Bax shop

One of the worst and most chaotic customer services I have ever experienced and a very disorganised company. I called many times over the course of two weeks about a proof of purchase receipt. They clearly didn't want to help out. Nothing happened from their side, just speculations and promises. Also each person I spoke to had an individualised opinion on the matter, others saying "it's impossible", "we'll hopefully have it by tomorrow", "it will take a long time as it's not our priority" and to this day there is no update on the matter. Just terrible! Plus you never say "it's not our priority" to a customer! Not even mentioning the 10-20 minutes wait during calls.

I purchased a piano through Bax Music on Saturday 30th November and booked a delivery date of Wednesday 11th December through the website.
Bax Music's couriers decided to attempt to deliver it on Monday 9th December when no one was in the house.
I called up to rearrange a delivery for Friday 13th December and took annual leave to ensure I would be around to collect it. No one turned up.
I then sent Bax Music customer support an email asking for an explanation and solution. 5 days later I had yet to receive a response, so called their customer support.
After waiting a while for someone to pick up, the customer support agent had no clue it wasn't delivered on the previous Friday.
I asked him what he was going to do about getting the piano delivered. He suggested I contact the courier myself as there was nothing more' he could do. I explained that I had contacted them multiple times but they either didn't pick up or promised a delivery date and then didn't deliver.
I then asked for a refund but was told this would be 'difficult to do' and the line then went dead.
I called again but no one picked up so I tried a different number. After another long wait another customer support agent answered. I explained that my purchase hadn't been delivered and that i'd like a refund. I was then told she 'didn't have the authority' to process a refund and she would need to ask another department. I asked to be put on hold while this was done but she refused.
I am now pursuing a refund through my card company and it looks like the family Christmas present won't be arriving after all.
All in all an absolutely abysmal service by Bax Music. Long customer service waiting times, no responses to emails even after 5 days, and unwillingness to refund money for undelivered goods.
Do yourself a favour, shop somewhere else and avoid the nightmare.

I placed an order with Bax back in January with the item being in stock too (apparently). The item never arrived, I chased and although the customer service people were friendly, it never boiled down to actually getting anything done. They promised to try to redeliver, they blamed Hermes and Parcelforce, who I have previously used and have never had an issue.
When it became apparent I wasn't going to get my order, I requested a refund 5/3/19 as I had been 'messed about for a month or so. They then refused as they couldn't locate the package (it never arrived!)
I finally got my refund on 26/3/19. It was a lot of hassle ringing and trying to obtain my refund and I was able to buy the same product on Amazon for slightly cheaper price but most importantly free next day delivery.

I ordered an item form Bax Music. Their Shipping Information email contains very specific advice that delivery form their couriers should be refused if the outer packaging is damaged. Parcelforce attempted to deliver the item which had a large hole in the packaging and so delivery was refused. - The item has therefore never been in my possession. Parcelforce noted the damage on their tracking of the item, together with comments that it is being returned to Bax Music. - Bax Music have refused my refund until they receive the item back, as they stated that they often have problems with Parcelforce. That cannot be right. - The item has never been in my possession and Bax Music are Parcelforce's Customer, not me. In fact Parcelforce have made an error in that the parcel has been returned to my local depot. - This is not my problem and my refund should not be delayed. Bax Music will also tell you that if you wish to cancel an order, you have to do so on their forms, on their website. - This is not the case. - The relevant legislation is clear in that an order can be cancelled by any normal means of communication and the seller cannot specify! I have opened a Paypal Dispute, but Bax Music have not responded, so delaying my Refund as long as they can!

I ordered 2 pairs boots from Bax-shop as well, almost a month ago, I received the order confirmation and nothing since. I have not been able to get a response from there site's "About Us" or email. These people are taking money from clients as if it's free game, how can they do this and just get away with it, this is stealing, what kind of recourse does the customer have in this regard, as there is no way of contacting them. I have replied numerous times to the email they sent me with no response whatsoever. SOMEONE PLEASE HELP!

"Order before 8pm? Receive it in two business days!" they say

Unless their system has "some sort of problem" in which case they won't let you know that your items were never dispatched. Instead they will say some nonsensical excuse for both their failure to dispatch and their failure to let you know it wasn't dispatched. Now I'm doubting whether I'll get my money back in the time scale they suggested. First time in using them. Won't use again.

Although the contact details are based in the UK, they are in the Netherlands. Ordered a guitar tuner pedal from them and it arrived 3 days later. I wrote a review on their site just to say thanks for their excellent service and they entered me into a competition draw. A month later they told me I had won £250 worth of Bax vouchers. I phoned them up just to check it was legit and they congratulated me on my winnings. I asked for advice on an item I was considering and they couldn't have been more helpful. The guy I spoke to just happened to be an ex employee of Abelton's tech department. We chatted for ages about music, gigs and bands and his advice was invaluable. Excellent service all round from a great bunch of people. Highly recommended.