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Do not deliver the product I order.
I've ordered from them first time. It went fine.
Second time, order wasn't delivered because they got the address wrong.
I've conversed several email with them. They said I had the address wrong. Address was already saved in my profile and it's same as billing address.
They blame customer while they are the ones who $#*!ed up.
My order took nearly a month.
When I finally got it, two items of my orders were missing.
I sent them another email and they replied "we refunded the money"
At any point in our several conversations did they mention I won't be getting my full order.
I waited a long time for the items I won't get.
$#*! service.
I will never buy from them again.
Ordered from them a couple times - thought they would be professional because they do have really good videos. However, a couple of unfulfilled orders later, with no explanation or apology, cured me of shopping with them. There are many, many other bead supply companies with a much better selection and very competitive prices to shop from that truly do care about their customers. Beadaholique simply acts like they don't care.
In my experience, Beadaholique has the worst customer service ever. Through my dealings with this company, it was very clear that they do not value their customers or integrity. I recommend anyone considering to shop at Beadaholique to take their business to a more professional and honest company.
In September 2013, I purchased two products from Beadaholique via Newegg. When I received my order, one of the items was damaged. I called Newegg, who informed me I needed to contact Beadaholique to have the issue resolved. Newegg.com provided me with Beaholique's telephone number and I proceeded to call them. There was no answer, so I left a voicemail message. After five business days, I did not receive a return call from Beadolique so I place another call to them. Again there was no answer, so I left another voicemail message. I repeated this process three additional times and I still have not received a return call.
Recently I was looking into purchasing a product and through my internet search I came across Beadahoique again. I found an tab on their website where you could submit questions, so I decided to give Beadaholique one more chance to right the situation. I wrote a note explaining what happened and here was their response:
"I apologize for the inconvenience. Unfortunately, due to how long ago this was purchased, I am unable to refund or replace this item. Please contact me if you have any questions. Thank you.
Regards,
Alfred
Beadaholique"
I responded to this email explaining once again the details of situation in hopes of having the issue resolved, but I have not yet heard back from Beadaholique. In all honesty, I doubt that I will ever hear back from Beadaholique. If I do receive a response from Beadahoique I will post an update.
Poor communication and poor customer service. I'll never shop them again
Poor customer service. Items take over a week to leave their facility. Email response takes several days. Items were also missing from the shipment.
TERRIBLE PRODUCTS! CHEAP FROM CHINA! They sell fake silver plating and there stuff is so cheaply made! They never respond to emails and have horrible customer service! I was sent a bead reamer that didn't work and they refused to return or exchange it! I called and sent emails and they said that they ware pretty sure that it will EVENTUALLY WORK and refused to accept a return or exchange! TOTAL SCAM
6 business days has passed since i made an order and still nothing about a tracking number! I hate waiting for so long. But let me tell something, this is the last time purchasing items on Beadaholique.
Beadaholique has really good products and videos, but there is a major problem regarding the use of discount codes and gift cards. They only take one or the other but not both on their website. I have purchased beading supplies from other online bead vendors (example: Fire Mountain) and they DO take both. When I called support, they said that a number of people have complained and requested using both, but I was told that upper management would NOT allow it nor change their policy. I hope that the folks that read this review will add their voices and complain to Beadaholique. Then maybe they would change their policy to benefit us consumers and not their pocket.
I like this site so much, I can find my items more easier, and they have great price. I love to buy their beads for my handmade craft, but I can't find the glass beads I'm looking for, so I ordered from other websites. I will continue your site for my bookmark.
I like the selection of findings and jewelry making components that the website has, however I reviewed the website with 3 stars due to slow shipping. I chose to order with Beadaholique over another vendor (who actually had cheaper prices but a little longer on shipping time) because of the reviews everyone left commending them on their fast shipping... I placed my order over a week ago and it has not even been shipped yet. I am a first time customer and I'm pretty displeased with their shipping times. I wish I would have gone with the other vendor because I'm pretty sure my items would have at least been shipped by now (if not possibly already delivered). I wanted to love beadaholique like the rest of you but I doubt I will be shopping with them again. I just hope I don't have a problem with my order and have to ship it back and wait for a replacement... if it's taking them this long to even ship my order, I can't imagine how long I'll have to wait for a replacement item.
I really love their selection of products. I have ordered from beadaholique.com a couple of times and there was never once a package is missing or any problem with the item. The only complaint I may have is that this site is very popular, so items sold out very fast and you have to wait a long time before they are restocked again. But other than that this is an excellent place to shop for jewelry supplies.
I would not order from this company -way over priced, poor selection and the owner was nasty and unprofessional in my opinion. Heard he is being sued anyway for stealing this gals credit card! Yikes!
The only reason I don't give it 4 stars is because they have a rather limited selection on gemstones, but aside from that their prices are great and they offer a wide selection of the "meat and potatos" of jewelry components - findings, metal wire, stringing wire and so forth. Timely delivery! Once they sent me the wrong gauge of stringing wire and when I contacted them, they gave me a pre-paid return shipping label and once they received that they sent the correct one. Very reasonable prices too on everything.
Great site for jewelry and beading supplies. I have been purchasing for three years now and selling my jewelry on Etsy. The prices make it possible for me to make money, the deliveries have been always fast and flawless. I just love these guys and had to say...
LOVE! I am starting my own little business to pay for medical expenses (3 surgeries in 1 year=awesome), pay for a masters at BYU in sports medicine, and PA school. I am entirely too ambitious, but this site has helped me keep to my 2k max spending budget for the year. I am stoked!
If you want to see my blog's reviews, just message me! I would be more than happy to help out in any way I can. Oh and 10% of all profits are donated to a constellation of different funds- kids, church, people in need, etc!
