I purchased two recliners from Bed Bath & Beyond, and the entire experience has been nothing short of infuriating. The quality of the chairs was terrible—cheap materials, flimsy construction, and the instructions were so poorly written they were practically unusable. It felt like assembling a puzzle with half the pieces missing. When I tried to return them within the stated return window, the situation somehow got even worse. I spent hours on the phone, bounced between departments, and given the same scripted runaround over and over again. Despite being fully within their own return policy, they flat-out refused to send return shipping labels. This company clearly has no interest in standing behind its products or supporting its customers.
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Bed Bath & Beyond Reviews Summary
Positive Highlights
- No positive aspects were mentioned in the supplied reviews.
Negative Highlights
- Customer service is often unresponsive, with long hold times and unhelpful representatives.
- Orders frequently arrive late, incomplete, or are canceled without notice.
- The refund process is difficult, with customers being denied return labels or charged for returns.
Most commonly discussed topics
The most helpful reviews behind these summaries
Bed bath and beyond is extremely unprofessional and does not care about its customers. They are not the manufacturer or have any real information about the products they are selling! They outsource all of their deliveries and products from a third party partner, overstock. With out to date computer systems and communication they are running a business like a chicken without a head. I purchased the couch on sept. 20. With an estimated delivery date of Oct. 3. On Oct 1. I was told the manufacturer computer system was wrong and the product would take 7-10weeks to ship. On Oct. 8. I was contacted by bed bath and beyond that the product would be shipped out on Oct. 20. Then i was contacted on Oct 21 that the order was canceled due to inventory issue. Despite the fact that bed bath and beyond still has the product up on their website to be sold and has an estimated delivery date of 3 weeks. Which wouldn't make sense if my order was canceled because it was "out of stock" After being left on hold for 3.5 hours. A uninformed supervisor told me the computer system is wrong. There is nothing they can do and when the supervisor contacted the manufacturer on Oct 8. They were given wrong information. No accountability. No solution. And was told, as an unhappy customer, the best they could do was issue a refund WITHOUT being able to re-issue the coupon i used/wasted on this purchase. Bed bath and beyond is not a reputable business and lacks in customer service. Do not buy anything from them
If I could give them one star, I would. Absolutely horrendous customer service. I purchased a piece of furniture. It comes in three boxes. I then purchased another one of the same pieces of furniture. Only two of the three boxes arrived. We began to put it together and asked our delivery driver where the third box was. He said it was damaged, they won't be delivering it. I called Beyond customer service and waited on hold for 3 hours before I was able to speak with someone who told me to wait until the end of the day and call back if it didn't arrive. I called back the next day, over 3 hour wait time that day and was told it says it's being delivered, call back. I asked to speak to a supervisor, was put on hold multiple times only to never get to speak to a supervisor. I was told the supervisor would call me back, they didn't. I was told I would receive updates via email, I didn't. I called again and after over an hour, I spoke to a supervisor who tells me they no longer have the item in stock so I'll need to disassemble it, re-package it and take it to a shipper to send back to them so they can refund me. No sincere apologies, no resolution, no offering for all my time and effort that was wasted. An absolute joke. Do not buy from them!
My 92-year-old father and I placed an order with Bed Bath & Beyond (BB&B) for 3 barstools from their on-line store. Upon ordering, the website said if we ordered now, we would receive the order within a week. Early in April, we received 1 of the 3 barstools. We assembled it immediately so my Dad could start enjoying it. We noticed it had a tear on the arm. We called BB&B and reported the damage. The representative said he could send out "the replacement part" immediately. We were initially with their customer service. We could just replace the arm of the chair. Little did we know, a day later, the rep would send an email saying their partner was not able to send the "part"…. Would I like a replacement or a refund? We decided to keep the damaged barstool and wait for the arrival of the remaining 2 barstools. Later we were told the 2 barstools had been lost prior to arrival and they didn't have any more in stock. As soon as they became available, potentially in June or July, we would receive a new package tracking to update the delivery date. We waited patiently for the 2 missing barstools for 5 months as they strung us along. They finally let us know, by email advertisement, the barstools were back in stock, and we should begin shopping for them. Shopping for them? Where is the new tracking information they promised when the back-ordered barstools were back in stock? They were acting like they didn't owe us anything. All we requested was for BB&B to fulfill the order. In my opinion, once they charged my father's credit card for the 3 barstools, they had a contractual obligation to provide 3 barstools. Our inquiry, a few days later, revealed our request for the 2 barstools or a partial refund was denied by management. They kept giving us supposed options like a refund…. But we could only get a refund if we returned the entire order. We couldn't return the entire order because we didn't receive the entire order; or we could contact the vendor and activate the warranty…. But we couldn't activate the warranty when we only had 1 chair. Plus, once we attempt to communicate with the vendor, BB&B will exit the picture, along with the money they kept on the unfilled order. We continued to request escalation of our case to management. They continued to confirm the issue had been escalated. We don't believe it ever was. We believe we were in so-called negotiations with the Help Desk. Their final "offer" was to keep the 1 chair, which we already planned to do. If we didn't want the chair, we could throw it away or donate it. They said they would refund us our money…. In the form of a store credit. We told them we were handing this situation over to the credit card company. We were done communicating with them. I have said all of this so everyone reading this review can see what our experience was with Bed Bath & Beyond. When you know, you know.
I'm extremely disappointed with Bed Bath & Beyond handling of my high chair purchase. I chose Bed Bath & Beyond to avoid paying the full $300 at Macy's and paid $250 on their site. I contacted Bed Bath & Beyond via the app and also emailed them a request to cancel the order. The next day the cancel button was still available on the order review screen, so I tried to cancel myself and the website allowed it. Two days later I received an email from Bed Bath & Beyond saying it was too late. So, they even didn't had a tracking number yet because the merchandise was still at the Bed Bath & Beyond warehouse, even though they were saying it was shipped. Now the chairs arrived in the wrong color—caramel on the website but cream/beige on the actual chairs. I sent emails with photos comparing the chairs I actually received to the pics on their website, and also included photos from my old chairs from Macy's showing the correct Caramel color that matched the Bed Bath & Beyond site. Finally I got a hold of them over the phone around 7PM and tried to explain the situation, requesting at least that they cover the return shipping. They REFUSED, saying they cannot guarantee the same color as the pictures. So nowI'm stuck paying $27 to ship them back plus $16 for pickup, bringing my total to about $290—basically the same as Macy's. Bed Bath & Beyond did nothing.
I ORDERED PATIO FURNITURE ON AUGUST. 6TH. IT WAS DELIVERED TO THE WRONG ADDRESS AND WAS THE WRONG COLOR. I HAD TO HIRE A MOVING COMPANY TO BRING IT TO ME TO FIND THIS OUT. I CALLED BBB AND WAS TOLD I WOULD NEED TO PAY $189. TO HAVE IT PICKED UP IN 3-5 BUSINESS DAYS. IT HAS NOW BEEN 11 DAYS AND IT IS STILL BOXED AND SITTING IN MY ENTRY HALL. IT IS EXTREMELY INCONVENIENT FOR MY HUSBAND, WHO IS IN A WALKER, TO GET AROUND THE BOXES. IF THIS IS HOW THEY CONDUCT THEIR BUSINESS I RECOMMEND YOU AVOID DOING BUSINESS WITH THEM
I ordered a leather couch, they sent me a cloth couch now I'm waiting long periods of time to receive the order I paid for, in the same order I ordered a leather chair that came broken. Now I have to wait an extended time in order for my order to be fixed. They have nice things but it's not worth the hassle. Who ever packed the orders knew they were wrong and broken but still sent them. This company has no pride in the sending out of their merchandise.Never again will I spend money with them.Beware buyers.
Bought Christmas plate really pretty I thought they would look really pretty on the table for my guests when I received them they were a heavy plastic my mouth dropped I couldn't believe it I thought how am I going to serve dinner to my guests on a heavy plastic plate I called to return them (mind you they were 105.00 bucks but did have a 20.00 coupon all together I paid 90.00) the lady on the phone gave me such a hard time and wanted me to pay to return and a restock fee I was so upset it wasn't even funny this company is losing so many customers. So the same day I donated my plates (because I didn't want to serve on plastic) and went to Amazon and bought a more beautiful set cheaper and they're porcelain like I wanted.Do yourself a favor stay away not worth anything because they don't care about your satisfaction
In the description of the Vanity I bought, it was to include a 3 inch back splash and a power drawer. Relieved the product and no back splash or power drawer. They didn't even include the feet to offset any uneven flooring. I have emailed and called now for 3 weeks. I get the same BS. The vanity doesn't come with those parts sir. The real kick in the pants? They are still advertising the same vanity with the same 3 inch back splash and power drawer.
I ordered from Bed, Bath, and Beyond online for my first and last time. I ordered five sets of 84 inch curtains and received two sets of 84 inch curtains and three sets of 96 inch curtains. The receipt had five sets of 96 inch curtains which was inaccurate. After my fourth attempt of explaining it in writing, I was able to get someone in customer service to understand written English and give me an unsatisfactory response. I did send a picture of the 84 inch and 96 inch curtains hanging so they could understand by a visual. The response was that they no longer have the 84 inch curtains and I could return the curtains at my expense, receive an in store credit, and could spend the in store credit for the next 50 years. I clearly understand why Bed, Bath, and Beyond has filed for bankruptcy because they were unable to turn their business model around and it starts with service recovery which they failed with me. Not interested in a 50 year credit for a business in bankruptcy at my expense. Their answer to the problem that they created was was like their name, "Beyond" acceptable.
Very bad experience to buy online.
I ordered from bed bath & beyond, they used xinransupply.com as delivery service, my order tracking is XRS*******5180 it shows delivered on 23rd October 2023
But nothing is delivered to us.
Actually these people are fully Fake both bed bath & beyond, xinransupply
I request to everyone to keep yourself from this scam.
Date of experience: October 23,2023
I purchased a 7piece queen comforter made by nanshing and I was very satisfied with my purchase, the price and the material
I am an interior designer and I ordered a queen bed frame for a client. They sent the wrong bed size. We complained and asked for a replacement TWO weeks ago. But can you believe customer service does not know when the bed will arrive? The tracking details still say "processing." Not only did they send the wrong bed size, but they also have yet to rectify their mistake. When you call customer service is literally useless y'all. I regret not coming to this site to read the reviews before buying furniture for my client. If the bed does not arrive by tomorrow. I will never buy from them again. NEVER! I will also get fully compensated for this mess if it's the last thing I do!
These 2 companies and their majority owner support both Trump and his MAGA followers. I will not give them 1 dime of my hard earned money. I hope you decide the same.
Please have them fix the search function so that my keyboard opens when I want to enter search words
I placed an order here, the site would not allow me to pay via card, however, I was able to pay with Paypal which I rarely use. I messed up and sent it to an old address of mine. Since the site was not responding to login attempts, I called customer service mere minutes after placing the order who said they "would escalate" the delivery address change to their supplier, which apparently did not work as I received tracking showing the wrong address days later. I called back, they said I had to login to UPS to change the address, even though I explained I tried calling UPS to which I was told only the Sender can update the address. I told Bed Bath and Beyond this to which they said they cannot update the delivery address either. Updating a delivery address should be customer service 1-0-1, especially when reported minutes after the order being placed. None of this would have happened if their website worked and I could pay through card (OK OK - or if I paid attention when using Paypal) Nevertheless, this is astoundingly inept customer service.
Product was not the correct size that I ordered. When I tried to return it, or exchange it, they were going to charge me almost half of what I paid for the item for shipping.
This WOULD e funny if the rug wasn't so expensive. On July 3 I bought an 8 by 10 washable rug for our living room.About six weeks later, when our cat threw up on it, I congratulated myself on my foresight and excellent housekeeping skills. I washed the rug in cold water at a local laundromat with extra large washers. I brought it home, still damp, and air dried it in our air conditioned home.
Imagine my surprise when I put it down the next day only to find that it SHRANK. Like, not a little, A LOT. It is now floating in the middle of the rug pad that previously went underneath it.
I wrote a nice letter to the company which replied, over a week later, that the 30 day return period had passed.
Nothing, not one word, was said in the product description about allowing for shrinkage. And it's a standard size, which is why rug pads are made in the same size.
In my original letter, I asked if they would simply send me a larger rug in the same style, which they do carry. No. Not happening.
So: they sent me a washable rug which wasn't washable and it's my fault for not intuiting this when I opened the box.
Their reply said. "It has been a pleasure helping you solve your concerns today". OMG. Is there intelligent life on their planet?
I got scammed. And there isn't anything I can do about it. If this review helps even one other person to keep scrolling and shop with another company, it will have been worth it.
KC from Customer Service is truly awesome. I was helped quickly and my issue was resolved. All Customer Service associates should be like KC. My experience was very favorable and I'm happy with the resolution. Thank you, KC!
Terrible customer service. So difficult to get to a live person. The so-called live person I got I think was braindead. It took 22 minutes on the chat just to start a return. Not at all efficient and very frustrating repeating the same answers to the questions I'd already answered. I will never buy from bed bath & beyond/overstock again.
I recently ordered a dresser from Bed, Bath, and Beyond and I received a pile of wood with a bunch of screws, nails, and fixtures. I wanted a dresser, not a do-it-yourself carpentry project. This thing is completely ridiculous. To be clear, there are over 90 pieces of wood involved and countless screws and nails. I enjoy a project like the next person, but this isn't what I signed up for. Just give me the dresser that I bought. I feel like Bed, Bath, and Beyond owes me a paycheck for building their furniture for them.
Shop elsewhere, you will likely get what you ordered in a timely manner, be able to check status online, trust any information provided... because you won't get any of that with these chumps.
Even though my items have not shipped and despite the fact estimated ship date was 2-3 days after placing the order, the only way I could obtain information was contacting them directly. Their "My Account page" only sends you to the site, just as clicking on 'View or Manage Order details" does. I was told to check back in 3 days when they would be able to provide more information. Not that the items would have shipped, but they may be able to tell me when they would be shipped. So I cancelled the order, and customer service confirmed it had been cancelled. 10 minutes later I received duplicate emails (every transaction has resulted in 2 or 3 duplicates) saying: -
We received your request to cancel the Chocolate Cotton Two-tone Placemats (Set of 2,4 or 6).
Unfortunately, this order has already been processed through our warehouse and cannot be canceled. We apologize for any inconvenience this may cause you.
If you're still unhappy with the item once it has been delivered, please visit your My Account page to check item eligibility and initiate a return based upon our policies. For more information on our return policies, we've included some helpful links below:
Since the merge with Overstock, the customer service STINKS and delivery has slowed considerably. Bad move for Overstock to merge with a company that was already failing. I won't be purchasing from this site again.
I recently placed a $5000 order. 7 hours after placing the order I received a coupon for 25% off. I called and asked could they process the Coupon and recent the difference, Maureen advices that she's not familiar with how to do so. I asked her to ask a colleague for help. She puts me on hold and comes back and says she's unable to do so and that I can use it on my next purchase. The discount would have been over 700$ for the items it could be used on. I asked to cancel the order so I can reorder using the discount. The order was still in processing. She advised that I can request a cancellation but can't guarantee it will be accepted. That made NO since to me. I then told her to cancel the entire order and I won't reorder again. She rather loose a 5k sale instead of figuring out how to make my coupon work. Incredible! Now the cancellation. She puts in a request for cancellation but says I can't guarantee it will be accepted. She states that if it ships just call to have it returned. I asked why ship it if I'm cancelling? I then asked does she know the cost of freight on a living room and bed room set. This is absurd. One star is too many from them. Stay far away from this place!
We ordered patio furniture on August 3 2023, they supposed to arrive on August 11 Friday. We had a party on 8/13/23 so we thought would be perfect.
They arrived August 25 2023 with damaged box (big hole on the side) and missing all hardware. ( I sent email with pictures with damaged box)
I called about it few times
Each time they are telling me the hardware will arrive in 2 days, 2 days.
Today is September 2 2023 and we still didn't receive the hardware, so we can not put the furniture together.
They are all in pieces. Do I need patio furniture for winter in Illinois?
We paid for the furniture around $1500.
I will never buy from them ever again.
I didn't mention that I called on 8/17/23 and canceled the order. They asked me, if I want to cancel the order? I said yes.
They send them anyway.
They lied LIED, lied each time I called.
Shame on them, what a business is this? I can't upload proof of purchase because they did not send the receipt. I have only credit card payment if needed. Order# is
******* purchase date 8/3/2023
$1425.87
Will NEVER purchase from Overstock or B&B.
They put discounts out there that DON'T APPLY!
What a huge waste of my time!
