Complaint:
I made a deposit on the BC Game platform over 60 hours ago. The amount was deducted from my account, but the transaction still shows as "pending" in my BC Game wallet. I attempted to contact the merchant directly, but their number is switched off and unreachable. I reported this to BC Game support immediately and was told that the issue is under investigation. However, I have not received any meaningful updates or estimated resolution time. I understand that investigations may take time, but 60+ hours without any progress or accountability is unacceptable. I have asked multiple times: what happens if you never hear back from the merchant? Who will be responsible for my funds? This deposit was processed via BC Game's platform — and as a user, I expect timely support and protection of my funds. If this matter is not resolved immediately, I will have no choice but to report this to consumer protection forums, relevant authorities, and financial institutions for further investigation. I sincerely hope the BC Game team takes responsibility and resolves this issue without further delay. Transaction details Amount: [5000 pkr] Date: [10/07/2025] Transaction ID: [P**************689] Payment method: [Jazz Cash] Sincerely,
Mikaeel Shah