much fun waiting to get ur prize and the candles ALL smell really good, I want another one now! I will be getting these for a long time. I love them and ive gave them for gifts and they loved them, everyone loves these candles... THANK YOU

I ordered the Relaxation Oasis son a promotion that it would be free, plus I would get a pendant with it. They failed ton mention at any point during checkout that the items were 2 separate shipping charges. I finished my checkout with a value of 5.99, but ended up with a second charge of 2.99.
It's also been 2 weeks, I have received the pendant but not the candle. I cannot find anyour tracking information, or order information. The only email I have is saying "your freel candle will arrive shortly." I got ahold of customer service through email and was told that "my cherry paradise candle will be shipped from amazon shortly." First off, amazon? I ordered through the site directly, why is amazon shipping it? Secondly, I didn't order the cherry paradise. I get sick at anything cherry flavored or scented. So I got ahold of customer service again and was told that I cannot switch candles without receiving it first, and I will shoulder the shipping cost of the return.
I definitely did not order cherry paradise. I have not received my candle yet. And I was not aware of separate shipping costs for a free gift. I am not ordering through this site again.

This company will rob you blind! Thankfully I checked my bank account this morning because they took 54.00 out of my checking account for an order that I did not place. When I called in to customer service "Tish" told me it was because I had gotten a "free" candle from them. And when I asked for a supervisor she told me one was not available and then went silent. I kept asking her for a supervisor and she would not respond unless I said "Hello" Don't be robbed by this company!

I recently received a text message saying I won a free candle please claim here... went and claimed it paid the shipping and handling twice... then get a text from my bank account showing a 49.99 charge from Bella candles was placed on my account... I never agreed to joining the club or whatever it was that I was getting charged for! Be careful ordering from them! And if you do watch your bank accounts! Very sneaky and not cool! Will not be ordering from them again!